Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a lot of items (thousands of $$) from Outback Equip over the last year - with generally good service and quick delivery. In the last month or so this has changed. Ordered approx $1500 worth of stuff on two orders in the last month and both went AWOL. OE customer service response has been woeful. Best they could offer was its been dispatched. One order from 21st Jan with express delivery to Tas still AWOL. OE say it was dispatched - Aust Post say it was never collected ?? Still got a lot of stuff to buy for our lap - now looking at other vendors.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi there, Thank you for sharing your experience, and we're truly sorry to hear about the challenges you've faced with your recent orders. It’s concerning to know that our usual standards of service and delivery have fallen short in your case. We understand how frustrating it can be when expectations aren’t met. Your feedback is incredibly valuable to us, and we’re committed to addressing these issues to prevent them from happening in the future. Please don’t hesitate to reach out to our customer service team so we can work together to resolve your concerns. Best regards!

Posted 1 month ago

“The cover works awesome in protecting the leather armrest from my dogs claws!! Totally recommend!! 👍🏼👍🏼”

Helpful Report

Posted 2 months ago

Hi Tyrone, Thank you so much for the incredible 5-star review! We're thrilled to hear that you are satisfied with your purchase! Your recommendation means the world to us! If you ever need anything else, just let us know. Cheers!

Posted 1 month ago

“Very happy with the products purchased and service provided.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Steve, Thank you so much for your wonderful 5-star review! We're delighted to hear that you are happy with both our products and the service you received. Your satisfaction is our priority, and we can't wait to serve you again in the future! Cheers!

Posted 1 month ago

“Cancelled order after waiting one month for arrival and no response from customer support”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Hylton, Thank you for your feedback, and we're truly sorry to hear about your experience. Waiting for an order can be frustrating, especially when communication isn't where it should be. This is not the level of service we aim to provide at Outback Equipment. Your concerns are important to us, and we would appreciate the chance to discuss this further. Please reach out to our customer service team at 1300 854 185, and we will do our best to resolve the matter. Best regards!

Posted 1 month ago

“Great buy. Will buy again”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Rick, Thanks for the fantastic 5-star review! We're thrilled to hear that you're happy with your purchase. We appreciate your support and look forward to seeing you again soon! Cheers!

Posted 1 month ago

“I am happy with the product supplied being a non stick frypan. However, there was mixup with the order and 2 items were shipped. I detected the error the following day and advised company same day to cancel the second order. What is disappointing is that the 2nd order was not cancelled and I ended up paying for shipping twice. I was requested to send back one of the items for a refund but was required to pay return shipping (making it 3 rounds of shipping fees in total). At the very least the 2 items should have been sent as one order to save on shipping. Not good customer service.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“I ordered over Christmas so it did take a while, product was good value and I was informed of the delays over the holidays. Overall good service.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Craig, Thank you for your fantastic review! We're glad to hear that you found good value in your product and appreciate your understanding regarding the holiday delays. We strive to keep our customers informed, and it’s great to know that our efforts made a positive impact on your experience. Looking forward to serving you again soon! Cheers!

Posted 1 month ago

“Recently bought the 12v ceiling fan, very powerful little unit. unfortunately very noisy also, rattles and weering engine noise, it's ok for the day but at night a bit annoying. Moves alot of air for its size.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi there, Thanks for your review! We're glad to hear that the 12v ceiling fan is keeping you cool with its powerful airflow. We appreciate your feedback about the noise and will definitely take that into consideration for future improvements. If you have any further concerns, don't hesitate to reach out. Cheers!

Posted 1 month ago

“The prduct was just what we wanted. A good price and it was a quick delivery.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Adrienne, Thank you for the wonderful 5-star review! We're thrilled to hear that our product met your expectations and that the delivery was quick. We look forward to serving you again soon. Cheers!

Posted 1 month ago

“Hey. You guys did great , however couriers please delivered late as usual. I used to use them but no more as they were always late with their promise times. kind regards. Mike.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Mike, Thanks for your feedback! We're glad to hear you were satisfied with our service, but we're sorry to learn about your experience with the courier. We understand how important timely delivery is and appreciate you bringing it to our attention. If you need assistance in the future, please let us know. Kind regards!

