Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pumps are sufficent. 6 ordered, come in very large box with no packing to prevent damage during freight, pumps were not in boxes themselves.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear about the packaging issues you faced with your pumps. It’s important for us to ensure that our products arrive in good condition, and we regret that this did not happen for you. Your feedback is valuable as we strive to improve our shipping practices. If you have any further concerns or need assistance, please reach out to our customer service team. Best regards!

Posted 3 months ago

“Purchased 2 adjustable tables for a Xmas present and they arrived damaged. After many phone calls unattended get through and finally did, and 2 emails completed with invoice and pictures of damage and and completed return refund forms and a response said 3 to 5 business days( not including public holidays) I still have had no response So not happy Jan”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Not a great experience, purchased an esky that came in a flat box and when popped out looked like it had fallen off the back of a truck. Left it open for 2 weeks and tried to add things in to push it out but remained damaged. Return process took 4 weeks to resolve and was only allowed a credit. I had purchased another esky in the mean time from this same provider as it was a Christmas gift and I was still not able to get a refund. Very disappointing, won’t be purchasing from this site again. I have emailed numerous times but they have just stopped returning my emails. I would have loved to just keep the first purchase but couldn’t give it as a gift in the state it was in.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Kim, Thank you for your feedback, though we're truly sorry to learn about your disappointing experience. It’s unacceptable for you to receive a damaged item, and we understand how frustrating that must be. We want to assure you that your concerns are important to us, and we regret that you felt neglected in your attempts to reach out. If you would like to discuss this further or explore potential resolutions, please don’t hesitate to contact our customer service team. Best regards!

Posted 3 months ago

“I bought a Red Arc DC/DC 1220D charger. The price was very good and the delivery was prompt. Overall a good experience.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Glenn, Thank you for the excellent 5-star review! We're glad to hear that you found our pricing and delivery to your satisfaction. If you need any further assistance, just let us know. Cheers!

Posted 3 months ago

“I bought online and they didn't post after 2 weeks.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“We purchased a Companion evaporative cooler for our RV from Outback Equipment and wish we hadn’t. The cooler is ok- as long as it isn’t very hot. Kind of defeats the purpose doesn’t it? We need a cooler that cools when the temperature is 30 or more. Even in our compact, well insulated Sprinter van the cooler was unable to knock the temperature down even one degree! That’s not a typo - not even one degree. I sent Outback Equipment an email voicing my complaint more than two weeks ago and haven’t had a response. Not happy. Not with the cooler and not with Outback Equipment. We’d like a refund!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Michael, Thank you for your feedback regarding the Companion evaporative cooler. We're truly sorry to hear that it hasn’t met your expectations, especially in warmer conditions, and we understand the frustration that comes with that. Your experience is important to us, and we sincerely apologise for the lack of response to your email. We aim to provide timely support, and it looks like we let you down this time. Please reach out to our customer service team so we can assist you further. Best regards!

Posted 3 months ago

“Good service. Price was OK. You met the due date for delivery. Only issue I have is the counter service takes a long time - way too long. Regards, Garry Torrens”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Garry, Thank you for your 5-star review! We're glad to hear you had a good experience with our service and delivery. We appreciate your feedback about the counter service if there's anything else we can assist you with, please let us know. Cheers!

Posted 3 months ago

“Please never use aramax as a delivery service. I have never had a good experience with them, I know they are cheap for you guys, but just let me pay more for postage and use AusPost. Thanks for you prompt dispatch though. 👍🏾”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for your feedback and the 5-star rating! We appreciate your input on the delivery service, and we're always looking for ways to improve. If there's anything else we can do for you, please let us know. Cheers!

Posted 3 months ago

“It took 3 weeks for my original order to arrive, I ordered 8th Dec so to be expected with the Christmas rush. The item I ordered was the incorrect size. It arrived 6pm on Christmas eve, so quite a few days before I could speak to anyone. I emailed with my issue including photos and only recoeved the generic acknowledgement reply. I finally phoned them and spoke with someone who was helpful and emailed me a return slip. They could not ship the correct item until the original one arrived back to them, which took over a week despite me posting it the day I got the return slip email. They then email and say they don't have the correct size in stock and they would have to source it from their supplier. I am still waiting 6 weeks later for my item .”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Karen, Thank you for sharing your feedback with us. We're really sorry to hear about the issues you encountered with your order, especially given the timing around Christmas. It’s clear we did not meet your expectations, and we truly apologize for the inconvenience. We appreciate your patience throughout this process. If there's anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 3 months ago

“Good service”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Russell, Thank you for the fantastic 5-star review! If there's anything else we can assist you with, don't hesitate to reach out. Cheers!

Posted 3 months ago

“Saucepans are good so far no issues... 3.5 stars 🌟 Screw in pegs that's another story 🙄 😒”

Helpful Report

Posted 3 months ago

Hi Moz, Thanks for sharing your thoughts! We’re glad to hear that you’re satisfied with the saucepans. Sorry to hear the screw-in pegs didn’t meet your expectations. Your feedback is really valuable so please don't hesitate to reach out to our team with any further questions or concerns. Cheers!

Posted 3 months ago

“I bought a mount for starlink mini. It arrived quickly and works brilliantly. Rock solid and I'm able to remove the device easily. There was a bonus cap for the lead to use when its removed. I'm a very happy camper.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Colin, Thank you for the amazing 5-star review! We're thrilled to hear that your mount for the Starlink mini is working brilliantly and that you found it easy to use. We appreciate your feedback and wish you many happy camping adventures ahead! If you need anything else, just let us know. Cheers!

Posted 3 months ago

“Very good and nice”

Helpful Report

Posted 3 months ago

Hello, Thank you for the wonderful 5-star review! If you need anything else, feel free to reach out anytime. Cheers!

Posted 3 months ago

“I was very disappointed ordered and paid for a product on 11th December for a Xmas present. Received item on 15th January.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Fiona, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delay with your order and the disappointment it caused. Timely delivery is essential to us, and it's clear we fell short in your case. If you have any further concerns, please contact our customer service team, and we’ll do our best to assist you. Best regards!

Posted 3 months ago

“Items good, but delivery times were very long with only communication when l phoned them. I will purchase again but need to follow up frequently”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Maree, Thank you for your feedback! We’re glad to hear that you found the items to be good. We sincerely apologise for the long delivery times you have experienced. Your input helps us strive for better service, and we hope to make your future experiences smoother. Cheers!

Posted 3 months ago

“Really disappointed in the service from Outback equipment. After ordering an item that was listed in stock on 7/12/24. I didn't actually recieve it until 7/01/24. I was told that my order was dispatched on 11 December 2024 via Couriers Please but this wasn't the case and the supplier had only booked the pick up then I could have simply ordered it from the vendors site rather than through Outback Equipment but I foolishly understood that in stock meant in stock at the retailer but with Outback equipment they mean it is in stock at the manufacturers site. I would have expected some communication that the item was delayed or the reasons but we got nothing. The result meant I didn't get the item for Christmas and actually used it for Christmas like I intended. Based on the experience I am not sure I would use Outback Equipment again.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Package arrived very quickly. Fitted perectly. Thank you very much for prompt service.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi William, Thank you so much for the fantastic 5-star review! We're delighted to hear that your package arrived quickly and that it fitted perfectly. Your kind words about our prompt service mean a lot to us. If you need anything else in the future, just let us know. Cheers!

Posted 3 months ago

“Great products and Delivery was quick”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Paul, Thank you for your great review! We're really glad to hear that you’re happy with our products and that the delivery was quick. Your feedback is valuable to us, and we hope to see you again soon for your next order. Cheers!

Posted 3 months ago

“Products received in good time as ordered. Highly recommended seller.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Tim, Thank you for the fantastic 5-star review! We’re so glad to hear that your products arrived on time and that you’re happy with your purchase. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Incredibly late postage.Product was ok.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews