Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,727 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 4th August 2024

Mark Weston

Outback Equipment 5 star review on 23rd July 2024

Andrew Smith

Outback Equipment 5 star review on 15th July 2024

Anonymous

Outback Equipment 5 star review on 9th July 2024

Greg Beattie

430

Anonymous

Anonymous // 01/01/2019

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“I purchased their caravan valet with dual drive wheels and a driver drill all up costing 1550$ and it moved the 2.2 tonne van about 1 inch and that is it. Don't touch these things as they only will work on smooth flat level concrete. Mine failed on bitumen with a pitch of less than half a degree.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi John, Thank you for taking the time to share your experience. We're sorry to hear that the caravan valet didn’t perform as expected on the surface you mentioned. Your thoughts will help us ensure clearer usage guidelines for our customers in the future. If there’s anything else we can assist you with, don’t hesitate to reach out. Cheers!

Posted 3 weeks ago

“Was missing a few parts from an item I bought and with one phone call outback packed up what was needed and sent to me with in a couple of days I cannot recommend them more highly and will definitely be buying more products from them”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Steve, Thank you so much for the incredible 5-star review! We're really pleased to hear that you received the parts you needed quickly. Your satisfaction is our priority, and we can't wait to assist you with your next purchase. Cheers!

Posted 3 weeks ago

“Start by taking the courtesy to spell my name properly. I've previously attempted to correct this. Why can't you get something as simple as that right?”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

“Great service Great product”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Darren, Thanks for the fantastic 5-star review! We’re delighted to hear that you’re happy with both our service and product. We look forward to seeing you again soon! Cheers!

Posted 4 weeks ago

“Customer service was excellent but not happy with the turn around of my product I had it in the mail the following day but I’m still waiting to receive it so not happy on the dispatch side Tom in customer service was very good the rest of the team let him down Thanks Robert Doherty”

Helpful Report

Posted 4 weeks ago

Hi Robert, Thank you for your feedback and for recognizing Tom's excellent service! We're sorry to hear about the delay in receiving your product. We strive to ensure timely dispatch, and we appreciate your patience. Your comments will help us improve our processes. If you have any further concerns, please feel free to reach out. Cheers!

Posted 4 weeks ago

“I ordered a battery monitor/charger, the correct model came on time and is working well. The whole transaction process went well, no issues.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Margaret, Thank you for the great 4-star review! We're really happy to hear that your order arrived on time and everything is working well. Cheers!

Posted 4 weeks ago

“Bought frying pan and pot set good quality, great price”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thanks for the fantastic 5-star review! We’re thrilled to hear that you’re enjoying the quality and value of your frying pan and pot set. Your satisfaction means the world to us, and we hope to see you back for more gear soon. Cheers!

Posted 1 month ago

“Have brought gear online aswell as visiting Acacia Ridge store & had no dramas at all Cheers”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Gavin, Thanks for the awesome 5-star review! We're so glad to hear that your experiences, both online and at our Acacia Ridge store, have been smooth sailing. Your support means a lot to us, and we can’t wait to see you again. Cheers!

Posted 1 month ago

“Prompt service, good pricing and had the product needed.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Ian, Thank you for the amazing 5-star review! We're so pleased to hear that you experienced prompt service and found the pricing and product availability to your satisfaction. Your support means a lot to us, and we can’t wait to serve you again! Cheers!

Posted 1 month ago

“Customer service has been excellent”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Barry, Thank you for the outstanding 5-star review! We're thrilled to hear that you found our customer service to be excellent. Your satisfaction is our top priority, and we look forward to assisting you again soon. Cheers!

Posted 1 month ago

“good service just bit of a delay waiting for stock”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Reg, Thank you for the great 4-star review! We're glad to hear you found our service to your satisfaction. We understand that waiting for stock can be frustrating, and we appreciate your patience. We're here to help, so don’t hesitate to reach out if you have any further questions. Cheers!

Posted 1 month ago

“very very slow called many times”

Helpful Report

Posted 1 month ago

Hi Barry, We sincerely apologize for the slow response time you've experienced. We understand how important it is to have timely communication and support. Your feedback is essential to us, and we’re working hard to improve our service. If there’s anything specific we can do to assist you right now, please let us know. Thank you for bringing this to our attention, and we hope to provide a better experience moving forward. Cheers!

Posted 1 month ago

“Great range”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fantastic 4-star review! We're delighted to hear that you appreciated our range of products. Looking forward to your next visit to Outback Equipment! Cheers!

Posted 1 month ago

“Excellent service! Will buy from Outback Equipment again.”

Helpful Report

Posted 1 month ago

Hi Kerry, Thank you for the excellent 5-star review! We're so glad to hear that you had a positive experience with our service. We can’t wait to welcome you back to Outback Equipment again in the future. Cheers!

Posted 1 month ago

“Parcels are always delivered quick and on time. Keep up the good work guys.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Martin, Thank you so much for the glowing 5-star review! Your kind words motivate us to keep up the great work! If you need anything else, just let us know. Cheers!

Posted 1 month ago

“If you want a runaround for a month over a warranty then tell me it’s got to go to a repair agency, get real! I answered all your question and follows up several times! Item lasted 2 days and failed on second trip! Should be a simple replacement not a fu#k around!! First and last time purchasing any products off your pathetic excuse for a business! Don’t worry I will tell all. It’s going to cost you more than my loss!”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi David, We’re truly sorry to hear about your frustrating experience with our warranty process. We understand that dealing with repairs can be a hassle, especially when you've already invested time and energy into resolving the issue. Your feedback is very important to us, and we’re committed to improving our processes. Thanks for bringing this to our attention, and we hope to mend this situation for you. Cheers!

Posted 1 month ago

“very happy with the service,staff were more then happy to answer all my boring questions,but made the online purchase alot easier..would buy through these guys again”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Simon, Thank you for the incredible 5-star review! We're thrilled to hear that our team was able to assist you with your questions and make your online purchase smoother. Your satisfaction is our top priority, and we look forward to serving you again in the future. Cheers!

Posted 1 month ago

“Ordered cruise master dot 45 locking pin recieved locking pin dot 35.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“My DO35 coupling arrived within a few days wit no issues. Outback equipment was the cheapest price.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Luke, Thank you for the fantastic 5-star review! We're delighted to hear your DO35 coupling arrived promptly and that you found our prices unbeatable. Your support is greatly appreciated! If you have any questions or need assistance in the future, don’t hesitate to reach out. Cheers!

Posted 1 month ago

“The system principle is good. But it doesn’t get rid of all the smell, additive is required. It’s very expensive for what it is.”

Helpful Report

Posted 1 month ago

Outback Equipment is rated 4.3 based on 5,727 reviews