Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,026 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Held my package for almost 2 weeks Tried to call back as the voice mail says but no one answers Finally got to answer the phone and got it sorted So unnecessary”

Helpful Report

(Coopers Plains, 4108) - Posted 6 days ago

“My experience with Outback Equipment didn't go well. Three weeks out from going on a caravan trip I placed an online order for a water tank guage anticipating that I had allowed sufficient time to receive the order and install it in the van prior to leaving. Two weeks later a cable arrived- not the guage. I contacted OE and was told that the correct part would still arrive in time to be installed before departing on the trip. It didn't. A week into the trip it arrived. I installed the guage after arriving home which was very annoying given the caravan trip was away from civilisation and would have ensured confidence in how much water we used.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Kevin, Thank you for taking the time to share your experience. We sincerely apologise for the mix-up with your order and the delay in receiving the water tank gauge. We understand how important it is to have the right equipment ready for your trip, and it’s frustrating to know that we let you down in this instance. Your feedback is valuable to us as we work to improve our services and communication going forward. If there’s anything more you’d like to discuss or if you have further questions, please feel free to reach out to our customer service team. Best regards!

Posted 1 week ago

“Nothing wrong with the product. Ordered and paid extra for Express post. Got the order confirmation, but two weeks later hadn’t heard anything more. Sent a follow-up email and then two days later they sent it replying to my email telling me it was sent, but that’s it. Nothing about why, like was waiting on supplier or apologies for the delay, sorry about the express post with lack of express dispatch. That didn’t feel like good service to me. Question below asks if delivery was on time, actually just for fun, after the dispatch delays Auspost then sent it in circles for an extra couple of days :)”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

“The equipment was good, but disappointed when I ordered it and unbeknownst to me, and not until I queried after two weeks of nothing, that it was a back order item (I his was not communicated at time of ordering). It took 3 1/2 weeks before my product arrived. Would not order from there again based on this first experience.”

Helpful Report

Posted 3 weeks ago

Hi Simon, Thank you for your review. We sincerely apologise for the delay and any confusion regarding your order status. It’s disappointing to hear that you weren’t informed about the backorder, and we understand how frustrating that can be. Your feedback is important to us as we work to enhance our communication and overall service. If you have any questions or if there's anything we can do to assist you, please feel free to contact our customer service team on 1300 854 185. Best regards!

Posted 1 week ago

“Very long shipping time.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Delivery is too late. I even cancelled it because it took more than 3 months. The price was cheaper than other sites.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi John, Thank you for your feedback. We're really sorry to hear about the delays with your delivery and that it led you to cancel your order. We understand how important timely delivery is to our customers, and it's disappointing to hear that we fell short in this instance. We’re constantly working to improve our processes, and your input is crucial. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We appreciate your understanding and hope to serve you better in the future. Best regards!

Posted 1 month ago

“Very bad on order info. Worst we have had. Back order no notification. 3 different dispatch dates. Differing information on order status. Instock, in store, coming from supplier. Very frustrating system for customer.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Haven't received my gear yet. It's been 3 weeks since purchase with no updates. Please advise what's happening”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Great range of products but despatch times are unacceptable.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Anthony, Thank you for taking the time to share your thoughts with us. We’re glad to hear you appreciate our range of products, but we’re truly sorry to learn that our dispatch times didn’t meet your expectations. Your experience is important to us, and we understand how frustrating delays can be. If you have any additional comments or concerns, please don’t hesitate to reach out to our customer service team. We’d love the chance to make things right. Best regards!

Posted 1 month ago

“I have purchased a lot of items (thousands of $$) from Outback Equip over the last year - with generally good service and quick delivery. In the last month or so this has changed. Ordered approx $1500 worth of stuff on two orders in the last month and both went AWOL. OE customer service response has been woeful. Best they could offer was its been dispatched. One order from 21st Jan with express delivery to Tas still AWOL. OE say it was dispatched - Aust Post say it was never collected ?? Still got a lot of stuff to buy for our lap - now looking at other vendors.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for sharing your experience, and we're truly sorry to hear about the challenges you've faced with your recent orders. It’s concerning to know that our usual standards of service and delivery have fallen short in your case. We understand how frustrating it can be when expectations aren’t met. Your feedback is incredibly valuable to us, and we’re committed to addressing these issues to prevent them from happening in the future. Please don’t hesitate to reach out to our customer service team so we can work together to resolve your concerns. Best regards!

Posted 1 month ago

“Hi sorry but the experience was not great. I placed an oredr and aftre waiting a week for a tracking number rang and found out you did not have the Mirrors ordered in stock and had no idea hwen they were coming. I asked for a refund and that took forever in coming back. You have some work to do.”

Helpful Report