Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

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“The worst company ever. Daily service drops, incorrect bills, they even resinstated my direct debit without permission. Had to send to Ombudsman who voted in my favour and still Origin havent paid my compensation. About to take them to court”

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Posted 5 years ago

“Purchased and paid upfront for an 18 month 67mb Origin Max & Line Rental fibre contract with Origin. All went smooth and was very happy up until month 16 when they decided to charge me £184.99 for a new Origin Fibre & Line Rental 35mb despite the fact I am still on the 18 month one. I subsequently contacted Origin customer services to dispute this and was told that they would refund the £184.99 within 30 days. Yes you guessed it ... 30 days later I'm still waiting and have now had to threaten them with legal action in order to get my money back.”

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Posted 5 years ago

“Unsure where to start. Terrible company from sale to cancellation. Dealt with my complaint horrendously - literally told me to go to Ombudsman Services which I did, and won! Connection terrible as use Vodafone network. Disgraceful the way they manage staff - sacking people to save money and cocaine in the office?? Shameful. Don’t waste your money on this sinking ship.”

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Posted 6 years ago

“Worst ISP in uk maybe the world, not worth the hassle.”

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Posted 6 years ago

“Been with Origin Broaband a while, constant drops in service, promised compensation and it never arrived. Cancelled direct debit and they mysteriously set it up without permission. Worst company ive ever dealt with”

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Posted 6 years ago

“As soon as I signed up with these clowns my internet speeds were on the low side and suffering from constant outages. Sometimes outages for hours, a few times a week. At other times 1 or 2 minute outages repeating every 5, 10, 15 minutes or so for hours. On average not more than 2 days would go by without some form of sustained outage or multiple, rapid-fire outages. When it was working the speeds would frequently be worse than dial-up, page would take ages trying to load and then fail, even after multiple attempts. Between outages I would check my public IP address and ISP details and they would sometimes change. For a while it was in Paris and then eventually ended up in Russia in the latter stages(?). Contacted them more than once, each time in the middle of sustained outages (one time in the middle of a 20+ hour outage), and of course "everything looks fine" and the "switch your router on and off" spiel. Resorted to trying every combination of 3 different routers and rj cables, no difference. Eventually had BT change the master socket in the house, change the physical line outside the house, and ultimately change something at the exchange regarding where/how we were connected there. No difference. Call customer service during another 12-hour outage, "everthing looks fine to us"... Eventually cancelled the direct debit well outside of the contract. 3 or 4 months later these crooks somehow got my bank to reinstate the direct debit WITHOUT EITHER MY PERMISSION OR INFORMING ME OF IT HAPPENING, ie. against the direct debit agreement, and actually backdated it 4 months before I happened to notice it one day looking back through my statements. Needless to say the money was back in my account within 2 or 3 days and then a change of bank was in order. But the nerve of these folk. One of the strangest things was - checking the available services on the SamKnows availability checker, Origin was and still is listed as unavailable. They had had me on some bogus line and kept periodically bumping me off on to other crappy, dial-up-esque lines throughout the contract. Shysters.”

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Posted 6 years ago

“Bad lot. Avoid them.”

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Posted 7 years ago

“Crooks. Avoid them.”

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Posted 7 years ago

“AVOID THIS COMPANY AT ALL COSTS!!! They take your money but don't provide a service! I paid first instalment 5weeks ago and STILL don't have broadband. You get passed from pillar to post, never speak to same person and there is a min 73 minute wait to get technical help... Please learn from my mistake - they are cheap for a reason - they are appalling.”

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Posted 7 years ago

Origin Broadband is rated 1.3 based on 207 reviews