Opus Energy Reviews

Name: Opus Energy
Rating: 1.08

1.1 Rating 124 Reviews

2 %

of reviewers recommend Opus Energy

Company Reviews

Questions

Metrics

1.1

Based on 124 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Opus Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opus Energy 1 star review on 30th July 2024

Opus Energy 1 star review on 12th October 2023

James

Opus Energy 1 star review on 14th July 2020

Svenson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company ripping people off wouldn’t recommend if the last company on earth”

Helpful Report

Posted 1 year ago

“They took off my metre off and told me that a new metre will be replaced. I had the children and olderly lady staying at the property. When I spoke to the metre replacement team I was told that they had made a 24 hour appointment. Then I beg them to connect the metre but they told to to wait. It’s 16 hours without electric. Now there offices are closed. Extremely poor and unprofessional service.”

Helpful Report

Posted 1 year ago

“The whars company”

Helpful Report

Posted 1 year ago

“Was not informed my contract was ending… Was not informed my contract was ending which then went from £60 per month to £400 When I’ve rang to complain they said they sent “a letter” out, so one letter which I didn’t receive (how can you rely on the postal service if it isn’t recorded) plus she confirmed they don’t send email reminders yet I get an bill emailed each month.. Why ? Seems it’s a scam to get you to pay extortionate amounts. Whether or not I’m on a fixed rate I didn’t give permission to take money out of my account. STANDING CHARGE WENT FROM £1.35 to £17.84 a DAY !!! I’m speaking with citizens advice and currently reaching out to the financial and electrical ombudsman plus trading standards”

Helpful Report

Posted 1 year ago

“Purchased a business property in April'23 upon receiving the keys only to find Opus had forced entry and removed both the Electric and Gas supply as previous owner Lee Sutton (MyEnergi) had outstanding debt. After a long drawn out battle (sometimes 2 weeks to get a response from Opus) to get the meters re-installed Opus requested Gas Reconnection Cost - £408.52. Electric Reconnection Cost - £408.52. Deposit amount: £500.00. Total to pay: £1,317.04 (coincidentally exact amount the previous owner owed). We paid them on 23rd June'23. Meters where booked to be installed 4th August'23! Engineer phoned two days before and moved reconnection date to Friday 11th August'23. When the engineer eventually arrived they only installed the electric meter. We contacted Opus again only to be told they are no longer providing gas meters (yet they took the money from us for the re-connection! 10 working days to receive a refund) This left us unable to use the business property for 14 weeks. We are now left in a position where we are unable to get a gas meter installed as Opus has the old meter/MPAN number and Opus are refusing to allow us to move electric suppliers (without any explanation). How an energy company can conduct business like this without consequence is a mystery, the lack of urgency or communication is truly unbelievable, the long term devastation to a small business like ours is unforgiving.”

Helpful Report

Posted 1 year ago

“Run AWAY ! 1 star is too much We have been on the phone 15 times with Opus with followed up emails and they are asking un £800 for 1 month of electricity , have have sent meter reading religiously with PROOF and everytime they said they will update the invoice and they DO NOT. We have been at this for 4 weeks and now they have the cheeks to send the debts collectors !!! WORST CUSTOMER SERVICE EVER , do not make the mistake to give them an inch of business !!!”

Helpful Report

Posted 1 year ago

“I have an apartment within a company and have dealt with Opus for 11 years. Originally they were ok. Yesterday I discovered they were charging me 88p per Kwh unit of electricity!. Other suppliers quote 28p. A year ago they charged 25p, then increased to 55p then in April to 88p. I complained they had failed to write to me about the increases - but they feel a notice on the invoice buried in their hard to use portal was enough. Transparency - Zero !. Having been a loyal customer for 11 years they suggested I should leave to get a better deal elsewhere..! The fact they made a pre tax loss of £12.9m in 2022 and another £4.3m loss in 2021 in their accounts is little surprise Dreadful charging structure, lousy customer empathy, a company that no sensible person would deal with. 1 star seems generous.”

Helpful Report

Posted 1 year ago

“Opus Energy are an utter disgrace! They have made two HUGE errors on my account both with the gas and electricity. On both occasions, they have admitted fault but it has taken weeks and weeks to sort out at a huge cost of my time. They have accused me of lying about the gas meter and sent two people to investigate, but still didn’t get the problem sorted. They have also not been taking the meter readings from our smart meter and charged us a fictional amount. They send out people to read the meter, but these meter readings are then submitted. Once realising their error they have “back billed us” over £3000. They are rude, unhelpful and take weeks and weeks to reply. With profits over £400MILLION in 2021 they are greedy beyond belief. As a small business we struggle with the huge price increases on everything. Rather than supporting small companies and doing what they can to help, they just demand their money, to the detriment of us even though it is their mistake! I understand all energy companies now rob their customers but our bill has increased by over 100% plus the money we owe them because of their error. I’ve been on the phone with them, they cut me off and have never phoned back. They also ring up with no prior knowledge of the complaint that has been raised and waste my time. Once our contract is up I will never go with them again! I understand all utility companies are shocking with not enough staff, but OPUS are so lazy do not care! AVOID!”

