Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,664 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 24th November 2024

452

Anonymous

Anonymous // 01/01/2019

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“Great service and bundles to save me money”

Helpful Report

Posted 1 month ago

Hi Tracy, Thank you for the kind words! We’re thrilled to hear that you appreciate our service and the money-saving bundles we offer. We’re always here to help you find exactly what you need at the best value. Looking forward to serving you again soon! Cheers!

Posted 1 month ago

“The product came promptly exactly as advertised. Very satisfied.”

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Posted 1 month ago

Hi Michael, Thank you for your awesome review! We're thrilled to hear that your product arrived promptly and as advertised. Your satisfaction is our top priority, and we appreciate your support. Looking forward to serving you again!

Posted 1 month ago

“It needs to come with all the fittings together with a pump. Ended being up being a very expensive way to carry 40 litres. Wouldn’t do it again.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Charles, We’re sorry to hear about your experience with the product. It’s evident that it didn’t meet your expectations, and we understand how disappointing that can be. Your feedback is invaluable to us as we continuously work to enhance our offerings. If you wish to share more details or discuss further, please don't hesitate to reach out to our customer service team. Thank you for letting us know.

Posted 1 month ago

“Great service, great prices and prompt delivery. Recently my ARK 750 jockey wheel was damages by a tow truck company whilst my camper trailer was being loaded on a truck - my tow vehicle broke down. I rang Outback equipment to confirm if they had stock and an approx delivery window. The team were supper helpful and dispatch the item immediately on receipt of my order. Fantasic supplier who I would highly recommend.”

Helpful Report

Posted 1 month ago

Hi Bruce, Thank you for your fantastic review! We're so pleased to hear that you had a great experience with our service and that our team was able to assist you promptly. Your recommendation means the world to us, and we're here for you whenever you need us in the future! Cheers!

Posted 1 month ago

“Very happy with the service and product. Would recommend.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for your wonderful review! We're delighted to hear that you're happy with both our service and product. Your recommendation is greatly appreciated, and we can't wait to assist you again in the future! Cheers!

Posted 1 month ago

“Product SKU:520ARRMB should not be labelled as auto combination lamps, rather a combination lamp. It's very sneaky. Similar sites advertise the same, however have also advertise per set on the same page as to avoid confusion. I purchased my second combination lamp from other such site for $20 cheaper than yours and only waited 3 days for delivery rather than 2 weeks. I wish I had known of the other site earlier, I could've saved $120 and 11 days.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Benjamin, Thank you for your feedback regarding the product description. We understand how important clarity is when making a purchase, and we appreciate you bringing this to our attention. We’re continuously working on improving our listings to avoid any confusion for our customers. We're also sorry to hear about the delay in delivery and that you found a better price elsewhere. If you have any further concerns, please feel free to reach out to us. Thanks for your input!

Posted 1 month ago

“Very pleased with their easy to navigate online store. Items always arrive in good time, well packed and notifications are excellent.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Matthew, Thank you for your fantastic review! We're so glad to hear that you find our online store easy to navigate and that our delivery process meets your expectations. Your feedback means a lot to us. We look forward to serving you again in the future!

Posted 1 month ago

“All good thanks”

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(Coopers Plains, 4108) - Posted 1 month ago

“After receiving my part for my wife’s car and finding out it wouldn’t fit because of holes didn’t line up and couldn’t anchor it properly to the car and I took photos for customer service which informed me that they wouldn’t return it and it’s my cost to post it back for a refund, which after a few heated emails finally agreed, and full refund was made.”

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(Coopers Plains, 4108) - Posted 1 month ago

“1 of the tanks ripped open when filling the 3 of them”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Louis, We’re really sorry to hear about the issue you experienced with the tank. That’s definitely not the quality we strive for. Your feedback is important to us, and we’re constantly working to improve our products. Please don't hesitate to contact our customer service team to submit a warranty claim on this product. Thank you for bringing this to our attention.