Posted 1 month ago

“Placed an order for 2 carbon filters for a SOG system. They were dispatched and arrived in 5 days. Great service.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi John, Thank you for the great 5-star review! We're delighted to hear that your order arrived quickly and eager to serve you again in the future. Cheers!

Posted 1 month ago

“I ordered a trolling motor mount from the website because it said it was "in stock" Cool should only be a few days to get it posted to me. I checked my order on there website a week later come up "dispatched" cool should be here soon. After 2 weeks I rang them about the order and they said oh that's on back order it should be shipped out in about 3-4 weeks. Should not be selling anything unless you have it stock. The only positive out of this is I got my money back, I'll give them 1 star for that.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“Great product, currently using my sieves.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi there, Thanks for the fantastic 5-star review! If you have any questions or need assistance, feel free to reach out. Cheers!

Posted 1 month ago

“I bought a camper trailer cover, this is the second time I have bought this item, it only lasts about 2 years before it falls apart, but it is a good price point. I intended to buy two, but a glitch and a lack of attention caused me to accidenty buy three. Outback Equipment has a policy that they don't refund errors, just provide a credit. With that attitude I won't shop there again so luckily the price point was really good and I am covered for the next 6 years.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“Works well”

Helpful Report

Posted 2 months ago

Hey there, Thank you for the fantastic 5-star review! Cheers!

Posted 1 month ago

“I would not recommend this company to anyone. Firstly they did not send what I had ordered, some other piece of rubbish. Sent emails to never received a reply rang them absolutely disgusting service. Buyer beware”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Neil, We appreciate you taking the time to share your experience, and we are genuinely sorry to hear about the issues you've encountered. It’s disappointing to learn that we didn't meet your expectations with your order and that our communication fell short. This is not the level of service we aim to provide at Outback Equipment. Your feedback is important to us, and we’d like the opportunity to address your concerns. Please don’t hesitate to reach out to our customer service team, and we will do our best to resolve this matter. Best regards!

Posted 1 month ago

“Very poor experience and will never shop with this company again”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Joel, Thank you for sharing your experience with us. We’re truly sorry to hear that you had a poor experience and we understand how disappointing this must have been for you. This is certainly not the level of service we aim for at Outback Equipment. Your feedback is valuable, and we’re committed to improving. If you’d like to discuss your experience further, please feel free to reach out to our customer service team. We’d appreciate the opportunity to make things right. Best regards!

Posted 1 month ago

“Hi sorry but the experience was not great. I placed an oredr and aftre waiting a week for a tracking number rang and found out you did not have the Mirrors ordered in stock and had no idea hwen they were coming. I asked for a refund and that took forever in coming back. You have some work to do.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Paul, Thank you for your feedback, and we truly apologize for the experience you've had. It’s disappointing to hear that your order did not meet your expectations, particularly with the stock issue and the delay with your refund. This is certainly not the level of service we strive for at Outback Equipment. We appreciate your comments, please feel free to contact our customer service team, as we would like to assist you further. Best regards!

Posted 2 months ago

“The first item was dispatched 1 day after placing order, with Aramex. You provided minimal help tracking it after 10 days . After 18 days due solely to my efforts Aramex admitted losing it. I was told to contact Outback Equipment and send copies of their emails, this was met with more delays and excuses, I stated that if the item was resent Aramex was not to be used, again you sent it with Aramex and again they admitted it was lost. So now 34 days latter I receive an email stating my payment is being refunded. I ordered the item from a Victorian company and had it here 48 hours latter. I will never use Outback Equipment or anyone who freights with Aramex again, 2 star rating is generous and based solely on the original dispatch time. Dave Griffin”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Dave, Thank you for your feedback, and we are truly sorry to hear about the issues you experienced with your order delivery. It’s disappointing to know that the delivery delays and communication fell short of your expectations. We strive to provide a seamless experience, and it’s clear we missed the mark this time. Your concerns regarding our shipping partner are noted, and we appreciate you bringing them to our attention. We value your input and will work to improve our processes moving forward. If there is anything specific we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“Great company to deal with. We bought 2x12 volt ceiling fans which we placed in our permanent van site. Absolutely awesome Cheers John”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi John, Thanks for the awesome 5-star review! We're thrilled to hear that you love your new ceiling fans. If you ever need anything else, just reach out! Cheers!

Posted 2 months ago

Outback Equipment is rated 4.2 based on 6,036 reviews