Helpful Report

Posted 1 year ago

“Worst customer services ever experienced, I have been trying to leave for 3 months now since contract ended and went to extremely expensive variable rates but they keep blocking the move and won't answer emails etc. Obviously to screw me out of more money at the higher rates. Avoid at all cost.”

Helpful Report

Posted 1 year ago

“Thief dishonest and careless customer service took them 13 working days to get back to me I have to call them 4 times until I get a response and there response was I was responsible for paying bill from March but they have backdated to February because the other tenant company was dissolved in February they can’t bill him but he was under contract but they have charged me extra money because that 3 months was not under contract instead of charging old company they charged me which is already been paid by him what they did three refunds him the money and charges me for that period because they can make extra money absolutely disgusting company”

Helpful Report

Posted 1 year ago

“THEY TOOK £7700 OUT OF OUR BANK ACCOUNT FOR SIX WEEKS OF GAS SUPPLY STATING THAT IT WAS OUR FAULT FOR NOT PROVIDING A METER READING. THERE IS NO WAY WE COULD HAVE USED ALL THAT GAS IN SIX WEEKS. ASKED FOR REFUND SAID WOULD TAKE 7 WORKING DAYS. RANG AGAIN AND THEY SAID THEY NEED A PICTURE OF THE METER BEFORE THEY WOULD REFUND THE MONEY. NEVER ASKED THAT BEFORE. JUST PUT OBSTACLES IN THE WAY OF ACTIONS. AGREE THAT NO TWO DEPTS SPEAK TO EACH OTHER AND THEN BLAME THE CUSTOMER FOR THINGS GOING WRONG. AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY. THEY ARE ROBBERS. THEY OVERCHARGE AS ESTIMATE YOUR BILL THOUGH YOU SEND IN METER READINGS. THE CHARGES ARE COMPLETE ANOMALIES AND THEY HARASS YOU TO PAY UP EVEN THOUGH I DISPUTED THE CHARGE. THE DEPARTMENTS DO NOT COMMUNICATE SO THE CUSTOMER SERVICE DEPARTMENT DOES NOT DEAL WITH THE BILLINGS DEPARTMENT SO ANY ISSUES ARE JUST NOT RELAYED. COULD NOT SAY ANY STRONGER DO NOT USE THEM!”

Helpful Report

Posted 1 year ago

“Robbing company please avoid - lesson learnt never say yes to anything over the phone they lock you into a 4 year contract without even realising! they constantly use estimated bills then decide to send a bill off £300 as a catch up bill even though we send meter reading every month! We have evidence of this also! Terribly long waits on reply on email - i refuse to call them as last time I did that const me nearly £30! AVOID”

Helpful Report

Posted 1 year ago

“Opus appointed bailiffs to collect their debt before sending their Bill. Never use this dishonest , despicable company.”

Helpful Report

Posted 1 year ago

“I took over a car wash and unfortunately after 3 months of business I had to be shut by law. I received a bill for over £2000. When I called them they informed me that the bill was cancelled. Soon after few days they sent me a bill for £15000.00 Now the bill has mounted to £19000 for 6 months of electricity usage. I have a limited company that is still active however I have sold the car wash. I am now receiving bills at my residential address. I am now worried that they might send bailiffs to confiscate my assets. Is there anyone that can help please. My number is 0 7 9 1 5 5 1 5 9 1 7. Thank you Dean”

Helpful Report

Posted 1 year ago

“AWFUL COMPANY ROBBING LIARS FALSE ESTIMATED BILLS I MONITORED THEM MYSELF, EMPTY BANK ACCOUNTS AND CAUSE OVER DRAFT CHARGES ABSOLUTE ROB DOGS”

Helpful Report

Posted 1 year ago

“absolutely they rub people..more than expect over charge”

Helpful Report

Posted 1 year ago

“Hi DON'T GO ANYWHERE NEAR THIS SUPPLIER! My bill has gone from £6k per annum to £34k per annum. Last August I renewed with Opus, they snuck in additions to the contract without telling me. One change amongst many was a 6 months notice period on a 12 month contract, if you missed this 6 month marker you are then legally liable for a further 24 months at a variable tariff of their choosing. The operator was quite smug as you can well imagine. All he would say was 'Well you signed the contract mate, not me'.”

Helpful Report

Posted 1 year ago

“Awful experience, while I am not even their customer. Just move in a new property 4 months ago, gave them the meter reading immediately. Only to receive a crasy bill of £2300 .... The property is still in construction, so we haven't use anything! They are thief's. They broke into my property and stole my meter, no idea why, no warning. They purposefully broke my lock on their way put, to stuck me out. I had to pay £200 locksmiths. Awful customer service. No help whatsoever. Will NEVER be their customer”

Helpful Report

Posted 1 year ago

“Charged £5 day standing charge for 40 days before they informed me I was on wrong tariff Awful rip off company”

Helpful Report

Posted 1 year ago

Opus Energy is rated 1.1 based on 124 reviews