Opus Energy Reviews

Name: Opus Energy
Rating: 1.08

1.1 Rating 124 Reviews

2 %

of reviewers recommend Opus Energy

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1.1

Based on 124 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opus Energy 1 star review on 30th July 2024

Opus Energy 1 star review on 12th October 2023

James

Opus Energy 1 star review on 14th July 2020

Svenson

Anonymous

Anonymous // 01/01/2019

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“stay away from Oups energy even if you remain without power. lies rude customer service high price I spoke to them today to take my deposit back they want to keep my money by telling me some carp. they are the worse ever on the planet. don't pay any deposit as you will never get it back. guy stay away from them they tell you everything good at first when you are with them it is like hell. she didn't want to transfer me to her manager. if you want to hear my story with them please call me on 074 70 70 70 71. I am taking them to court liars. don't pay a deposit because they will find a way to keep it for themselves my deposit is a big example. they rang me today to tell me more lies and call us in 2 weeks then someone said I will be out of my office for a few days. take my experience and you don't have to through all the stress am going through. if there was 0 i would have gave them but the lowest is 1”

Helpful Report

Posted 2 years ago

“Totally despicable company. I have a large holiday property which has been empty for quite a few months of the year. In January and February 2022, I received bills for £1000 and £900 when there were no guests at all in the property. They try to tell me that my electricity was being stolen but I have had my electrician do a test throughout the entire house and he was baffled as nothing (apart from 2 freezers) were running. He then noticed that the R1 Day and R2 Night rates were transposed so they were charging me R2 for Day. I have gone back to them but they will not have it. I put the phone down on an extremely obnoxious young man yesterday who basically told me that I dont know what I am talking about. I have 4 meters in total at my business premises and all of them are standard R1 Day and R2 Night apart from theirs.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY MAKE UP THE BILL AND CHARGE A FORTUNE AND DON'T GO OFF THE METER READING YOU SEND IN. THE CUSTOMER SERVICE STAFF ARE MORE THAN USELESS AND INCOMPETENT.”

Helpful Report

Posted 2 years ago

“Absolutely FOUL people. They are the RUDEST people ive ever dealt with in my entire life. They refuse to offer a payment plan unless i also pay for any possible FUTURE usage?? I have changed supplier and they want me to pay for future usage with them?? They want me to pay £12,000 for 2 months of power for a 45sqm business.”

Helpful Report

Posted 2 years ago

“I'm a small business, I work on my own in a hair salon, I use one hairdryer there has been no lights on the water is heated by gas yet they want £334 for one month even though I was on holiday for two weeks during that time. I can't log on to my account or get the email link they supposed to have sent several times. This happened just before the last price hike in electricity. I am changing supplier don't go with Opus as you will be sorry just like I am. My next step is the ombudsmen who I will contact now.”

Helpful Report

Posted 2 years ago

“Told me I had a domestic meter in my commercial property so could not renew my contract but yet charging me Business variable which had no cap !! Bill has jumped from £40 to £250 for a month !! Absolute Scum of the earth ! Avoid Avoid Avoid this company !! Thieves.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. We’re currently having issues with them & out if interest I just checked online to see what reviews they’ve been given. My dad has a rental property (recently reset) & he has informed them on at least 3 occasions that he is no longer the appropriate contact. He has received several letters (all of them in triplicate) advising him that they would not release him from his contract. They have eventually released him (taken about 6 weeks). Now I’ve just found out he has a further final bill (they’ve used no gas for almost a year & the direct debit was supposed to cover the standing charge). Checking with the new tenant (who has switched company) she also has an unexpected bill from them charging her at an extortionate standing charge …. because THEY would not release from contract. Absolutely disgusting. Do not use & avoid at all costs”

Helpful Report

Posted 2 years ago

“Absolute Thieves!!! Just had a change of name on the bill, nothing else has changed yet Opus cancelled the good deal that was still in place for a few months and put us on a DEEMED rate, £3.00 per day standing charge and 80p per KWH. They have a premium rate number to ring them and if you try by email they take ages to get back to you and each time you have to give them all the info all over again. Not at any stage did they tell me about the rip off changes until we received a back dated bill for over £650.00. Just had a very bad conversation with s special Opus advisor, very unhelpful and told me that we have to pay the bill and the rip charges still stand.... Beware of this company, their customer service is awful!!! They are now stopping me from changing suppliers even though they have been asked by the Ombudsman, twice they have stopped it until I pay their extortionist deemed rates, beware this company!!! These companies do not realise that when this crisis is all over we will remember how we have been treated by them”

Helpful Report

Posted 2 years ago

“Contract finished 5th August, they have blocked my switch to another company. Spoke to customer service, she was so rude and raised her voice at me to the extent that I hung up on the call. Would not tell me what rates I will now be paying.”

