Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID!!! AVOID AVOID AVOID!!! My broadband has been awful for months. My devices buffer constantly. I reported this to Origin, they advised there was a network fault. One minute I was told I needed to make an appointment for Open Reach to attend, when I did this, I was told it's external and I don't need to be home. No word of a lie, less than an hour later, an Open Reach engineer arrived, surprise surprise, he needed access inside my house, good job I was home!!! He was here for 5 hours, in the end he changed a line, taking a chunk out of the front of my house. He left assuring me the fault had been resolved. That evening, my broadband was worse than ever, I again contacted Origin to be told that there is another issue, which I was not informed about in the first instance, so there was in fact two faults. This has yet to be resolved. I have been waiting over a month now for the service I am paying for. The staff are rude when you contact them for updates. I have been told "it will be resolved as soon as possible, it could be hours, days or weeks, I don't know". Wow, that's brilliant customer service. I also reported the damage to my property, to be told I had to contact Open Reach myself to complain... ummm no, I am Origins customer, not Open Reaches customer. You have instructed them to attend and do the work, you therefore are responsible for dealing with this complaint. I am currently working from home, with great difficulty. Origin do not seem bothered in the slightest. My contract doesn't officially end until June 2021. However I have now contacted another provider to leave this shambles of a company ASAP. And I will be taking this down the breach of contract route as I have continued to pay my bill each month despite receiving awful service. Goodbye Origin!!! See you in court!!!”

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Posted 4 years ago

“Origin is the worst company with not being able to use my Interent and when I ring hold times are absoulety ridiculous and they are so rife.”

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Posted 4 years ago

“Absolutely horrible, I would not recommend anyone to even bother with this broadband. https://www.speedtest.net/result/10194958221.png”

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Posted 4 years ago

“My experience with Origin Broadband is they are a deceptive company. I am with them for my electricity & gas at my home and electricity for my 2 shops they are good for that BUT I signed for a $70 a month broadband deal reduced for 1 year to $50 per month I was already paying $70 per month with my other supply. They are charging me $70 a month despite what I signed for & have tried to sort out the overcharge. it took days for it tonwork and numerous calls trying to sort out everything they couldn’t of cared less. Everytime I phone they said “we’re sorting it out”no they where not. I told them we have people working from home. They lost 4 days of work. Why would I change from $70 a month to another $70 a month and have no internet for 4 days. DON’T SIGN WITH THESE PEOPLE”

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Posted 4 years ago

“I have never written a review before, origin broadband is by far the worse company I’ve ever dealt with , I signed up a few months ago and have had nothing but trouble with the internet service. They still charge a monthly fee, regardless of not being able to access the internet. I’ve spent hours on hold trying to resolve the issue. The staff I have been speaking to are not from Australia, from god knows where, English is limited. I highly recommend everyone stay away from this company, I honestly wish I never signed up to a contact. If there was a negative star I would of given that!”

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Posted 4 years ago

“Truly awful. I'm on there super fast package. We get 15mbps maximum, despite the first few weeks being up at 40ish. Outages are weekly, often multiple times. As I'm writing this review from a BT Openzone hotspot that costs £7 per day because for 2 weeks now, our internet has been going on and off every hour or so, and even when it's working, I'm getting 2mbps. Origin Broadband are a complete joke. They're not even good value when you consider the hundreds you'll spend in mobile data and hotspot charges when the service inevitably drops. Their customer support is good, but they're fighting a losing battle. I'm switching back to Sky. It may cost twice as much monthly, but they're cheaper in the long run.”

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Posted 4 years ago

“The worst experience ever. I’m a customer of origin electricity and they offered me their broadband with a discount. I wasn’t planning to change my provider however the manager on the phone was convincing. It was the worst decision ever. The cooling off period expires before the modem is sent to you. Once the modem arrived and it was connected my internet was gone. It hasn’t been working since then. I was calling their technical support every day and was on the phone for hours. They were doing the same troubleshooting over and over again. Even send a technician that didn’t find any problems. But the service wasn’t working. We tried my old modem but it wasn’t working and they suggested that it’s not compatible. Also they suggested that I need to call a local technician to check my connections inside the house that I need to pay for. However, all my connections were working perfectly fine before I plugged their modem. This whole situation continued for 8 days. 8 days no internet, lots of time on the phone! I canceled my agreement and signed with a different provider and ‘what a miracle’ I had internet using my old modem and old connections in 1,5 hours. Now origin wants me to pay 300$ for early termination fee for the service that I didn’t get. Don’t use origin broadband!”

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Posted 4 years ago

“Hi I am Mohamed Riyas I am waiting more… Hi I am Mohamed Riyas I am waiting more then 2 months still waiting for my line Please please don’t believe this company The send reviewed we will sort out your issue still not more then 2 months Please please don’t go for this line Thank you Reply from Origin Broadband 2months ago Hi there, I am very sorry you have experienced issues, we have sent you an email so we can assist further! -Leanne”

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Posted 4 years ago

“STAY AWAY FROM ORIGIN BROADBAND! Misleading information to get you signup. Various delays to get the service going. Seriously lack technical expertise. Blamed previous provider and NBN. Finally changed ISP after 15 days with no luck!”

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Posted 4 years ago

“Please avoid this so called broadband company my experience with this Shower has been awful. signal keeps dropping out. (had better dial up!) talked to technical dept five times before possible solution. (still not revolved.) customer services that go around and around in circles, hopping you will give up. when they finally admitted that there was a fault on the line, they said they would only refund the down time for repairing it as opposed to the five months that i have been complaining of the poor service, which incidentally was caused by a faulty line and not the position of the Router/Router settings as they kept trying to tell me. once again please avoid, i would hate for them to mug anyone else off.”

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Posted 4 years ago

“they have no idea what the hell they are selling to be honest.. stayed with them for 5 days and nothing worked, had sever i use away from home and ask for public IP and they say they dont supply due to security reasons..a service standard in the industry send me bill for $441 in few days all they provided was a user name and a password yet have to pay something i did not use.”

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Posted 4 years ago

“Avoid at all cost! I'm paying for 30+mb broadband and I'm actually getting 6 on a good day. I understand we are in troubled times but customer service in dreadful and I'm stuck on a contract until February.”

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Posted 4 years ago

“This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now”

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Posted 4 years ago

“Incredibly over charged for a useless service. Complaints process hasn't even been fully finalised. Received an invoice for over $500 for a service that is useless because staff refused to listen. This is after an email had been received stating to pay only $150. 4 hours on the phone to tech staff and no result in connection and tech attending on site and still no connection. This was at least 8 days from the day of original order. Extremely dissatisfied and strongly considering changing energy companies after 20 years with the one provider.”

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Posted 4 years ago

“Told it would go live on Friday , Saturday still no internet”

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Posted 4 years ago

“con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company”

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Posted 4 years ago

“Very bad speed Strongly NOT RECOMENDED Our order is 67 bps we got 16 Mbps evening time and max 35Mbps on the day.”

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Posted 4 years ago

“When I was called by origin everything about the service was explained well Dawn the agent was very nice I went live with them on the 6th of february and have had no problems at all and even thou it's still in its stabilising period I van go to my end room without been cut off like what happened with previous suppliers.happy with everything”

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Posted 4 years ago

“Very friendly and helpful staff asked what we used our internet for and recommended a package to suit us and not just try to get us to take the most expensive”

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Posted 4 years ago

“Very informative and refreshingly… Very informative and refreshingly honest discussion about my broadband needs and what I can actually get, thanks for your help.”

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Posted 4 years ago

Origin Broadband is rated 1.3 based on 207 reviews