Posted 1 month ago

“Good service . Goods arrived on time and are of the quality I expected . Will keep on buying from Outback Equipment with these criteria achieved .”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Rick, Thank you for your great review! We're thrilled to hear that our service met your expectations and that your goods arrived on time and in quality. Your continued support means a lot to us, and we look forward to serving you again soon!

Posted 1 month ago

“Excellent price comparison and fast delivery. Highly recommend. JE.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Jared, Thank you so much for your review! We're thrilled that you found our price comparison helpful and appreciated our fast delivery. Your recommendation means a lot to us, and we look forward to helping you with your future equipment needs. Have a great day!

Posted 1 month ago

“I ordered my Buck Wild chair after I'd seen one at a music festival. It was sooo light & the guy just carried it on his head! It arrived within a week. It's easy to put together & pack up into its small carry bag too. I'm a full time traveller so need something non bulky and lightweight. This chair is so comfortable. I'm expecting it to last me many years. Awesome product!!”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Monica, Thank you so much for the amazing review! We're thrilled to hear that you love your Buck Wild chair. We truly appreciate your support and can’t wait to hear about all the great moments you'll have with it.

Posted 1 month ago

“Very happy with our purchase, it fit perfectly, thanks for the help as well”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Julie, Thank you for the amazing review! We're so pleased to hear that your purchase fit perfectly and that our team was able to assist you. Your satisfaction is our priority, and we look forward to helping you again soon. Enjoy your new gear!

Posted 1 month ago

“Great service and quality products”

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(Coopers Plains, 4108) - Posted 1 month ago

Hi Tabea, Thank you for the amazing review! We're so pleased to hear that you enjoyed our service and quality products. Your satisfaction is our top priority, and we look forward to serving you again soon. Happy exploring!

Posted 1 month ago

“Outback equipment took 3 weeks to ship my order and then only after 2 email requesting an update as to where my order was.This is the last time I will use them as I had a similar experience previously.”

Helpful Report

Posted 1 month ago

Hi Steve, We truly apologize for the delay and the inconvenience caused in receiving your order. We understand how frustrating it can be not to have timely updates, and we appreciate your feedback. We are always working to improve our processes and ensure a better experience in the future. If you'd like to discuss this further, please feel free to reach out to our customer service team. Thank you for your understanding.

Posted 1 month ago

“great products great price thanks”

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(Coopers Plains, 4108) - Posted 1 month ago

Hi Gary, Thank you for the fantastic review! We're thrilled to hear that you love our products and find great value in our prices. Your support means a lot to us, and we can't wait to serve you again in the future. Happy shopping!

Posted 1 month ago

“Package arrived in good condition and time, I haven't assembled and attached it yet, waiting for a free weekend.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for your wonderful review! We're glad to hear your package arrived safely and on time. Whenever you find that free weekend, we hope you enjoy assembling and using your new gear! We're always here if you need any assistance. Happy adventures!

Posted 1 month ago

“Staff were friendly but sold me the wrong equipment for fitting an awning to my van. This was despte the man actually looking at the van! Not easy to change things as i live over 250klm away. Friend collected correct part, no refund for worng parts only a credit note offerred. Won't be back so ther's $75 wasted.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Lynda, We sincerely apologize for the mix-up with your equipment and understand how frustrating this must be for you. While we can't change the past, we appreciate your feedback and are always looking to improve our service. If you’d like to discuss this further, please consider reaching out to our customer service team. Thank you for your understanding.

Posted 1 month ago

“Great value and very responsive service, needed a water tank quickly for an upcoming trip and they delivered!”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Peter, Thank you for your wonderful review! We're delighted to hear you found great value in our products and that our team was able to assist you quickly. Your support is greatly appreciated, and we’re here for any future equipment needs you may have!

Posted 1 month ago

Outback Equipment is rated 4.3 based on 5,664 reviews