Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“The worst company I had to deal with and heartless. I booked to go have my surgery to Morocco last December , the airlines company Air Senegal cancelled the flight due to covid. Until today I haven't get a voucher , a refund or even changed my ticket. They are big scam and their customer service assistant don't have a heart. Even telling them I don't have any kidney working and might die soon , they still lie to me every time I call. From january until now I still can't get any refund which I don't want. I just want to rebook my ticket and go have my surgery .”

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Posted 2 years ago

“Do not use or book any of your flights no matter what case you are into. No customer service that can help you or to contact with, app is a robot that doesnt help you at all. I booked my flight during covid and the airlines cancelled my tickets I havent received any refund and I see the same frustrating update on the app coz you dont have a choice. they are quick in getting money from you but took half a year to decide weather they'll refund you or not. Zero star if ther is available. btw I tried to call their UK number i was on hold for half an hour!!!!”

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Posted 2 years ago

“So much scam even if you take insurance you have to pay massive fee 800 euro of flight +90 euro (scam insurance from them) Refund 44euros from890 euros This company should be close as it is a pur scam”

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Posted 2 years ago

“Worst company on this planet. They messed up my booking at an airline and now they just keep my money. The customer service is the worst and you can't talk to people who can actually do something. They are actively lying to you so that they can drag the refund process out until people just give up. They always say that the airline is at fault, but in my case I know for a fact that they are not. I have been trying for over 9 months now and will take a lawyer now because I would rather pay a lawyer than them having even one cent the money they got from me. What they do is criminal and illegal! DO NOT USE OPODO”

Helpful Report

Posted 2 years ago

“Opodo is the nastiest business organization I have ever seen. My flight was cancelled due to COVID. I contacted the Airlines. They suggested me to contact Opodo. But I had to pay additional appx GBP 200 for this. Opodo assured me that they were going to issue tickets within 48 hours. Again, many 48 hours passed, but they never contacted me. I contacted CEO (Dana), his office informed me the tickets would be issued soon. But it was never issued. Again, I contacted them. They informed me tickets would be issued within 72 hours. Again 24 hours, 48 hours etc. False hopes were their tools for pacifying the deprived customers. I lost my all my patience and finally gave up the hope of getting back of the money (GBP1,400)/tickets . How could Opodo establish an office in London? They should be in prison by now. Opodo’s evil activities have superseded Enron. Somebody should take them to the Court.”

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Posted 2 years ago

“They are thieves, they will steal your money. They don't have an email address, you can't contact them. Stay away from them !”

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Posted 2 years ago

“do you not know this a scam the UK government is now looking at online scams like opodo/ edreams never book with this scam company they will just steal your money”

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Posted 2 years ago

“Flew me to Portugal cancelled my flight asked if I wanted a refund of another flight, I opted for another flight ....they spelt my wifes name wrong so she was not allowed on the airline, would not refund money and we ended up paying double for a one way return ticket direct with the airline. Spent about 2 hours on average each day for next 10 days trying to get Opodo to refund so now working with the credit card company to stop payment. Holiday ruined by these criminal BEWARE-DO B NOT USE THEM EVER. U HAVE BEEN WARNED”

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Posted 2 years ago

“Dont use oppodo !! They will steal your money even after you unsubscribe!!!”

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Posted 2 years ago

“2 years and I am still waiting for my refund. Chatbot is frustrating and Opodo has stopped giving updates on my refund, even stopped responding to my emails. I want my money back please.”

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Posted 2 years ago

“What Opodo is doing can only be described as a scrupulous dishonesty Paid for a return flight ticket on 13/10/2021 to fly on 10/11/2021. Tried to check-in online on the evening of 09/11/2021 but couldn't because the airlines' website wouldn't recognise the reference number opodo provided, contacted customer services via their app, they kept me waiting for a very long time and suddenly received an email saying the airline cancelled my flight and offered me a rescheduling or a refund and I opted for refund. 4 months on (15/03/2022) and nothing heard, contacted them today and now they are saying the flight was changed and the ticket was non-refundable therefore the airline didn't allow them to refund. All in all, a very dishonest way of conning people out of their money. Just stay away from this lot. They are now a none UK / Spanish company (bought by eDreams apparently) and not in the ATOL. And we all know what that means. What is it the UK authorities waiting to ban this scrupulous outfit from trading in the UK? Also, please read the which magazine's article "Why you shouldn’t book with Opodo?".”

