Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor technical support and poor customer service.they took more than one month to fix the internet dropping but at the end they said no issues in internet. Worst service .”

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Posted 4 years ago

“ILLEGAL - Origin will violate your rights as consumer”

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Posted 4 years ago

“I switched to the broadband which took 2 months to go live. Customer service approach was bad. I was with the Origin from End of July to November and those days were the dark moment of my live. 5 whole days without signal and always having poor service. Cancellation fee is horrendous. Not a good service at all. One major switch i regretted on a daily basis.”

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Posted 4 years ago

“Horrible before it even was connected. Promised 100mbps and I get an average of 12mbps. My whole family is upset and disappointed. Zoom calls drop out and apps on my phone don't load. It is horrible. Do not go with Origin in Australia. And they want a $300 exit fee!!”

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Posted 4 years ago

“I was sold origin on the understanding it would match or better bt Internet....it doesn't nowhere near, so don't waste your hard earned money, I have done 2 reviews a katey lady has eventually taken the case....hopeless..... don't waste your money, the service drops, and is slow, don't waste your money, the next is cut and paste of last email to katey. Hi Katey, Thanks for getting in touch, its a step forward in the right direction hopefully! OK, I have 2 phone lines at my property, 1 in the annex and 1 in the house. The annex is still running BT Internet, and the house is running Origin. They both use the same cable from the exchange to our house, then the cable splits, to both property's. As Origin WiFi is so abysmal I have connected BT boosters to the annex Bt router, I am getting an average of 40gb from this at approx 20m from annex. if I stand next to the Origin router with the same devices then I'm lucky to average at 10gb and constant drops, which is awesome when trying to watch TV programmes. If it is true that all calls are recorded then if one was to go through the recorded transcripts of the sales person whom sold me Origin, it was clear that I was told Origin will beat or better BT! oh! how wrong!. I have had a chat with the tech team and tried different channels as suggested, and I have also checked the gb speed hard wired which is great, but this is 2020, everything is WiFi, phones, fridge, printer, TV, laptops, tumble dryer, etc, etc, So I would just like what I was promised, nothing less! I was told I have the best you have, which I asked for, so, does this mean origin are not that great?? now if this is the case then fine, end my contract and let me go, but I'm not prepared to pay £400 odd pounds to leave the contract, when you are not supplying what your sales person has promised. Its a bloody pain, but I can do reviews every week or so, I would rather not! I would like whats promised or let me go no strings attached.”

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Posted 4 years ago

“Terrible internet coverage. Terrible support and no reimbursement for 2 months with no internet. Do not use origin!!!”

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Posted 4 years ago

“Beware of Origin Broadband. An absolute catastrophe of an internet provider. Beware of Origin Broadband. An absolute catastrophe of an internet provider. Key points: - Advertised speeds was totally false and unattainable. - Internet connection dropped out all the time. (2x a day or more) - Call centre support is all outsourced to overseas - Call centre failed to provide adequate fixes despite a 2 hour testing which was emailed to provider for no follow-up. - After I switched company, my problems were solved - Origin 'supposedly' quoted me for a 24 month contract, and charged a $300 fee for cancellation. Although my quote has no mention of this. - After switching to a different provider, all my internet problems were fixed. Full review: After moving into a new home and joining Origin for electricity and gas, we were offered an internet plan bundle at $50. Subsequently, when accepting the offer and joining afterwards - they said that they could only give it to us at $80 as prices had increased in october. On the first day of the service, my router was configured incorrectly and unable to connect to the internet. Tech support later figured out that the default settings on the router were incorrect. That wasted an entire day of work. In the following week, we experienced frequent dropouts and constant problems with the internet. I was frequently interrupted at laggy VC meetings and common streaming services were totally unusable. My partner and I decided to switch the internet to a new provider, which subsequently fixed all our problems on a plan that was virtually identical. Origin then told us we need to pay a $300 cancellation fee, as the quote was for a 24 month internet service. Despite this, the original email we were quoted for had no mention of this, and especially was provided to us at a lower price ($50). What an absolute joke of a broadband company. Stay away from Origin Broadband.”

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Posted 4 years ago

“I was misled when I first joined Origin. Then for 4 months after numerous calls to operators ( who could only continuously apologise) I ended up complaining to the Ombudsmen to get some action. No one could cancel the contract except the cancellation team and they didn’t even contact me but just sent an email. Lousy speed and intermittent drop outs. Joined iiNet and in less then 24hrs up and running with amazing speeds. Would not recommend Origin to anyone.”

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Posted 4 years ago

“Rubbish on speed test buffering on Netflix from day 1. Hours to fix no engineer offered DIY talk through. Just found out tonight people have been trying to phone on landline & line is dead! Hrs trying to fix this via text. Phoning tomorrow if this gets me nowhere Ombudsmen will be next port of call Shocking service to no resolve. God knows how long my landline hasn't been working! My advice avoid at all cost”

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Posted 4 years ago

“Origin broadband is very infamous company. They provide very slow internet that goes off constantly but they charge for the price of fibre optic broadband. Some crooks and thieves are working in origin broadband company to deceive customers and honestly origin broadband is a blood sucker of customers. I don’t suggest it at all and if you want to waste your money and get hassle then become origin broadband customer. Most rubbish and useless company on the planet is origin broadband. Really shame on origin broadband. They are very hateful and the way they are making money is worse than stealing money from customers. Please don’t join origin broadband. I regret that I chose origin. Feel so sorry for origin broadband customers including myself.”

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Posted 4 years ago

“Origin broadband is the most infamous and crook company on the planet. They deceive customers when joining and they are thieves. Their internet is very rubbish and useless. I don’t recommend it at all. If you want to waste your money and get hassle then become origin broadband customer. To be honest they have nasty customer service and they are thieves and rubbers. One of the biggest mistakes in my life was becoming origin broadband customer. I am paying for the service that I never get. Their internet is very slow and really rubbish. You don’t know how bad and disgusting origin broadband is. The way origin makes money is worse than stealing money from your pocket. Really shame on origin broadband. Bunch of thieves and crooks are rubbing customers by the name of origin broadband company. Hate origin and really disappointed.”

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Posted 4 years ago

“Stay away from this company because I have been with Origin for over 9 months and was in financial difficulties in September and pleading with them to reduce my cost in the end they took me to a debt collection agency even though I could close my account without further costs”

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Posted 4 years ago

“Diabolical don't do it!! I have 2 phone lines running through 1 cable, 1 line bt broadband, 1 line origin (changed as sales man said it would be as good or better and cheaper) definitely cheaper but Diabolical, not a patch on BT, wish I hadn't changed and now cannot get out for 2 years, so origin says no problem as I get a good service to router, but the WiFi is rubbish keeps dropping and slow, doesn't happen with bt line!! Don't do it!! Its rubbish, and tech are as useful as a leaking roof, I have warned you!!”

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Posted 4 years ago

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Posted 4 years ago

“I was with Telstra for 11 years. Compared to Telstra, your internet speed is very low. I am paying for 100mbps. But most of the time I am getting 10mbps especially when I connect more devices.”

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Posted 4 years ago

“I actually think people are confused and this is for Origin broadband uk but as others have reviewed origin broadband Australia on here I will also: If I could give them a -5 stars I would. They have completely screwed every communication I have had with them up. They are sending me reminders to provide my payment reference number condescendingly a week after I was on the phone with a customer service officer immediately on the day and paid and they took the reference number while I was on the line and fixed the issue. They have been unable to get the phone service I've been paying for to work and even though I pay for top plan and top speed the best I ever get is 43 Mb/sec when I should have up to 80 and that 43 Mb speed is in non peak time... at peak time... streaming isn't always a fun experience. God forbid you have a few devices using it... I often have to revert to 4G. They don't seem to care, I had two escalations in the system when they suspended my service, even though during the time it was late I was constantly on phone with them trying to get service doing what I've paid for. I have demanded they meet their promise or refund me for the difference between the plans for all the months I've been paying for a service they cannot provide. All I get are emails sending me a "kindly reminder to provide my payment reference number' if I want my service unsuspended for a service I've paid for is active and I don't owe any money on but they sure owe me a refund and some compensation. No hurry at their end on that one, apparently. You must jump when they say but they don't need to really respond or address your issues, that's how it seems to work. They have no website for customers, no portal at all and honestly I don't know how they can hold their head up as an ISP provider.”

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Posted 4 years ago

“What didn't go right lack of Internet kept having nothing but problems try to get hold of anyone worse Internet provider i have had switched to sky brilliant never had any problems can not Recommend origin to anyone at all stay away”

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Posted 4 years ago

“Absolutely the worst internet providers I have ever had to deal with, have been with them for 6 months, have had an internet connection for 4 months because for the last 2 months I have had no internet connection and every time I try to contact origin about this issue I keep getting direct around the place, and when I did have internet it was so slow I could barely stream 2 devices at once on a 50MBPS download speed, customer service terrible, over all services provided, terrible.”

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Posted 4 years ago

“Terrible! Been paying for the internet for a month, no one ever showed up to install the nbn box- when they finally did, internet doesn’t work. I spent hours on the phone with them..they do the same troubleshooting and internet doesn’t work. I was told technicians would come see what’s wrong about 4 times. Missed work and waited all day, no one showed up. A theft of money!”

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Posted 4 years ago

“Dreadful - avoid at all costs. Signed up for a 12 month contract with payment in advance. Broadband has never worked. Almost impossible to contact by phone, they also drop you off chats (or plain ignore you). Arranged for a technical person to phone and they didn't. Asked for a refund and they won't. It is not worth risking using this bunch of 'charlatans' because if you have a problem they are hopeless.”

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Posted 4 years ago

Origin Broadband is rated 1.3 based on 207 reviews