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Outback Equipment Reviews

4.2 Rating 5,876 Reviews

80 %

of reviewers recommend Outback Equipment

Company Reviews

Product Reviews

4.2

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 5th February 2025

Outback Equipment 5 star review on 31st January 2025

477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed 2 weeks after order to find out how my order was going, was told it had been shipped 3 days later got an email to say had just been shipped took over 3 weeks to receive order wasn't impressed”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delays you encountered with your order and the confusion regarding the shipping notifications. Your feedback is important to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please feel free to contact our customer service team. Best regards!

Posted 3 weeks ago

“Ok tonbe totally honest with you i.m very disappointed with the service you provided. I believe if you dont have the product in stock you should let the buyer know this before the transaction is complete. As the wait for the product is unnecessary when other stored have it on the shelves. Even when it is finally shipped from your store onto a courier they seem to take up to 3 days in the same city. Very poor customer service . Regards Bas”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Bas, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear about your experience with our service and the delays you encountered. We recognize how frustrating it is not to be informed of stock issues before completing an order and for the extended shipping times. Your feedback is crucial in helping us enhance our customer experience. If you have any additional concerns or require assistance, please do not hesitate to reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Bought lights off your website, that you didnt actually have in stock, took weeks to post them then Couriers Please took 2 weeks to deliver. Don't sell stuff you don't have in stock! First & Last time buying anything here!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for taking the time to share your concerns. We're truly sorry that you encountered issues with your order and shipping delays. We understand how frustrating it can be to wait longer than expected for your items and for the courier service to add to that delay. Your feedback is invaluable, and we’re continuously working to improve our processes. If you have any further concerns, please reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Very happy and helpful”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Peter, Thanks for the great review! We're thrilled that you found our team helpful. If you have any questions or need further assistance, don’t hesitate to reach out. Cheers!

Posted 3 weeks ago

“Product as described. Kept informed of progress and delivery.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that the product met your expectations and that you appreciated the updates regarding your order. If you need anything else, feel free to reach out. Cheers!

Posted 3 weeks ago

“GREAT SERVICE AND ADVICE”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and advice. Your satisfaction is our priority, so if you have any questions or need further assistance, we're here to help. Cheers!

Posted 3 weeks ago

“pumps are sufficent. 6 ordered, come in very large box with no packing to prevent damage during freight, pumps were not in boxes themselves.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear about the packaging issues you faced with your pumps. It’s important for us to ensure that our products arrive in good condition, and we regret that this did not happen for you. Your feedback is valuable as we strive to improve our shipping practices. If you have any further concerns or need assistance, please reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Purchased 2 adjustable tables for a Xmas present and they arrived damaged. After many phone calls unattended get through and finally did, and 2 emails completed with invoice and pictures of damage and and completed return refund forms and a response said 3 to 5 business days( not including public holidays) I still have had no response So not happy Jan”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

“Not a great experience, purchased an esky that came in a flat box and when popped out looked like it had fallen off the back of a truck. Left it open for 2 weeks and tried to add things in to push it out but remained damaged. Return process took 4 weeks to resolve and was only allowed a credit. I had purchased another esky in the mean time from this same provider as it was a Christmas gift and I was still not able to get a refund. Very disappointing, won’t be purchasing from this site again. I have emailed numerous times but they have just stopped returning my emails. I would have loved to just keep the first purchase but couldn’t give it as a gift in the state it was in.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Kim, Thank you for your feedback, though we're truly sorry to learn about your disappointing experience. It’s unacceptable for you to receive a damaged item, and we understand how frustrating that must be. We want to assure you that your concerns are important to us, and we regret that you felt neglected in your attempts to reach out. If you would like to discuss this further or explore potential resolutions, please don’t hesitate to contact our customer service team. Best regards!

Posted 3 weeks ago

“I bought a Red Arc DC/DC 1220D charger. The price was very good and the delivery was prompt. Overall a good experience.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Glenn, Thank you for the excellent 5-star review! We're glad to hear that you found our pricing and delivery to your satisfaction. If you need any further assistance, just let us know. Cheers!

