Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I was wearing glasses for nearly 30 years. I wish I had gone for surgery much sooner, it makes life a lot easier, esp.when it comes to sports. There's a little difference still in the eyes, the one with the higher prescription is still a little bit short sighted (0.75), but the overall vision is brilliant. Would do it again any time!”

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Posted 12 years ago

“really impressed with my night vision opted for lasik wavefront defo recommend to anyone”

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Posted 12 years ago

“I have worn Glasses since I was 18 years old, and that is not a time you want to start wearing glasses. However, since I heard of Laser eye surgery I wanted it. I saved up for a few years specifically to do it and got a great offer! I have had a great experience doing it with Optical Express. The staff are all great, always so nice and helpful. I sometimes can't belive that I don't need glasses anymore, when I think about it I smile. The surgery was fast and relatively painless, just some discomfort the first evening and that's it. Now I have great vision. Thanks Optical Express.”

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Posted 12 years ago

“Very pleased with the surgery. It has changed my life and more importantly my vision!”

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Posted 12 years ago

“Overall very pleased with outcome and aftercare I received . Would definately recommend.”

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Posted 12 years ago

“Having worn glasses since I was a teenager I really appreciate the freedom I have gained since having laser surgery. I have probably spent thousands on glasses over the years so the expense of laser surgery has to be weighed up against the cost of all those future spectacles I won't be buying now”

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Posted 12 years ago

“The whole experience has been very easy and I'm very glad I had the surgery.”

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Posted 12 years ago

“I am very satisfied with my laser eye treatment at Optical Express. I was understandably nervous going into the treatment room but the surgeon and nurses immediately put me at ease, they were very friendly and told me I had nothing to worry about. I couldn't believe it the next morning when I woke up and could see everything perfectly! This was confirmed when I went to my 24 hour check up and was told I had better than 20/20 vision. Since the treatment all the staff have been lovely at my post-op check ups and I would recommend going ahead with treatment for anybody who is considering it. Thank you!”

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Posted 12 years ago

“Everyone and everything from start to finish has been fantastic would recommemed the treatment and optical express to anyone and everyone best thing i have ever done.”

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Posted 12 years ago

“I have had an amazing experience with optical express (Princes st, Edinburgh), from the moment I first enquired about laser eye surgery to the post surgery check ups. The staff make you feel safe and confident that they know what they are talking about. The decision was made easy for me, simply laid out and explained. I have no regrets with the surgery, everything was positive. the surgery experience wasnt the nicest but that was down to the procedure not the staff. Looking back i dont rememebr the surgery i just think about the AMAZING results and the great customer service. Optical express should be very proud of the staff at the Princes Street, Edinburgh store, THANK YOU.”

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Posted 12 years ago

“While somewhat apprehensive of potential consequences, I really had nothing to fear despite being petrified during the operation for about 10 seconds. The surgeon was extremely careful to point out the options of monovision versus binocular vision as I'm at a stage where reading glasses is a border line. I opted for binocular and am very happy that my short sight for reading, menus and mobile phone is better than I feared. Thank you Optical Express.”

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Posted 12 years ago

“i find the fact that i no longer need to wear 2 types of glasses good”

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Posted 12 years ago

“Having laser eye surgery has changed my life. I never thought I would be able to see without glasses or contact lenses but now my vision is better than 20/20 in both eyes.”

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Posted 12 years ago

“my last surgery was an enhancment on my right eye to improve it for reading i feel there is an improvment and i am very happy with the result.”

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Posted 12 years ago

“Its been a month since my surgery and I cant describe the difference it has made to everyday life. Especially the more physical aspects, I can now play football when its raining and not have to worry about my contacts slipping. I was swimming 3 weeks after surgery with no aggrevation and my vision is so much sharper when playing squash and going running. Also an average day has a much more positive start, no poking myself in the eye first thing and no dried up contacts from the air con at work. Id like to personally thank everyone involved in my laser eye surgery journey. The whole process has been so smooth every step of the way. And the staff at optical express have made it very personal and have been extremely prompt with every appointment and very helpful. I highly reccomend this to anyone and everyone.”

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Posted 12 years ago

“I wanted to have laser eye surgery so I could go swimming and mountain biking without the hassle of Contact lenses or glasses. And I'm 100% satisfied! I went on a spa day this weekend and had a wonderfuls session in the pool without being nearly blind or holding my head above the water!”

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Posted 12 years ago

“great experience”

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Posted 12 years ago

“From the 1st time I entered the store, all staff have been friendly and approachable and able to answer any questions. During the surgery, the staff who were in the surgery room calmed me down as I was scared/nervous about the procedure. All the aftercare appointments have been great and all questions answered. I can see much better than I ever did with my contact lenses or glasses over the 10 years I wore them. I wouldn't hesitate to do this again if I had to.”

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Posted 12 years ago

“Laser eye surgery has really changed my life, wish i had the courage to have done it sooner.”

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Posted 12 years ago

“Couldn't be happier with the overall service and my eyesight after surgary. Would recommend it to everyone.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews