Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,081 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the website was easy to look on. I did an online chat and they were real helpful. I received a call an hour before delivery.”

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Posted 5 years ago

“The experience was great, I was told it was two day shipping and the casket came in a day early. We even had an issue with the address after shipping that was my fault and they handled it with no problem. I highly recommend this service, during one of the worst times of my life they really came through for my family.”

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Posted 5 years ago

“The weirdest thing I ever did was order a Casket Online, however it was also one of the smartest And surprisingly easiest things I’ve done on line! Being able to look through and make such an emotional decision in privacy without the pressure of being in a mortuary was a relief. Customer service was also a positive experience as I made slight error on the address and they called to verify it. Then the casket arrived as promised and in excellent condition. I highly recommend Overnight caskets.”

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Posted 5 years ago

“Great customer service. The item was delivered overnight and their customer service reached out to keep us posted about what we had ordered.”

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Posted 5 years ago

“Great customer service, I saved half the price. We were very pleased with the craftsmanship and quality of this beautiful casket. Thank you so much for all of your help!”

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Posted 5 years ago

“I thank each and every one of you that played any role of sending such a beautiful casket for my brother funeral, you deliver as said and it is and was very beautiful, I have referred your company to A lot of families and friends AGAIN I TRULY THANK YOU SO MUCH”

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Posted 5 years ago

“We had a very positive experience with Overnight Caskets, despite the sadness and difficulty of the moment. Ordering was simple and user friendly, delivery projection was on point, with phone calls and online tracking making it easy to determine arrival time at funeral home, since we had to be there to sign/inspect unpacking. The crating/packaging was incredible - even the funeral home employees commented on that and the quality of the casket. It was exactly what we ordered and wanted. I highly recommend, AND we saved at least $1,000 over funeral home prices.”

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Posted 5 years ago

“The company delivered same day to avoid upcoming bad weather. Great service! The product looked better than the picture on website.”

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Posted 5 years ago

“So incredibly fast with delivery. Customer service is also top notch. I was referred to overnight caskets, by someone who was happy with their service and now I would do the same.”

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Posted 5 years ago

“The only problem we had was out of their control, the actual truck driver. The quality and appearance was great. The particular casket that we ordered did not have handles on the end. If you need them make sure you order one that way.”

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Posted 5 years ago

“Delivered the casket on time with no delivery issues. There were a few smudges on the outside of the casket from the packaging and movement during shipping, but nothing that ruined the appearance.”

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Posted 5 years ago

“When my mom told me she'd heard that buying a casket online was all the rage now at the senior centers, I was appalled. But after seeing the price difference between the caskets at funeral homes and the ones online, after reading reviews upon reviews, and understanding the market and how funeral homes have the front line advantage, I decided if we could find a viable option, we would buy a casket for my father online. I liked the reviews of Overnight Caskets I had read on TrustPilot and that they had a BBB rating. My family and I had a couple of weeks to plan the funeral, so we perused the website and found a casket that met all of our expectations. However, my father passed on a Friday night, so we weren't able to place the order for the casket until Saturday afternoon. Though it's called Overnight Caskets, they are closed on weekends. So my order didn't begin processing until Monday at noon (they are located on the west coast, I'm on the east coast). That's when they called me to notify me that the free shipping I was under the impression I was eligible for was only applicable if I had chosen a casket specifically under their East Coast section of the site, which I'd never seen. If I wanted the casket I'd purchased, I had to pay an additional $300 for shipping to fly it on an overnight flight. I didn't like the East Coast selection after then checking it out, so I had no real choice but to pay the shipping. At the end of the day, I was still saving at least 2-3x the amount of a funeral home casket. The casket arrived at the end of the day on Tuesday, just shy of the end of the funeral home's acceptance window, but it made it. We viewed it before they prepared it, and it seemed very well made, very sturdy, and just as it looked in the photos. I am not familiar with other caskets, but I did notice that the metal embellishments connecting the handles were only painted metallic, I believe they may have been plastic (based on tapping it). The casket lid was appropriately heavy, so the structure itself did not seem to be made of plastic. The interior was not the most luxurious fabric, but like a thick, scratchy felt/fleece. Nevertheless, the pillow and cushioning seemed comfortable and firm. It was a difficult time for us, as it is bound to be for anyone shopping in this market. We were fortunate enough to be able to mentally and physically prepare for the funeral arrangements, but I don't know how feasible choosing a casket online would have been if we were rushed and flustered and mid-grieving. This company seems like a small, but fairly well-oiled machine and I like that they seem to be diversifying this overly traditional market. With hopes that it won't be at anytime in the near future, I would highly consider purchasing from them again.”

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Posted 5 years ago

“I received a call informing me that the casket ordered was found to have a dent and I was immediately given an opportunity to select another with no additional cost and the newly selected casket was still delivered the very next day. Excellent service.”

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Posted 5 years ago

“The casket arrived the next day , it was Beautiful. Thank you .”

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Posted 5 years ago

“Excellent customer service. Casket was outstanding!! My Mother looked like a Queen in it! I have been telling everyone about Overnight Caskets! NEVER BUY FROM FUNERAL HOME AGAIN!!”

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Posted 6 years ago

“Brilliant company with awesome customer service. Extremely helpful and everything. Was delivered in time and perfect condition. The casket we chose for my mother was just perfect. What a great experience. Highly recommend to anyone needing a casket for a reasonable price.”

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Posted 6 years ago

“From ordering online to arrival at the funeral home was 3 business days as advertised. Arrived without a scratch, and the $1,550 Lincoln Mahogany casket we chose was nicer than the comparable casket at the funeral home for $6,000. Would recommend Overnight Caskets to anyone without hesitation.”

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Posted 6 years ago

“Thankfully we've never had to buy a casket before. We were nervous and weren't sure what to expect. Customer service was terrific. The casket was beautiful and in perfect shape. Everyone commented on how beautiful it was. It looked very elegant and expensive. It was a fraction of the cost of what we would've paid in the funeral home.”

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Posted 6 years ago

“The staff was so very helpful and my order arrived promptly. After looking closely at the casket, we realized the handles on the chosen item appear to be the same ones they use on copper caskets. Very high quality and beautiful work. Definitely would recommend this company.”

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Posted 6 years ago

“Once we learned of our option to purchase a casket on our own we gave this company a call (on the recommendation of our funeral director). I am super impressed. Everyone I spoke with could answer all my questions, anticipate our questions and everything happened the way they said it would. Delivery was amazingly quick and on time.I was informed when it was shipped and another call to tell me it was delivered. The product (casket) was as described.”

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Posted 6 years ago

Overnight Caskets is rated 4.9 based on 1,081 reviews