ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the product but recomend buying it from Amazon and not directly from ororo. It took 2 weeks from time of order for the product to arrive from Ororo. I had the amazon package next day. I had to return the ororo product it took 5 days from the time ororo received the return to process it and then another 3-5 days to issue refund.”

Helpful Report

Posted 1 month ago

“I was very saddened by the product, I charged battery as directed. We received a a snow storm and put on gloves and followed starting instructions. It starts on hi and goes to medium, can’t tell the difference between medium & Hi. The gloves got lukewarm at best, I would not purchase another pair! I really expected more. Thanks”

Helpful Report

Posted 1 month ago

Hi Jane, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will help you resolve this situation.

Posted 1 month ago

“Battery pack doesn’t last long:(”

Helpful Report

Posted 1 month ago

Hi Michelle, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Bought 4 for different people. Had to return 2 as they were too small. Still waiting for refund before i order replacements.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. We are sorry if it doesn't fit. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“great mitten construction bad battery life one and a half 1.5hrs. on meduim setting not great for a day of skiing”

Helpful Report

Posted 1 month ago

Hi Jeffrey, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“I tried these Gloves on to clear my driveway and walk on a day where the temperature was 16 below zero, and they were useless. Maybe the temperature was too much for the gloves, but they should have supplied some warmth, as opposed to almost none. I'll give them another try on a day where it is not as cold, and give an updated Review.”

Helpful Report

Posted 1 month ago

Hi Gary, thank you for your review. Our customer service specialist will get in touch with you and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Their product is fine. I had a sweatshirt that I purchased 3 years and 3 months ago which stopped working. I have purchased a few other items as well. I understand that I was not entitled to receive a free replacement, but I wasn't offered much beyond a $20 certificate. I believe in the product, but hesitant on recommending due to how long the product lasts.”

Helpful Report

Posted 1 month ago

Hi Alfred, thank you for your review. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance. We are always here to help :)

Posted 1 month ago

“I had to return my vest twice after using the heating element less than 3 times each vest. I left the charging cable in the second vest by accident. Instead of ORORO sending my charger back to me, they were going to charge me for a new one.”

Helpful Report

Posted 1 month ago

Hi Kathryn, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please let us know if you need any other assistance. We are always here to help :)

Posted 1 month ago

“The heated gloves do not produce sufficient heat to keep fingers warm. After they heated I kept the heat control to high . The outside temperature was 20 degrees , I was running my tractor snow blowing. Batteries fully charged. I returned the first pair, after several email exchanges a second pair was exchanged . I did not want to be disappointed hoping the first pair was defective but I was. I had to reason with customer support that I was still in the warranty period after sending proof of purchase from their site . The company did come through .”

Helpful Report

Posted 1 month ago

Hi Michael, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance. We are always here to help :)

Posted 1 month ago

“the pictures depicting the heating elements is not what is actually inside the jacket, the front chest area heating is not very good and nothing like what is shown in the heating element pictures”

Helpful Report

Posted 1 month ago

Hi Farley, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Heated socks are not really warming my feet. Other products like vest and gloves have worked well.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“Jacket is light and comfortable. But the battery pack does not charge pass the first 2 bars and so it doesn’t last more than 30-45 minutes.”

Helpful Report

Posted 1 month ago

Hi Ian, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“The battery life is bad. Took these to Vail and within 2 hours, the batteries were dead and without the heaters, the mittens are not warm. If you are looking for long lasting heated mittens for outdoor activities, I would recommend paying more.”

Helpful Report

Posted 2 months ago

Hi Sydney, thank you for your review. One of our customer service specialists will get in touch with you and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Still waiting for the second part of my order. The vest arrived promptly and is very good. The battery storage bag is late and there is no update on its arrival. Was charged for it right away on 2/3 but as of 2/13 no idea where it is. The last update was 2/8.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. We are sorry if you didn't receive your package. Please feel free to contact our support team at support@ororowear.com so that we can assist you further. We will try our best to help you resolve this situation.

Posted 1 month ago

“We had great customer service in exchanging the gloves but unfortunately they still do not work so we will be asking for a refund.”

Helpful Report

Posted 2 months ago

Hi Lauren, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“The gloves were very long behind the wrist which is annoying but okay. they're incredibly expensive & simply don't work. They give off the tinest bit of heat. Not worth the $$ . The quality material and construction are there just not the technology. Sorry to say. We returned them.”

Helpful Report

Posted 2 months ago

“Have jus purchased 3 NEW mini batteries. Unlike the original batteries the new minis are not keping the power aany longer than thebatteries I AM/WAS ABOUT TO DISCARD . Could it be the vests are sno longer good? IHave the need to know because I own four womwn's vests dwhite, gray, blwck and navy. I am in the toasty club and see there are other brands on line. I would slike to stay with Ororo if possible. Thank you! Page Gowen”

Helpful Report

Posted 2 months ago

Hi Page, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“It like impossible to send something back”

Helpful Report

Posted 2 months ago

Hi Scott, thank you for your review. It is noticed that you have opened a return request on our Return Center. Please follow the return instructions to send the package back to us and we will assist you further with your return process. Please feel free to contact us at support@ororowear.com if you need any further assistance.

Posted 2 months ago

“I am waiting to hear back from Julie’s team”

Helpful Report

Posted 2 months ago

Hi Warrenie, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“The heat stays on even after turning the vest off. I have to unplug the battery in order for the heat to turn off”

Helpful Report

Posted 2 months ago

Hi Richard, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews