Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.23

4.2 Rating 5,876 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 5th February 2025

Jason Blowes

Outback Equipment 5 star review on 31st January 2025

John Collier

477

Anonymous

Anonymous // 01/01/2019

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“No problems with any of the process. Ordering is easy. Delivery was fast. Got exactly what I ordered. All good so far. I recommend this company 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Trevor, Thank you for your wonderful review! We’re thrilled to hear that the ordering process was easy and that you received your order quickly. Your recommendation means a lot to us! Cheers!

Posted 2 months ago

“The poly water tanks i order was exactly what i wanted and at a very good price. Delivery was very slow but i'm still very happy all up.”

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(Coopers Plains, 4108) - Posted 2 months ago

Hi Dave, Thank you for your great review! We're delighted that the poly water tanks met your expectations and were priced well. We appreciate your understanding regarding the delivery time. Your feedback is invaluable to us!

Posted 2 months ago

“Very easy to deal with and I received my goods in quick time.”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Brian, Thank you for your fantastic review! We're glad to hear that you found it easy to deal with us and that your goods arrived quickly. Your feedback is greatly appreciated! Cheers!

Posted 2 months ago

“Very helpful.”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Trevor, Thank you for your positive review! Your satisfaction is important to us and we appreciate your support! Cheers!

Posted 2 months ago

“From ordering online to pickup is very slow. 3 days before order was ready. Order was picked up not delivered”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Jeffrey, Thank you for your review! We appreciate your feedback regarding the online ordering and pickup process. We understand that waiting for your order can be frustrating, and we're continuously working to improve our efficiency. Cheers!

Posted 2 months ago

“The product that I paid for on 1/10/24 was clearly advertised as free shipping yet I was billed for shipping. I have previously brought this to your attention, I have not heard back from your company, hoping to hear back soon.”

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(Coopers Plains, 4108) - Posted 3 months ago

“Good price and quick delivery”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Maurie, Thank you for your fantastic review! We're thrilled to hear that you found our prices competitive and our delivery speed to your satisfaction. Your support means a lot to us! Cheers!

Posted 3 months ago

“Good value”

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Posted 3 months ago

“Easy to order and plenty of stock very happy with the equipment iv purchased Thank you”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Maree, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that you're happy with your new equipment. Your support means so much to us! Cheers!

Posted 3 months ago

“Quality of product was acceptable. Price was very good. The cable was too short to go around the battery. Now the cable sits on top of the fuse box. Not ideal.ñ Flexible type cable expected, stiff one received. The lug on the cable provided didn't fit the isolator connection bolt. I had to make the hole bigger to fit. The isolator mounting slotted hole was slightly too small for standard (I think M8) bolt holes that come with Japanese cars in the engine bay.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Malaka, Thank you for your feedback! We're pleased to hear you found the quality and pricing acceptable. We understand that the cable length and fitting issues were not ideal, and we appreciate you bringing this to our attention. Your comments help us improve our products, and we will certainly take them into consideration. If there's anything else we can assist you with, please let us know! Cheers!

Posted 3 months ago

“STILL WAITING FOR YOU TO SUPPLY SANDFLAGS ORDERED MONTHS AGO AND PAID FOR BY THE WAY”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Dan, We’re really sorry to hear that you’re still waiting for your sandflags order to arrive. Please reach out to our customer service team so we can assist you further. Thank you for your patience, and we appreciate you bringing this to our attention.

Posted 3 months ago

“Good Product, good price, slow delivery.”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for taking the time to leave a review! We're glad to hear you found our product and pricing satisfactory. We appreciate your understanding regarding the delivery time, and we're always working to improve our shipping process. Your feedback is valuable to us! Cheers!

Posted 3 months ago

“I followed the instructions for picking up an online order by going in to the shop, and then I was referred to the collection area where there was one other couple waiting. We sat there for over half an hour and were not even acknowledged. Another customer came over and was served immediately. When we questioned it, we were told there were no orders for the 2 of us. Both of us were served by the same young gentleman in the shop. ... This is constructive criticism and a suggestion maybe review your procedures for this process.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Phil, Thank you for your constructive feedback regarding your recent experience with our online order pickup process. We sincerely apologize for the wait and any confusion regarding your order. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thanks for bringing this to our attention!

Posted 3 months ago

“good company to deal with, had a slow /lost articles as they use Courier Please. recived a full refund no problems”

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Posted 3 months ago

Hi Steven, Thank you for your review! We're glad to hear that you had a good experience with our customer service and received a full refund without any issues. Your feedback is appreciated, and we hope to serve you even better in the future. Cheers!

Posted 3 months ago

“Quick delivery”

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Posted 3 months ago

Hi Rodney, Thank you for your positive feedback! We're thrilled to hear that you were pleased with the quick delivery. Your satisfaction means a lot to us! Cheers!

Posted 3 months ago

“Perfect size exactly what I wanted thank you very much”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Bryce, Thank you so much for the fantastic review! We're thrilled to hear that this product is perfect for your needs. Your satisfaction means a lot to us. Cheers!

Posted 3 months ago

“Awesome service - ordered Monday morning and received our order Thursday- we live west of Toowoomba! Great products that met our expectations. Competitive pricing.”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Reg, Thank you so much for your fantastic review! We're thrilled to hear you experienced awesome service and that our products met your expectations. Your support means a lot to us. Cheers!

Posted 3 months ago

“Very good communication, the item I had purchased while appearing available was out of stock. Outback Equipment were quick to contact me to advise of the adjusted delivery times, which was fantastic.”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Pete, Thank you for taking the time to share your experience! We’re thrilled to hear that our communication met your expectations, and we appreciate you understanding the adjustments. Your support means a lot to us! Cheers!

Posted 3 months ago

“Very happy & arrived on time”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Carolyn, Thank you for your wonderful review! We're delighted to hear that you’re very happy and that your order arrived on time. Cheers!

Posted 3 months ago

“I ordered the black sullage hose and I'm very happy with it. Easy to use and pack away.”

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(Coopers Plains, 4108) - Posted 3 months ago

Hi Lisa, Thanks for the great feedback! We’re so happy to hear that you’re enjoying your black sullage hose. Your satisfaction is our priority, and we appreciate your support. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 5,876 reviews