Helpful Report

Posted 2 years ago

“I am Ukrainian and left my country because of war. When everyone in the world does everything possible to support us on these hard times this company wasted my time, money, and energy! On March 12 I booked a flight for March 14 from Krakow to Milano. I was charged for the ticket and didn't get confirmation during promised 24 hours. Besides, they had a mistake with city destinations on their platform. Support was saying each time "rest assured" and was promising to get confirmation and asked to wait for 5 hours each time I contacted them. After all, 6 hours before my flight, I discovered through Ryanair support that Opodo didn't pay for this ticket. And now my trip is ruined! I requested refund. And I got the information, that refund may take up to 6 months. Even if they will do refund after this period of time -- it is not a travel company, this is a fraud scheme how to take your money for 6 months usage without any commission!”

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Posted 2 years ago

“Had the ‘free’ prime membership. Cancelled within the 14 day period but they still charged me £60. Complete rip off of a company. Best avoided”

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Posted 2 years ago

“Absolutely awful customer service 4 hours on the phone to be hung up on after severalcommunications and being transfered to different departments. The chat service is just the same! I have flight credit due to COVID only wanted to book flights again but no joy also contacted the airline that the credit was for and tgey have no records of our booking or credit. Will never ever use them again. They are disgusting”

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Posted 2 years ago

“Scam - forget about customer service and avoid this business at all costs, not cheaper than booking through the airline itself and just a headache in general. You cannot get through to anyone on the phone and the wait on the chatbox is 1 hour+ even if the estimate time is a couple of minutes. They will not refund you, save yourself the headache and book elsewhere.”

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Posted 2 years ago

“Very horrible company don't go with them”

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Posted 2 years ago

“very bad service . They cancelled my flight without giving me any alternatives. Please don't use opodo”

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Posted 2 years ago

“If it were possible to give a 0 star rating, I would have given it to this company. Totally useless! I purchased a return ticket to travel to Germany, had to change the date of my outbound trip, which seemed simple enough. I was called back by one of their rep after making the request on their website. The rep confirmed that she had purchased a new outbound flight ticket for me and sent over a Flight itinerary to confirm she had made the booking. I noticed that I hadn't received the usual flight booking confirmation email from the Airline nor did their website have details of the new flight, instead, the site had details of my prior outbound flight. I ended up calling then a day after to make sure all had been booked correctly. They were adamant that the booking had been made and I would see the change reflected soon. A day before my flight, I had still not received =anything from the airline and their website was still not showing the change so I call the airline. The airline confirmed that they had no flight in my name for the next day and that no change had been made to the original booking. I called Opodo again and initially, they were reinforcing that all was well until I told them that the airline had confirmed they couldn't see a flight for me for the next day. The rep put me on hold for some time and ultimately came back confirming that the rep I spoke with for the change hadn't made the change correctly and they needed to investigate. I said since my flight was for the next day and I absolutely needed to fly, they should help correct the mistake by getting me on a flight. To my shock, the rep said I should go and find a flight for myself. He also said they couldn't refund the money they took from my account for the flight change until their investigation was completed. After about 2 weeks I had heard nothing from them, so I chased thinking my refund for the non-existent flight was a given and I was likely to be compensated for all the inconvenience they had cause. I was sadly very wrong as despite repeated calls to them, they gave me the run around and kept on coming back to the fact that they don't refund for flights booked. Ultimately appears that this company just try to get people to give up on refund they should be giving for mistakes they have made. I can't comprehend how a company can take money from my account for a flight they confirmed they didn't book correctly and then refuse not to refund me. Avoid! Avoid! Avoid!”

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Posted 2 years ago

“DO NOT USE!!! This is a scam company!! Took my parents money, refused to refund after asking them to pay an additional £160 to get their money back. Took that aswell & refuse to answer emails etc! The police should investigate them it’s disgusting!!”

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Posted 2 years ago

“I rescheduled a flight, they didn't move my dispatched bag and demanded that I bought a new one. Their support is terrible and half the agents are morons to the point that they asked me 'So, you will travel at the day X, which was two weeks ago?' Don't go for their prices: the treatment you receive is much cheaper.”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,770 reviews