Helpful Report

Posted 2 years ago

“They are nothing more than scam artists. I leased a new retail property and they were the default electrical supplier out of contract which means charges can be quite high. That i accept what i don't accept is them not sending a billl for 3 months and the lying saying they did. Then when i make a complaint because i hadn't received a bill even though the charges are extortionate they just transfer it to a debt collection company. I've not heard anything from opus despite making a complaint to them. When i rang opus to discuss the 3 month bill they then offer to backdate the bill to a more reasonable amount if you sign a 2 year contract with them. this sounds great apart from the fact that their rates are roughly twice as high as octopus. So you actually end up paying more over the two years. Just make your life easier and avoid at all costs.”

Helpful Report

Posted 2 years ago

“For the past 2-3 months I’ve been continuously harassed by Opus Energy’s debt collection agency LCS for late payment on the account. I inherited the account from a tenant who set up the account as a business account, and after tenant vacated I waited for correspondence from Opus in order to transfer the meter back to my name. After a month and a half went by and I didn’t receive any bill or letter from Opus, I decided to get in touch with them to inquire about taking over, paying balance, etc. It was then when I found out that we owed £500 for 2 months of electricity. I explained to the Opus rep that the premises have been vacant for 2 months and usage should be minimal and why I’m being charged so much. He explained that because I don’t have a contract with Opus that a standard tariff would apply. Even after explaining my situation they did not care and were unhelpful. Out of rage I hung up on the rep, but shortly after someone called from Opus asked to verify my information then hung up on me. This level of pettiness gives some insight into the culture and ethics at Opus. I’ve emailed their Complaints department twice and no one has emailed or called me. I called again today to see if anyone willing to help and after over an hour on the phone they said the best they could do is put me on a payment plan. I’m currently looking at how to take this up with civil courts. If anyone has any suggestions please share. Thank you so much.”

Helpful Report

Posted 2 years ago

“AVOID AVOID or they will clean you pockets . Taking over a business with my new energy contract active from day one . Ended paying £1.500 . What the ffffff is going on ... and they get away with it . Blocking my energy companie to take over , 8 weeks have passed and still having problems with them this is rubbish 🗑 company. You boys should be proud of you self's have a nice live....”

Helpful Report

Posted 2 years ago

“Avoid at all costs rubbish company is scam hundred percent a scam it’s not worth one penny avoid them at all time customer service rubbish”

Helpful Report

Posted 2 years ago

“This company is one of the most shameful companies as a small business owner I have ever had to deal with. They are deceitful, customers service is appalling, they are totally incompetent & most of all they are allowed to scam business owners with their excessive standing charges & costs. You then try to leave them but they decline the change over or draw the process out & strangle you with their inflated costs as they are making money from you every time they delay it. DRAX GROUP should be held accountable for their failings as a company & their agents need to be retrained to a higher standard. This company has meter reads wrong stopped a contract going through as they are not going to make as much money per day with their standing charge at a cost of £6 per day this is more than I use in electricity in 5 years with EON NEXT come on #OFGEM get this bunch of thieving reprobates out off the energy market.”

Helpful Report

Posted 2 years ago

“Awful company. As a business we had to pay £2000 deposit, we was told when we left were would receive this back once the final bill has been paid. I paid the final bill and expected to be refunded the deposit within 10 working days. After over 3 weeks of chasing opus being told time and time again they was waiting on the finance team to transfer the money across I kicked off and I was told its been escalated and someone would be in touch. yet again I had to chase a week later to be told the finance team has finally transferred the money so it would be a further 10 working days until the money gets into my bank. Thats a total of 6 weeks since first contacting them to get the money refunded. I will never use opus again or recommend them. As a small business it is crippling to hold back a large sum of money like they have.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Charging small businesses extortionate rates which appears to be common as per other reviews. Communication is dire with zero support. Seemingly run by extremely rude and arrogant men who need to take up communication courses. If you value customer service or basic human decency, please avoid. Spoke to dozens of employees and only came across one helpful and compassionate employee.”

Helpful Report

Posted 2 years ago

“New contract due to start and they have raised costs by 600%. Have a small business with 5 staff and cannot fathom the greed...disgusting...4k to 24k!! Dishonest in the extreme”

Helpful Report

Posted 2 years ago

“Hopeless at end of contract. Refused to acknowledge that we had cancelled our business contract even though we had an emailed receipt from THEM with a termination ID number, so kept charging us a daily standing charge even though we had their meter disconnected and paid Northern Gas Networks £1,000 to remove the gas supply from our building”

Helpful Report

Posted 2 years ago

“I am afraid that like many other customers, I am having issues with Opus Energy. They owe us £1400 of overcharged bills and they haven't paid us back 2 months after I closed my account with them. Please avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“I agree with a previous reviewer, this group are beyond inept. I have spent hours on the phone sorting my business bills with the company, wanting to pay them for historic energy use but with them unable to confirm basic details. I then had it in mind that we had worked to close the account with all bills settled, only to be issued a credit. A few months later a further credit was issued, when i called to claim it they couldn't pass me through security because the value of payments didn't match their records, I was working directly from accounts payable data?!?”

Helpful Report

Posted 2 years ago

Opus Energy is rated 1.1 based on 124 reviews