Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,741 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Dont use them. They automatically sign you up to their annual subscription if you take a discounted flight. It's borderline fraudulent. The customer service guy was ok but pretty much refused to refund my money. Used quite high level upselling strategy instead. In the end i took a discount just to stop going round in circles and god knows what cancelling will be like next year. Just leave well alone”

Helpful Report

Posted 5 months ago

“I bought a ticket from Opodo in 2022 and in September 2022 and September 2023 they stole money from my account. I tried to contact them my phone or on their website, but the reference which they gave for booking, had expired so I couldnt get to them. I opened a case via bank, but bank didnt do anything till date. I advice all not to buy from them as they steal money from accounts and there is no way to contact their custommer service.”

Helpful Report

Posted 5 months ago

“Their website sneakily lures you to get a one month trial period of their Opodo Prime Plus. After the trial period expired, they charged my credit card for a one year renewal without informing me or my consent - their terms and conditions clearly say they'll warn you before the trial ends. Then they refused to refund me for this service that I never wanted, never used, and do not intend to use. This is theft!”

Helpful Report

Posted 5 months ago

“Bought a flight ticket via opodo prime from Berlin to Barcelona - package flight & hotel. Checked separately and was not any cheaper. Furthermore we also paid for baggage. When we checked in was told we had no baggage allowance and was required to pay on the spot €108. On arrival we called Opodo 3 times (3days) and each time they said it was sorted. The 2nd time the person said will call us back but no return call. We called a third time before checking in online & was assured all sorted. On arrival at airport airline confirmed Oporto did not pay for any baggage. So again we had to pay €50 for baggage. Yes what a scam !! Now trying to get Opodo online to sort out refund is a joke!! We should have an avenue to complain to the authorities about this company to enforce the service provided or to refund.”

Helpful Report

Posted 5 months ago

“I left my bag on a flight in Aukland in February so had to cancel all my cards and obtain new ones. Opodo have just taken a membership fee from my account, even though I cancelled it, using my new card number. How did they get my card number?? I certainly never gave it them. I have disputed the matter with my bank”

Helpful Report

Posted 5 months ago

“PLEASE DO NOT USE THEM. THEY ARE A SCAM TRAVELLING AGENCY AND WILL AUTOMATICALLY SIGN YOU UP FOR A SUBSCRIPTION THAT WILL HAVE YOU PAYING A NON REFUNDABLE £60 OR MORE MONTHLY WITHOUT ANY PRIOR REMINDER. THEY ALSO HAVE VERY RUDE CUSTOMER SERVICE THAT DOES NOT FOLLOW THROUGH ON ANY OF THEIR COMMITMENTS. I HAVE NOW CHECKED AND THEY HAVE MULTIPLE BAD REVIEWS AND I DONT KNOW WHY SUCH A COMPANY IS ALLOWED TO EXIST. I HOPE THEY CLOSE THEM DOWN AS SOON AS POSSIBLE.”

Helpful Report

Posted 5 months ago

“THIS COMPANY IS NOT TO BE TRUSTED, SHOULD YOU USE THIS COMPANY, THEY DO NOT INFORM YOU OF THEIR ONGOING MEMBERSHIP, UNTIL AFTER YOU PURCHASED FROM THEM. ONCE THEY HAVE YOUR BANK DETAILS THEIR MEMBERSHIP IS DEDUCTED ON A MONTHLY BASIS THEREAFTER. SURPRISE! SURPRISE!!”

Helpful Report

Posted 5 months ago

“I was scammed by this company along with many others. They offer you a cheap flight but two weeks after you book, they deduct a $100 claiming you signed up for their membership. They refuse to refund you the full amount, only 50%.DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 months ago

“The Opodo company dealed with Transavia an airport flight from Paris to Amsterdam in Oct.2022. The flight was cancelled without exuse and Transavia refunded the money to the agent Opodo without any possitive of negative answer from thwm to my claims. They answered to me by the robotic sms dialogue wich is completely ironic to the customer. Unacceptable !”

Helpful Report

Posted 6 months ago

“Opodo is a total scam Don’t book through them Even when they offer deals you end up paying more cause some of the deals are fake I had a return flight from Marrakesh to Munich which turned out to be fake. They just take your money and run”

Helpful Report

Posted 6 months ago

“I booked a flight to France with 'Flexibility' package that stated I could change the date of the flight. However, after trying to change the time, they just say that there was an issue with the change, and that they tried to contact me via phone (which they certainly didn't do) and there's nothing I can do about it. I fear the tickets are not even real. I will likely try to claim something back through consumer centre.”

Helpful Report

Posted 6 months ago

“AVOID OPODO!!! I FEEL ROBBED because after I purchased my flight ticket on 11/04/2024 for 170.64 which so far was reasonable but on the very next day 12/04/2024 from my bank account has been taken ANOTHER 69.99 (from OPODO again, for "some reason") and WITHOUT MY AWARENESS.. (otherwise I would not purchase the above ticket) I AM NEVER GOING TO OPODO AGAIN! VERY DISAPPOINTING!”

Helpful Report

Posted 6 months ago

“Fraud company Stay away”

Helpful Report

Posted 6 months ago

“Waiting 55 days for a refund which was promised after 30 days. Will never use opodo again”

Helpful Report

Posted 6 months ago

“I had booked a flight from Prague to Manchester with Opodo. Flight was confirmed and informed that boarding passes would be sent 8 to 24 hrs before departure. A day before departure email to say that they are unable to send boarding pass and to go directly to airline. Unable to obtain this. Opodo had used a different email to mine to make this booking and a different reference number. We called Opodo. Opodo was unable to help us and said we would just have to go to the check in desk more than 2 hrs before the flight and pay for our boarding pass. This cost us 1650.00 CZK. £57.14 sterling. When I contacted Opodo again about this they said they don't do refunds and couldn't help us. First and last time wirh Opodo.”

Helpful Report

Posted 6 months ago

“Booked through opodo prime, they showed a big saving , priced with airline direct, found same price !. kept with prime trial as free 30 days, but auto checking was not working through their system for some reason. Airline could not find booking, bounced between the two to get sorted, after 2 hours of chat box and logins and cache clearing, airline customer service on phone sorted eventually their end. Opodo Prime no help or benefit this time, just made it more complicated, so thought to cancel, using the app... it wouldn't cancel for me, had to use website and pass through all the sales pitches before cancelling trial. Phew ! didn't want auto direct debit to pay for more hassle.”

Helpful Report

Posted 6 months ago

“Opodo is a big Scammer. I've paid for a £90 voucher and I've called customer support more than 30 times regarding my vourchar and now 25 days have passed but still I didn't receive it. They always told me you'll receive it within 24 hour but they're lying.”

Helpful Report

Posted 6 months ago

“You have taken my money fraudulently without permission. Keeping my financial details without consent for a service I never requested for. Customer care make life difficult unnecessarily. After answering their questions, they begins to negotiate part of the fund illegally deducted due”

Helpful Report

Posted 6 months ago

“Opodo is a fraudulent traveling agent. They keep data of cards without consent. Took money from my account without permission. Use customers data for personal gains and deduct money from my account without my consent. Opodo is operating in gross violation of GDPR.”

Helpful Report

Posted 6 months ago

“They take money out of your account without telling you. We cancelled our account with them last year but they still took money from us this year. They said that they had sent me an email earlier this year to give me a chance to cancel even though we cancelled last year. I found the email in junk and the date had expired. The agent on the phone insists that we hadn't cancelled and that we couldn't have our money back. I am going to seek more advise because this company is a scam. If I could give no stars I would.”

Helpful Report

Posted 6 months ago

Opodo is rated 1.0 based on 1,741 reviews