Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,026 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service quick delivery will shop again with you”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Jennifer, Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our service and delivery. Your willingness to shop with us again means the world to us. We appreciate your support and look forward to serving you again soon! Cheers!

Posted 1 month ago

“I ordered a replacement CruiseMaster D035 Boxed Dust Cap in early January. After some weeks and no notification from Outback I called them and waited 45mins for them to answer the call. Finally 2 weeks later I got my order, it was the wrong one. No one in the dispatch department checked to see it was the right part. Finally in late February I finally got the correct order. Extremely poor service and very poor customer service”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi John, Thank you for sharing your experience with us. We sincerely apologize for the mix-up and the long wait you encountered while waiting for your item. We completely understand how frustrating this must have been for you. This does not reflect the standard we strive for at Outback Equipment. Your feedback is crucial, and we will certainly address these issues with our dispatch team to prevent this from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“Delivery is too late. I even cancelled it because it took more than 3 months. The price was cheaper than other sites.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi John, Thank you for your feedback. We're really sorry to hear about the delays with your delivery and that it led you to cancel your order. We understand how important timely delivery is to our customers, and it's disappointing to hear that we fell short in this instance. We’re constantly working to improve our processes, and your input is crucial. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We appreciate your understanding and hope to serve you better in the future. Best regards!

Posted 1 month ago

“I placed an order 15th Jan whcih I realise is likely a busy time, but when I hadn't heard anything at all, not even a picking noticed, by 22nd I reached out via email. The response came on the 24th that my order had been dispatched. Unfortunately when it arrived, a week later, it was incorrect. I had ordered a dash mat and throttle controller, but I received floor mats. As soon as I identified the error I notified Outback and they were quick to reply, apparently the throttle controller was not in stock and I would need to send photos of the item received to process the return. At this stage it was nearly three weeks after my order and the first time I was made aware of any stock issues. I re-laid this to the support person who was very kind and helpful and acknowledged my frustration, so I do appreciate that. There was some back and forth getting the return sorted and I had to send a photo of the return post receipt before my items would be sent, when I sent the photo I enquired again regarding stock and was told it should arrive soon. The following day, still not having an ETA on the controller I called to request a refund which was accepted and processed within 5 days. Overall the experience was very frustrating and the communications around the original order were effectively non-existent, however the support staff I dealt with (Dakota) was pleasant and understanding and was able to process things quickly so I would consider that part a good experience. If it had been identified that the items I was ordering could be low in stock or there might be a delay it would have greatly improved my experience.”

Helpful Report

Posted 1 month ago

Hi Peter, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the delays and the mix-up with your order. We understand how frustrating it can be when communication isn’t as clear as it should be, especially regarding stock issues. We're glad to know that Dakota was able to provide you with support and assistance throughout this time. Your feedback about improving our communication is invaluable, and we will certainly take it on board. If you ever need further assistance or have any questions, please don't hesitate to reach out. Cheers!

Posted 1 month ago

“A victorian resident here and over the last 2 years I've purchased a number of items from this company, some of them large and expensive. They have been excellent in comunicating with me and always had best item pricing. Turn around from ordering to delivery has always been very fast. I'll continue to support this company and recommend them highly.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for the fantastic 5-star review! We’re thrilled to hear that you’ve had a great experience with our communication and pricing over your purchases. It means a lot to us that you continue to support and recommend our company. We appreciate your loyalty and look forward to serving you again soon! Cheers!

Posted 1 month ago

“Excellent service no problem and quick”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Brenda, Thank you for the excellent 5-star review! We're so glad to hear that you found our service quick and without any issues. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again in the future! Cheers!

Posted 1 month ago

“On receiving a damaged product they replaced this in very quick time happy to do business with them in the future”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Philip, Thank you for the outstanding 5-star review! We’re glad to hear that we were able to quickly resolve the issue with your product. Customer satisfaction is our priority, and we appreciate your trust in us. We look forward to doing business with you again in the future! Cheers!

Posted 1 month ago

“Very bad on order info. Worst we have had. Back order no notification. 3 different dispatch dates. Differing information on order status. Instock, in store, coming from supplier. Very frustrating system for customer.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Once again, delivery times way too long”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Anthony, Thank you for reaching out and sharing your concerns. We’re sorry to hear that you’re facing delays with your delivery, and we completely understand how frustrating this can be. This is not the level of service we aim to provide to our customers. We encourage you to contact our customer service team at 1300 854 185 so we can assist you further. Your feedback is important to us, and we appreciate your patience as we work to improve our processes. Best regards!

Posted 1 month ago

“Haven't received my gear yet. It's been 3 weeks since purchase with no updates. Please advise what's happening”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Ordered 17 jan it’s now 26 feb still waiting on my delivery have made 4 phone calls now been told 4 times they will get back to me still waiting for the call not good enough your customer service is zero as far as I’m concerned”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Dean, Thank you for bringing this to our attention. We're really sorry to hear about the delay with your delivery and the lack of communication you’ve experienced. This is not the standard of service we strive for, and can understand your frustration. We can see that this has now been resolved and a replacement resent, if you have any further questions or concerns please don't hesitate to reach out Best regards!

Posted 1 month ago

“Prompt service when order placed, email advice when on its way.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi David, Thank you for the wonderful 5-star review! We're delighted to hear that you experienced prompt service and appreciated our email updates on your order. Your feedback is highly valued, and we look forward to serving you again in the future. Cheers!

Posted 1 month ago

“Item as described and fast delivery”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for your amazing 5-star review! If you need anything else in the future, don't hesitate to get in touch! Cheers!

Posted 1 month ago

“I ordered a trolling motor online - it was the best price I could find. Within a week I got a notification from the courier that the item was onboard for delivery. Unfortunately, I hadn't included a unit number with my shipping address. The courier was not able to sort that out and, through the notification link, advised me to contact their Customer Support staff. That's when the wheels fell off. It took four weeks to resolve a missing unit number but I now have the trolling motor and everything is sweet. I'm happy that Outback Equipment eventually made it happen. However, during those four weeks it was quite frustrating to only ever get "we're waiting to hear from the courier". So, the price was good, I got the item (just before I had to pull the pin) and OE made it happen. They could do better keeping their customers updated on delays, but overall it was OK. Thanks particuarly to Dakota for getting it sorted.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi M, Thank you for taking the time to share your experience! We're glad to hear that you were able to get your trolling motor and that Dakota helped resolve the issue. We sincerely apologize for the frustration caused by the delay and the lack of updates during that time. Your feedback is invaluable, and we will work on improving our communication regarding shipping updates. If you need anything else, please don't hesitate to reach out. Cheers!

Posted 1 month ago

“5 weeks and still dont have the hose reel”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Mick, Thank you for letting us know about your situation, and we sincerely apologize for the delay in receiving your hose reel. We completely understand how disappointing this must be for you. This is not the service we strive to provide to our customers. We can see that your tracking is now stating delivered, if you have any further questions or concerns please don't hesitate to reach out to our customer service team on 1300 854 185. Best regards!

Posted 1 month ago

“I am still waiting for my order made 5 weeks ago. I will be seeking a refund if not delivered shortly”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Brad, Thank you for your message and for bringing this to our attention. We sincerely apologize for the delay with your order and understand how frustrating this can be. It’s definitely not the experience we want for our customers. Please contact our customer service team at 1300 854 185, and they will be happy to assist you in resolving this matter. We appreciate your patience and understanding. Best regards!

Posted 1 month ago

“I bought some much needed towing equipment that meant our van now tows much safer and OBE's prices and range meant that we could buy it all in one place and the price was one of the best when it all came down to it. Quality products and sold by people who know what the public want and need. Will always head back to check here first and rarely disappointed!”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our towing equipment has made your van safer and that you found everything you needed at great prices. It’s our goal to provide quality products and knowledgeable service, so your feedback truly means the world to us. We can’t wait to assist you again on your next visit! Cheers!

Posted 1 month ago

“If there was a way to provide ZERO stars, I would. That is how terrible my experience was. Not only did I not receive the product I purchased, Outback Equipment refused to issue a refund or ship the item out again. Will never use this company again.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Item faulty, sent it back weeks ago, lack of follow up is terrible, do not recommend”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Happy with the items recieved and the service at Outback... all's good 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Mike, Thanks so much for the fantastic 5-star review! We're thrilled to hear you're happy with both the items you received and our service. Your satisfaction is what we strive for! If you have any questions or need assistance, don’t hesitate to reach out. Cheers!

Posted 1 month ago

Outback Equipment is rated 4.2 based on 6,026 reviews