Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

Company Reviews

Questions

Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Origin Broadband made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with my broadband at first but origin fixed it so quickly & the customer service was brilliant & I am so happy with my broadband!”

Helpful Report

Posted 4 years ago

“The customer service was brilliant & they fixed my problem so quick!”

Helpful Report

Posted 4 years ago

“very good value package 17.99 getting 10mbs”

Helpful Report

Posted 4 years ago

“Excellent service. Had a little problem when i started with them, but that was sorted straight away. I am now in my second year and i doubt I'll be moving. I like the no frills approach, what you sign up for is what you pay, no hidden extras. All i can say is THANK YOU to origin.”

Helpful Report

Posted 4 years ago

“Because I used to pay £ 35 a munths and my bordband was not very good now I just pay£22.99pay and very good”

Helpful Report

Posted 4 years ago

“Switched from Plusnet, everything going fine after a month and much cheaper for basically the exact same service. I was paying £38.99 with Plusnet for line rental and fibre unlimited. Switched over to Origin Broadband and getting the EXACT same speed for only £26.99 (which also includes line rental). There was a very small glitch at first but I used Origins text chat system and the fault (disconnections) was quickly fixed and we were back online within about an hour. I was compelled to leave a review here as it's pretty much a no brainer to switch, why pay more for the exact same connection with a different provider?”

Helpful Report

Posted 4 years ago

“I have recently moved home and decided I did not want the same broadband provider. I contacted two companies and had various issues and disappointments with them, one kept contacting me by email even when I had stated I did not have any broadband and requested phone texts! Third time lucky went to Origin. Patient and kind call centre opperator (Aaron) helper me through my application and answered my somewhat naive quetions.”

Helpful Report

Posted 4 years ago

“I have been with origin for a number of years now I have never had a problem with them they are always at the end of the phone if you have any issues not like the other companies I have been with .I certainly would have no trouble in recommending them in fact I have.!!”

Helpful Report

Posted 4 years ago

“I moved to an Origin Max Fibre subscription from BT. I had the BT Smart Hub 2 and Wi-Fi Extender Disc2. Right from the off, I was genuinely impressed by the high quality, superior signal-strength, and overall ease of set-up of Origin's (Asus) router. I consistently find Origin to be a much preferable ISP to BT. In just about every respect, Origin is a paricularly excellent, up-and-coming ISP which I would highly recommend.”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID!! AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!”

Helpful Report

Posted 5 years ago

“Awful experience! So, despite the poor reviews I though I would go ahead and place an order for Broadband. Everything with the order went smooth and the router arrived in time before the go live date. Now this is where the problems started. The go live date came and went and no new connection so I used "Live Chat" to find out what was happening and was told the Openreach cancelled the connection and did not give a reason. Origin Broadband then told me that they would put my order through again. I received an email from Origin confirming my new go live date, however this was followed up with another email from Origin's Senior Provisioning Coordinator stating that Origin have not been able to process my order as my current service provider has submitted a cease request to cancel your telephone line service on 08/10/2019. So I rang BT (my current provider) and asked them to cancel the cease request so Origin could place my order. BT said there is no cease request and that Origin Broadband order is active and that there are no problems transferring my service to them. I then rang Origin back and explained what BT had said and Origin said that they would put my order through again and that I would get an email with another revised connection date on Monday. Well today is Monday and I have hear absolutely nothing from Origin and I have had to waste even more time contacting them again. I have now cancelled my order and to add insult to injury I have to wait 30 to receive a refund of my upfront payment.”

Helpful Report

Posted 5 years ago

“Never had a problem with them in over 2 years and just renewed at lower price than last time, I'd recommend”

Helpful Report

Posted 5 years ago

“Not good! My speed is fine, customer services are rubbish. But net drops every so often for long periods of times. Ring up for over hour listening to the same old boring tunes to be eventually told it’s YOUR END not theirs... waste of Time just done a complaint I need to get away! I want a good service.”

Helpful Report

Posted 5 years ago

“I am so glad that I am finally free of this terrible company. Do not enter into a contract with them if you expect to have an internet connection.”

Helpful Report

Posted 5 years ago

“Awful company, constantly failing service, days to response to faults, months to respond to refunds. Cant wait to leave this bunch of chancers. Broadband on a shoestring, very cheap but pay for what you get”

Helpful Report

Posted 5 years ago

“Unacceptable experience with this company have had nothing but slow speeds, dropped line and now no service trying to get it sorted takes weeks and still not working at all”

Helpful Report

Posted 5 years ago

“awful! I used it because my relative Peter Lowes was a manager and he was so convincing about it. I regretted it when i got my router and it didn't work, i got a replacement and it didn't work, i booked an engineer who rolled in after a fortnight and he finally got it going. Then when I complained i was promised a month free; it didn't happen and i refused to pay, the service started to drop from then and next month it was disconnected with no warning! I got a new supplier and I got bills for £100s from origin who said i was still connected and using the phone. my new supplier was billing the same calls. i refused to pay at all and then the portal started and after the first time i couldn't log on at all . i was getting calls on my new ex directory number and i called pete who warned them to stop and then I found a friend request on linkedin from a woman at their debt department ; under harassment law she was committing a crime). I had no choice but call police in. I am still not paying the bills as i was not connected at the time when i was billed.My new company was using the same box.Three years later it is not resolved and peter is gone to a new job due to finally getting sick of being blamed for the shoddy service.”

Helpful Report

Posted 5 years ago

“Where is my money Origin Broadband? After a year of failing service the Ombudsman ruled in my favour and released me from my contract but you had to pay compensation. It never came. Phone calls back never happened. See you in court”

Helpful Report

Posted 5 years ago

“The worst company ever. Daily service drops, incorrect bills, they even resinstated my direct debit without permission. Had to send to Ombudsman who voted in my favour and still Origin havent paid my compensation. About to take them to court”

Helpful Report

Posted 5 years ago

“Purchased and paid upfront for an 18 month 67mb Origin Max & Line Rental fibre contract with Origin. All went smooth and was very happy up until month 16 when they decided to charge me £184.99 for a new Origin Fibre & Line Rental 35mb despite the fact I am still on the 18 month one. I subsequently contacted Origin customer services to dispute this and was told that they would refund the £184.99 within 30 days. Yes you guessed it ... 30 days later I'm still waiting and have now had to threaten them with legal action in order to get my money back.”

Helpful Report

Posted 5 years ago

Origin Broadband is rated 1.3 based on 207 reviews