Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Really pleased wiuth the end result and very pleased i made the decision to go for it and all the staff at optical express were very reassuring and were able to answer any questions i had.”

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Posted 11 years ago

“I had a minor complication post-surgery and it has been very rapidly and effectively dealt with. All staff have been attentive and kept me well informed. The corrective treatment was thoroughly explained and the post-treatment care has been exemplary.”

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Posted 11 years ago

“very happy with the whole process”

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Posted 11 years ago

“I have been very satisfied with the whole process from start to finish. The staff on the day of my surgery where fantastic they were so very helpful and kind and caring and put my mind at ease. The aftercare has been fantastic and the staff have been very helpful.”

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Posted 11 years ago

“The best thing i have done, by doing the surgery. It has changed the way I feel about myself and how confertable i now feel with my eyes and vision.”

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Posted 11 years ago

“The surgery was very quick and painless, all the staff were lovely and supportive. The only problems I had was not being able to open my eyes properly after the surgery and then feeling a stinging sensation for about 4 hours directly after the surgery. However this was worth it for my now perfect vison. The check ups following have been usefull to track my progress.”

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Posted 11 years ago

“it has made my life so much better, great difference in vision and has built my confidence”

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Posted 11 years ago

“i highly rate”

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Posted 11 years ago

“I was nervous to start with, after meeting the staff, I was at ease, the procedure went so well, the aftercare was well provide, again thank you....”

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Posted 11 years ago

“My op days were good experiences with reassurance from staff and good customer care. Follow up care was excellent by doctors/opticians. I felt any concerns were listened to and acted upon by contacting the professor when there was a concern..My only negative comment would be that in Southampton I have nearly always had to wait for my appointment and on one occasion over an hour with very little apology. However today has been fine.”

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Posted 11 years ago

“Apart from about 3 hours of quite significant discomfort after the surgery everything else about the process was problem free. My eyesight settled down vey quickly and was better than 20:20 within a week. I've just been skiing 3 months later and it was so great not to have to mess around with lenses etc.”

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Posted 11 years ago

“I had a consulation in Glasgow, my treatment in Edinburgh and my check up in Aberdeen. As we are from Shetland, Optical Express were very accomodating and planned my partner & I's treatment around when we would be on the mainland. I was quite nervous, especially since I already have Duene's Syndrome (a muscle deformaty) in one of my eyes, but they were very reassuring. But as soon as I got in the chair to get my treatment I was fine. I never felt a thing. Afterwards, our eyes were uncomfortable. But after a couple of hours sleeping and using the drops they provided, we woke up and could already see a difference. The next day our eyes were better than they've even been which was shown in our check-ups. 3 months on, we are delighted with the results and are still impressed with the service we receieved. We would recommend them to anyone. It's the best money we've ever spent.”

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Posted 11 years ago

“was very professional , girls who put you in the chair at surgery were very nice and calming . However I did get an infection day of surgery ,so that was scary - but was fully checked over given drops without preservatives and kept coming back for checks .glad I had the surgery done .”

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Posted 11 years ago

“I am very very satisfied”

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Posted 11 years ago

“I was very nervous but after speaking to staff on the phone when I initially booked the surgery I felt a lot better about it. The surgery was so quick I couldn't believe it, there was no time to be nervous.”

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Posted 11 years ago

“As stated above I have found all aspects of my treatment to be excelent - very helpful staff and I felt confident that the best care was being offered. Details of treatment was always explained and staff did their best to put me at ease at all times.Good value for money particularly as I am very happy with results Only complaint would be trying to telephone into the Harley St branch - always ended up with call centre. Staff there very helpful but couldn't answer questions and had to email store.”

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Posted 11 years ago

“It has been a relief to be able to see without glasses...I'm very pleased with outcome”

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Posted 11 years ago

“All staff have been extremely pleasant and helpfull during and after the laser treatment explaining each process clearly. They took time to answer any issues or concerns and have gone out of their way to make suitable appointments for me. They have all given and excellent service from start to finish I would highly recommend this branch .”

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Posted 11 years ago

“The operation itself was surprisingly painless and the instant results were staggering. Such a relief not to have to "think glasses" all the time and my confidence is back again.”

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Posted 11 years ago

“Be realistic in your expectations and you will be pleasantly surprised. The benefits far outwiegh waiting the time needed to adjust. The worst case scenario is that you will still need some correction, but this will be far cheaper and less inconvenient to always wearing glasses. As a former contact lens wearer, some 25 years, the eyes became to dry and this option ceased to be feasible. This treatment is unbelievable when yopu realise you no longer rely on spectacles.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews