Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went your store ordered and paid for the item , told it will be delivered in 5 days as it is in stock , turned up two and a half weeks later During this time I got all the excuses but never got to speak to the person sending the “ we are looking into it “ emails I thought it was poor customer service to level the blame at a third party supplier, when the item was “ in stock””

Helpful Report

Posted 1 year ago

“Funny you should ask me to review my recent experience with OE three days after I contacted your after sales service team (on line) about delivering the wrong product. I have not had a reply. Can't answer the rest of the questions as nothing has happened.”

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Posted 1 year ago

“We ordered an item and were happy with the service when ordering. It was the company who were delivering the item that gave us all the grief by not delivering the item for around two weeks which is absolutely disgraceful and disappointing from Brisbane to Gold Coast. We rang outback equipment and were told you would email the freight company (couldn't contact them by phone!!!!) and that this request would be treated as urgent. We had to ring back a couple of times before we eventually got Hayden (supervisor)at outback equipment to actually track down our parcel. Hayden was helpful but feel that your delivery service Couriers Please needs to be addressed.”

Helpful Report

Posted 1 year ago

“The threaded outlets on the 43litre tanks had defective threads. It is not possible to have a fitting that doesn’t leak when the tanks are filled. The tanks are moulded in 2 halves, and the join bisects the outlet. The thread on each outlet is uneven, and creates a path for water leakage. This is unsatisfactory and poor design.”

Helpful Report

Posted 1 year ago

“I drove to your store at Acacia Ridge to purchase the Mean Mother tyre repair kit. I was told you had none in stock but you have a person who makes trips a couple of times a week to collect orders. I was assured that I would be able to collect my purchase this week. I phoned earlier this week to check on my order only to be told it would not be in stock until 27 December. I explained the conversation I had with your sales person in store so they advised that they would check. They phoned back and advised that the run was not happening and that the product was not coming in to the store until late January. I cancelled my order and got a refund. You are still advertising this product on your web page with no mention it is not available until the end of next month. Really pathetic customer service.I doubt I will ever use your store again in the future. Totally dissatisfied.”

Helpful Report

Posted 1 year ago

“Ordered anode rods for suburban HWS. Good ordering and delivery process but rods are incorrectly threaded and will only screw in a couple of threads. Attempted to return them but no joy.”

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Posted 1 year ago

“items are quality, just takes forever to get them............. worst delivery process ever........ makes you want to buy elsewhere and get your purchase within a week or two.”

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Posted 1 year ago

“Ordered two items, but only 1 arrived. I had to take a photo to prove my $5 snips didn't arrive. I bought a pair elsewhere. Apparently, after I sent an email with photo proof, another is on the way but haven't seen it yet.”

Helpful Report

Posted 1 year ago

“Will take your money for our of stock items and will not contact you to say that the items are out of stock. Actually lied to me on the phone multiple times too. Would not order from this company again.”

Helpful Report

Posted 1 year ago

“I was a bit disappointed with the result of my order. The price of the meter rate had more than doubled from the time I found that you sold what I wanted and ordered. Then there was a delay as you couldn't fill the complete order. Then the order was sent still not complete. I rang and was told you would send the item when it came in. Then I received an email saying you couldn't get that colour. I returned the email with other colour suggestions. I received another email with the available colours and an offer of a refund. I then sent an email giving the colour I would accept and also received one saying that the money would be refunded. I think someone jumped the gun, if its ok for you to make customers wait why cant you wait more than 2 days. Thanks Phil”

Helpful Report

Posted 1 year ago

“Was told my shipment was in, but wasn’t was told it was gonna be delivered within three business days and didn’t come for nearly 2 weeks”

Helpful Report

Posted 1 year ago

“After waiting for over two weeks for order I contacted outback equipment and was advised that my order would be despatched the next day being Friday , the next week still no delivery or update and when I contacted them I was told that they were still waiting for some of my order to arrive. I cancelled the part that was yet to arrive and received the other part 3 days later. Very poor communication”

Helpful Report

Posted 1 year ago

“Sorry won't buy from you again it took 3 weeks to get to me here in W.A I think just buy local”

Helpful Report

Posted 1 year ago

“Waited 1 month for my item to be shipped as someone had for got to process the order The have a Faulty throttle controller Call tech support and submitted a warranty claim on 11/10/23 had a automated email reply but have not heard anything still waiting to use my product I brought 6 weeks ago”

Helpful Report

Posted 1 year ago

“Waited 4 months for my barometer which was supposed to be a birthday present .Paid extra $20 for express post !! Not impressed . Was meant to have postage refunded but that never happened . Definitely not a happy customer.”

Helpful Report

Posted 1 year ago

“I ordered some cookware, with plenty of time for delivery, for an upcoming trip. Days before the departure date the package still hadn't arrived. I phoned the office, to be told it hadn't even been despatched, as one item was out of stock. There was no warning at the point of order that an item was out of stock. So I had to cancel the order and purchase elsewhere with express delivery. I was assured my cancellation would be processed within 24 hrs. A couple of weeks later it still hadn't come through. I called again ... it had been 'stuck' in the system. I finally received my refund, but not without chasing. Internal processes (stock control, finance) need tightening.”

Helpful Report

Posted 1 year ago

“I ordered a 150l water bladder that doesn’t hold water. No assistance was provided.”

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Posted 1 year ago

“The time from order to delivery was far too long. I had to follow up twice to get any real response.”

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Posted 1 year ago

“wasnt easy getting through to speak to people, even after leaving several messages”

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Posted 1 year ago

“Can't give any better at moment as still haven't received the parcel .Not your fault but still haven't got it.may be you need to scrutinise your delivery agent.”

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Posted 1 year ago

Outback Equipment is rated 4.2 based on 6,036 reviews