Posted 3 weeks ago

“I bought online and they didn't post after 2 weeks.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

“We purchased a Companion evaporative cooler for our RV from Outback Equipment and wish we hadn’t. The cooler is ok- as long as it isn’t very hot. Kind of defeats the purpose doesn’t it? We need a cooler that cools when the temperature is 30 or more. Even in our compact, well insulated Sprinter van the cooler was unable to knock the temperature down even one degree! That’s not a typo - not even one degree. I sent Outback Equipment an email voicing my complaint more than two weeks ago and haven’t had a response. Not happy. Not with the cooler and not with Outback Equipment. We’d like a refund!”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Michael, Thank you for your feedback regarding the Companion evaporative cooler. We're truly sorry to hear that it hasn’t met your expectations, especially in warmer conditions, and we understand the frustration that comes with that. Your experience is important to us, and we sincerely apologise for the lack of response to your email. We aim to provide timely support, and it looks like we let you down this time. Please reach out to our customer service team so we can assist you further. Best regards!

Posted 3 weeks ago

“Good service. Price was OK. You met the due date for delivery. Only issue I have is the counter service takes a long time - way too long. Regards, Garry Torrens”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Garry, Thank you for your 5-star review! We're glad to hear you had a good experience with our service and delivery. We appreciate your feedback about the counter service if there's anything else we can assist you with, please let us know. Cheers!

Posted 3 weeks ago

“Please never use aramax as a delivery service. I have never had a good experience with them, I know they are cheap for you guys, but just let me pay more for postage and use AusPost. Thanks for you prompt dispatch though. 👍🏾”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi there, Thank you for your feedback and the 5-star rating! We appreciate your input on the delivery service, and we're always looking for ways to improve. If there's anything else we can do for you, please let us know. Cheers!

Posted 3 weeks ago

“It took 3 weeks for my original order to arrive, I ordered 8th Dec so to be expected with the Christmas rush. The item I ordered was the incorrect size. It arrived 6pm on Christmas eve, so quite a few days before I could speak to anyone. I emailed with my issue including photos and only recoeved the generic acknowledgement reply. I finally phoned them and spoke with someone who was helpful and emailed me a return slip. They could not ship the correct item until the original one arrived back to them, which took over a week despite me posting it the day I got the return slip email. They then email and say they don't have the correct size in stock and they would have to source it from their supplier. I am still waiting 6 weeks later for my item .”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Karen, Thank you for sharing your feedback with us. We're really sorry to hear about the issues you encountered with your order, especially given the timing around Christmas. It’s clear we did not meet your expectations, and we truly apologize for the inconvenience. We appreciate your patience throughout this process. If there's anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Good service”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Russell, Thank you for the fantastic 5-star review! If there's anything else we can assist you with, don't hesitate to reach out. Cheers!

Posted 3 weeks ago

“Saucepans are good so far no issues... 3.5 stars 🌟 Screw in pegs that's another story 🙄 😒”

Helpful Report

Posted 4 weeks ago

Hi Moz, Thanks for sharing your thoughts! We’re glad to hear that you’re satisfied with the saucepans. Sorry to hear the screw-in pegs didn’t meet your expectations. Your feedback is really valuable so please don't hesitate to reach out to our team with any further questions or concerns. Cheers!

Posted 3 weeks ago

“I bought a mount for starlink mini. It arrived quickly and works brilliantly. Rock solid and I'm able to remove the device easily. There was a bonus cap for the lead to use when its removed. I'm a very happy camper.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Colin, Thank you for the amazing 5-star review! We're thrilled to hear that your mount for the Starlink mini is working brilliantly and that you found it easy to use. We appreciate your feedback and wish you many happy camping adventures ahead! If you need anything else, just let us know. Cheers!

Posted 3 weeks ago

“Very good and nice”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for the wonderful 5-star review! If you need anything else, feel free to reach out anytime. Cheers!

Posted 4 weeks ago

“I was very disappointed ordered and paid for a product on 11th December for a Xmas present. Received item on 15th January.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Fiona, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delay with your order and the disappointment it caused. Timely delivery is essential to us, and it's clear we fell short in your case. If you have any further concerns, please contact our customer service team, and we’ll do our best to assist you. Best regards!

Posted 4 weeks ago

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Outback Equipment is rated 4.2 based on 5,876 reviews