Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,719 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 3rd January 2025

Craig Warne

Outback Equipment 5 star review on 20th December 2024

MARTIN HYDE

Outback Equipment 5 star review on 18th December 2024

Anonymous

Outback Equipment 5 star review on 17th December 2024

Perry Waldron

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product that I had no problems fitting.”

Helpful Report

Posted 4 months ago

“Great service”

Helpful Report

Posted 4 months ago

Hi Noeline, Thank you for the 5-stars! Hope to see you again soon!

Posted 4 months ago

“I placed the order no trouble at all & then the first email from the delivery company arrived saying my package was on the way. Don't know what went wrong after that coz my package arrived about 10 days later. Outback Equipment side of things was fine though.”

Helpful Report

Posted 4 months ago

“My recent purchase from Outback Equipment was without fuss and the product I bought fitted perfectly into my 4x4. Happy to say that I'm likely to purchase from them again.”

Helpful Report

Posted 4 months ago

Hi Gary, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 months ago

“I ordered my item on the 25/7 and I expect it will be delivered on the 13/9. Before I ordered the item I receive contradictory advice about whether or not it was in stock and whether or not it would be delivered before I went away. Item arrived in time but was the wrong type. Went through the 3rd degree to establish the item was wrong. I did not receive an apology and was sent courier details to send it back. I tried to contact someone to negotiate buying the wrong item so that the correct one would be delivered ASAP. I went through 4 different people and was told the item was not in stock and needed to be delivered in. I purchase the wrong item to get the ball rolling. It took over a week before the stock arrived in Qld and then forwarded on to me. It felt like there was no urgency in getting the right goods to me and I say again, no apology. I wanted to contact someone in charge but there was no contact details. Not happy Jan.”

Helpful Report

Posted 4 months ago

Hi Ron, Thank you for bringing this to our attention, we’re sorry you had a bad experience. It was an uncommon instance, your feedback helps us get better. We’ll strive to do better.

Posted 4 months ago

“Items arrived as described and in the time frame advised. Communication from ordering to delivery was excellent.”

Helpful Report

Posted 4 months ago

“Item price competitive, item arrived as advised”

Helpful Report

Posted 4 months ago

“Product got folty cables but after talking to the right person (Tylah) ,she was actually very nice , and she sorted out for me. Over all lm very happy with product and her service. Thanks.”

Helpful Report

Posted 4 months ago

Hi Petr, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

Posted 4 months ago

“From WA I always use express postage a little more expensive but well worth it for air freight delivery.”

Helpful Report

Posted 4 months ago

“Ordered toilet chemicals. They arrived quickly and were a great price. Would highly reccomend.”

Helpful Report

Posted 4 months ago

“Ordered the HardKorr 4pk LED lights and they were ready for collection next day. They were a gift and we’ve been told they work excellently!”

Helpful Report

Posted 4 months ago

“Perfect as described, fast postage and delivery, excellent experience, highly recommended! AAA++”

Helpful Report

Posted 4 months ago

“Goods arrived on time and in goog condition”

Helpful Report

Posted 4 months ago

“Haven't use it the bladder yet but looks great and exactly what I wanted for extending camping trips without access to water.”

Helpful Report

Posted 4 months ago

“Service was great. Quick delivery and exactly what I wanted and great quality.”

Helpful Report

Posted 4 months ago

Hi Vince, Thank you for the 5-stars! Hope to see you again soon!

Posted 4 months ago

“I have shopped with Outback Equipment in the past and have always been impressed with the range of products available and the whole ordering process. Shipment is reliable and fast.”

Helpful Report

Posted 4 months ago

Thank you for the 5-stars! Hope to see you again soon!

Posted 4 months ago

“Perfect for our needs service was good and prompt .The bag looks great sitting on the back of our caravan spare wheel.Thank you”

Helpful Report

Posted 4 months ago

“Excellent service click and collect”

Helpful Report

Posted 4 months ago

“If you write something bad it doesn't go through. So I had the most amazing experience of being delivered the wrong UHF radios and having to pay blokes who didn't know where they were or what they were doing. For 2 weeks. Because that's how long it takes to send a wrong item back and get a replacement if you live 85km from town. Great job guys!”

Helpful Report

Posted 4 months ago

Hi Chris, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 4 months ago

“The caravan stone gaurd is starting to rust after a couple of months.”

Helpful Report

Posted 4 months ago

Hi, Please reach out to our customer service team so that we can assist you with getting this rectified.

Posted 4 months ago

Outback Equipment is rated 4.3 based on 5,719 reviews