Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service I’ve had took a long time to come asked for a refund and then you said it would come in a few days and when I finally got the order it wasn’t mine. Waste of time ordering from this store never again”

Helpful Report

Posted 1 month ago

Hi Ronan, Thank you for reaching out and sharing your feedback. We're really sorry to hear about the issues you've encountered with your order and the service you received. This is certainly not the experience we strive for, and we understand how frustrating it can be. Please reach out to our customer service team, as they are here to help resolve your concerns. We appreciate your input and are committed to improving our service. Best regards!

Posted 1 month ago

“Terrible experience. Goods were “lost in transit” so after waiting for the goods for over a month the order was cancelled and I was given a refund! Never again!”

Helpful Report

Posted 1 month ago

Hi Peter, We're truly sorry to hear about your experience with your order being lost in transit. That’s certainly not the level of service we aim to provide. We understand how disappointing it can be to wait for an order only to have it canceled. Your feedback is important, and we appreciate you taking the time to share it with us. If there’s anything more we can do to assist you or if you have any further comments, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“As I still haven't received the item I paid for, which was a 12v pump, If i were you, probably wouldn't ask for a review.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Paul, Thank you for reaching out and sharing your experience with us. We’re really sorry to hear that you haven’t received your item yet. Please reach out to our customer service team to assist with following up an ETA for this parcel—they’re here to help. Best regards!

Posted 1 month ago

“Cancelled order after waiting one month for arrival and no response from customer support”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Hylton, Thank you for your feedback, and we're truly sorry to hear about your experience. Waiting for an order can be frustrating, especially when communication isn't where it should be. This is not the level of service we aim to provide at Outback Equipment. Your concerns are important to us, and we would appreciate the chance to discuss this further. Please reach out to our customer service team at 1300 854 185, and we will do our best to resolve the matter. Best regards!

Posted 1 month ago

“I ordered a trolling motor mount from the website because it said it was "in stock" Cool should only be a few days to get it posted to me. I checked my order on there website a week later come up "dispatched" cool should be here soon. After 2 weeks I rang them about the order and they said oh that's on back order it should be shipped out in about 3-4 weeks. Should not be selling anything unless you have it stock. The only positive out of this is I got my money back, I'll give them 1 star for that.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“I would not recommend this company to anyone. Firstly they did not send what I had ordered, some other piece of rubbish. Sent emails to never received a reply rang them absolutely disgusting service. Buyer beware”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Neil, We appreciate you taking the time to share your experience, and we are genuinely sorry to hear about the issues you've encountered. It’s disappointing to learn that we didn't meet your expectations with your order and that our communication fell short. This is not the level of service we aim to provide at Outback Equipment. Your feedback is important to us, and we’d like the opportunity to address your concerns. Please don’t hesitate to reach out to our customer service team, and we will do our best to resolve this matter. Best regards!

Posted 1 month ago

“Very poor experience and will never shop with this company again”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Joel, Thank you for sharing your experience with us. We’re truly sorry to hear that you had a poor experience and we understand how disappointing this must have been for you. This is certainly not the level of service we aim for at Outback Equipment. Your feedback is valuable, and we’re committed to improving. If you’d like to discuss your experience further, please feel free to reach out to our customer service team. We’d appreciate the opportunity to make things right. Best regards!

Posted 1 month ago

“My item came in scratched and haven’t gotten a reply back to my email”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi there, Thank you for reaching out and sharing your experience. We sincerely apologize for the condition in which your item arrived and for the lack of communication regarding your email. This is not the level of service we aim to provide. We are committed to resolving your issue as quickly as possible. Please reach out to our fantastic customer service team at 1300 854 185 to assist with following this up. Best regards!

Posted 2 months ago

“Seaflo faulty within one month. 5 days now awaiting a response for a warranty claim. Advised by staff I would be denied my rights as a consumer to a refund, against regulation from ACCC”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“After a 3week old purchase not working filled in required form on line twice still no response. Contacted via phone twice then was expected to know what was wrong with equipment without being qualified to know & supply photos After all this 4 weeks later finally a replacement being sent. This whole experience was prolonged way to much .”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Allan, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustrations you've faced with your recent purchase and the delay in getting the necessary support. We appreciate your patience during this process and will work to ensure a smoother experience for all our customers in the future. Best regards!

Posted 2 months ago

“Waited 3weeks to have to chase up what's happening and to find out there is no stock and could not tell me when it would be coming. So take your money and you can wait attitude with management as he said words of offence and hung up than blocked me from calling to cancel, so I did it thru paypal. Not impressed with customer service at the high end. No communication Brought 1 from ebay got in 2 days awesome 👌🏿”

Helpful Report

Posted 2 months ago

“I live on the Gold Coast. Outback equipment are based in Brisbane 1 hour away. Ordered item 27 December. Arrived 28 January. No excuses for xmas period as I had many items from Sydney and Melbourne arrive within 5 days over the same period. Was waiting for the item before starting a major australia trip. What a total shambles and waste of my time and money.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Ian, Thank you for your feedback. We're truly sorry to hear about the delays you've experienced with your order. We strive to deliver our products promptly, and it's disappointing to know we fell short in your case. Your comments about communication are invaluable as we work to improve our customer service and logistics. We appreciate your patience and hope to serve you better in the future. Best regards!

Posted 2 months ago

“Wouldn't recommend going through these guys, shipping takes a long time and one of our items got "lost" worth $2000...did get up getting a refund but all in all just not what you want. Also didn't get refunded on shipping which came to a hefty $400...overall just go somewhat else”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and we’re truly sorry to hear about your experience with our shipping and the lost item. We understand how disappointing it is to wait for an order, especially when it involves a significant investment. Your concerns regarding the shipping refund are also noted, and we appreciate you bringing this to our attention, please reach out to our customer servie team directly on service@outbackequipment.com.au to assist with this further. Best regards!

Posted 2 months ago

“Haven’t received the goods and they aren’t helpful in finding them. Finally got through to the manager who explained the situation a bit better”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Michael, Thank you for your feedback. We genuinely apologize for the trouble you've had with your order and understand how frustrating it is not to receive your items on time. We're glad to hear that you were eventually able to speak with the manager, and we’ll make sure to address your concerns further to improve our communication and assistance moving forward. If there's anything else we can do to help, please don’t hesitate to reach out. Best regards!

Posted 2 months ago

“I ordered a cover for my boat, the site never said it was out of stock. Got no updates from out back equipment after a week tried calling 8 times and sent 4 emails, with no reply, drove from the Sunshine Coast to the warehouse in Acia ridge to be told it wasn’t in stock. Explained I just drove 3hr round trip which could have all been avoided if they answered my phone calls or emails. Won’t be ordering from outback equipment again.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Jason, Thank you for sharing your experience. We're truly sorry to hear about the lack of communication regarding your order and the inconvenience caused by your trip to our warehouse. We understand how frustrating it can be when expectations are not met, and your feedback highlights areas where we can improve. We do try to get to all calls as quickly as we can but understand that sometimes during busy periods we do miss some so we do apologise for this. We’re committed to providing better service and will take your comments into account. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. Best regards!

Posted 2 months ago

“31 day delivery time little to no correspondence from your company at all, could not contact the courier at all it was quite a bad experience overall.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Gregg, Thank you for your feedback. We're sorry to hear about the delays and lack of communication you experienced with your order. Your experience is important to us, and we understand how frustrating it can be not to have the information you need during the delivery process. We’re continually working to improve our services and will take your feedback into account. If you have any further questions or concerns, please feel free to contact our customer service team at service@outbackequipment.com.au Best regards!

Posted 2 months ago

“I will Avoid Outback Equipment in future. I received remarkably slow delivery, no communication of why there was unforeseen delays. It seems they sold me equipment they didn’t have in stock to sell? Poor communication when I queried the delay and a really disappointing experience trying to contact them for an explanation. Phone system was basically useless and a very unproductive computerised menu system ensured I was disappointed before I even managed to not get through to a person. When I finally got a call back days later, the staff were quite removed from engagement and it seems to me that low pay for the workers has attracted low quality effort from an over worked crew. Please don’t contact me again.”

Helpful Report

Posted 2 months ago

“I couldn't get the shower to be able to regulate the heat , it stay always on the hottest side and when I turn if down the temperature did not move .”

Helpful Report

Posted 2 months ago

Hi Terry, Thank you for your feedback regarding the shower temperature issue. We're sorry to hear that you were unable to regulate the heat as expected. This sounds frustrating, and we understand how important it is for your equipment to perform properly. We can see that you have reached out to our customer service team regarding this issue and have been directed to submit a warranty claim, if you have any further questions please don't hesitate to reach out again. Best regards!

Posted 2 months ago

“Terrible experience, I ordered a pair of water tanks on 8th December, leaving plenty of time for delivery and install into caravan before Christmas, allowing plenty of time for Christmas crazy period regarding postage/shipping, etc. I thought they were in transit, when I got email on 16th of December to let me know they had just been shipped to me. I emailed Outback Euipment office straight away to ask that they make sure they go on that day (the 16th), as obviously they had sold them to me when they were out of stock, never letting me know, and now they're already late. They said ok, they would make sure, but then didn't get on the truck until the next day (17th Dec). After waiting, waiting, waiting, they arrived on January the 9th, after I had to open a case with courier company. Pretty poor experience overall. Good prices, but don't rely on getting anything within reasonable timeframe.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Ben, Thank you for sharing your experience with us. We sincerely apologize for the delays you faced with your water tanks and for not receiving timely updates on your order status. We understand how important it is to receive your items on time, especially during the busy holiday season. If there's anything else you'd like to discuss or if you need further assistance, please don't hesitate to reach out to our customer service team. Best regards!

Posted 2 months ago

“Purchased 2 adjustable tables for a Xmas present and they arrived damaged. After many phone calls unattended get through and finally did, and 2 emails completed with invoice and pictures of damage and and completed return refund forms and a response said 3 to 5 business days( not including public holidays) I still have had no response So not happy Jan”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Outback Equipment is rated 4.2 based on 6,036 reviews