ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first one finally wore out. This is a second purchase of the same thing. Very happy with it.”

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Posted 1 month ago

“Since you keep asking me to, I will send a review. The best thing I can say is that the refund was issued quickly. Three years ago I purchased my wife a heated 'Classic' vest. It was very nice quality and the extra small size fit her very nicely. Fast forward to earlier in 2025, the button/switch to turn the vest on and off quit working. It was, understandably, out of warranty and, according to Ororo it was not fixable. My wife really liked the vest so we contacted Ororo about a new one. The closest to what she had was still called 'classic' they said, so we ordered another one. Again in XS. The vest arrived and was very disappointing. The XS size was now huge on her, the neck and arm holes hung on her. The vest did not feel like the same quality as before either. The vest felt thinner and cheaply made. It seemed to be something that you might buy on Teemu, but the price was way more than anyone would pay for something on Teemu. That may be an unfair statement as I have never purcahsed anything from Teemu. I had been a big supporter of the Ororo brand, but no more. I would caution people to make sure that anything they purchase from Ororo be returnable for a full refund.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“Love the idea and the product. Only criticism I have is the location of the on/off button. It's hard to see and a bit inconvenient.”

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Posted 1 month ago

“I have an overall 3. I had a full coat & a vest stop heating within a week of each other. The coat was a Christmas gift to me from my wife & the vest was a Valentine’s gift to my wife from me. The coat was less a couple years old & since my wife purchased through Amazon, the warranty was for 1 year. Buy direct from Ororo, it’s 3 years & would have been warrantied. So I am out of a coat. Wouldn’t replace it thigh it was only a couple years old. The Vest: I ordered from Ororo.com & it was replaced immediately. I did have to send a picture showing the connector was cut off with scissors as they required. Guess they didn’t trust my word from their troubleshooting. I would have given 2.5 stars if available. Wherever you sell your product, stand behind it the same!! Hope this helps someone before buying.”

Helpful Report

Posted 1 month ago

Hi Jeffrey, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“I bought a heated vest for my wife for Valentine's Day as she is often cold out here in WIsconsin. She absolutely LOVES it. I have one myself and the best feature for both of us is the heating element for the neck. Duration of battery seems to be as advertised and construction is sturdy and wll done.”

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Posted 1 month ago

“Although I have used this jacket over a year, but only used it during the winter months. I had an issue with charging the battery which had a poor connection and would never charge thus I had to get a new battery, but it seems as though the battery life does not last as long as the previous one. Overall, I think the price of the battery I paid was too much money.”

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Posted 1 month ago

Hi Daniel, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“This is the best best ever! I have it on constantly. The battery works for about four hours on medium heat, I have two batteries so just swap and charge as necessary. Game changer for someone who is always freezing”

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Posted 1 month ago

“I had to exchange a Christmas gift and everyone in Customer Service was pleasant, professional and fast.”

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Posted 1 month ago

“Absolutely one of the best organizations I’ve ever had to deal with both in terms of service and the quality of its product.”

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Posted 1 month ago

“I havent gotten to wear it yet but wilkl be going fly fishing in Patagonia next week and expect to brea=k it in there.”

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Posted 1 month ago

“My girlfriend loves her jacket. She won’t take it off. She’s particularly impressed with the red stripe on the front as I am too.. Keep up the good work.”

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Posted 1 month ago

“Heated socks are not really warming my feet. Other products like vest and gloves have worked well.”

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Posted 1 month ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“Ororo has changed my life! During the winter I spend all day in the barn riding and teaching, and it has truly made every day easier! Love my Ororo gear!”

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Posted 1 month ago

“When my heated vest arrived it came without a battery pack or any charging leads. When I queried this I was told that when supplying Europe this is the norm and I could purchase a battery pack separately. However, the advert I had read when I purchased my item on line while on holiday in the USA clearly stated everything was included and made not mention of exclusions to Europe - my delivery address would give me away surely? In short, I returned the garment and a refund was given (less delivery charges) but to get to this point I had to endure a series of rather blunt and unhelpful emails from the "Customer Services Team". I was left with a very bad feeling in my mounth.”

Helpful Report

Posted 1 month ago

Hi Jane, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any assistance. We are always here to help :)

Posted 1 month ago

“I love the vest-it keeps me warm without being weighted down with layers of clothing. I'm concerned about the quality. Within 2 days of owning/wearing it, the zipper pull on the battery pocket broke off- BROKE OFF-it could not be reattached. I ordered an additional battery that was supposed to be lighter and charge faster-I cannot detect any difference from the original battery. Even with my concerns, I cannot imagine not having this as part of my winter wardrobe-it does the job.”

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Posted 2 months ago

“I love my vest and ended up getting another to wear to the barn.(I also have a pair of the heated gloves for the barn. Thank you). My only problem was that my battery died and wouldn't charge. It was one of the larger batteries from many years ago. I ordered a new one and it came in a few days. Problem solved. I recommend this vest to everyone! Thanks again!”

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Posted 2 months ago

“battery pack does not last as long as expected. pockets do not warm enough to warm hands the neck warms well but not the body and pockets very disappointed that with the high cost of vest still need to add the high cost of battery and cord”

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Posted 2 months ago

Posted 1 month ago

“Perfect accessory for the cold weather! I never have to worry about the temps of my friends houses or sporting events or shopping or restaurants. I am always the right temperature! I love my Ororo vest!”

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Posted 2 months ago

“Worth every penny. Love how the jackets break the wind (I live in Chicago), how the battery holds charge, and how comfy and lightweight the jacket is.”

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Posted 2 months ago

“Excellent service—resolved a problem quickly and efficiently Would strongly recommend to others”

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Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews