Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

Visit Website

Write Your review

Tell us how Overnight Caskets made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The casket was received on time, perfect condition. Prices are a bit high.”

Helpful Report

Posted 5 years ago

“I originally was going to order from Overnight through Amazon but then there would be a delay by several days so I went direct to site. It all went smooth and they kept in contact through whole process. The only set back is we paid extra to have the casket sent overnight but it actually took 2 days. When I inquired I was told that the cut off time to get next day was 1:00pm. But it was not listed anywhere on the site that I saw for a 1pm cut off. That cost an additional $150. Otherwise it would be 5 stars.”

Helpful Report

Posted 5 years ago

“I couldn't find the caskets for $599.00. You confirmed delivery where Forest Lawn wouldn't.”

Helpful Report

Posted 5 years ago

“Great service overall. The casket was delivered fast, in about 36 hours after ordering. The agent was very helpful in making sure I got the right kind of casket for shipment (needs a proper seal). And the price was great. The only complication was concerning the size. On the website the size of the casket I chose is listed at 81 x 28 inches. On the invoice that came with the casket it indicated 86 x 32 inches. Finally, using a tape measure, the funeral home measured the casket at 83 x 28 inches. The confusion around the size caused some anxiety as to whether the casket could fit in the plot.”

Helpful Report

Posted 5 years ago

“I did not know that you can get tracking numbers and what time the casket would be delivered until the funeral home called and said the casket was not here. You need to let customers know of that option.”

Helpful Report

Posted 5 years ago

“Overall I had a great experience during a difficult time of the loss of my mother. I would have rated a 5 star if not for the fact that I think it is very difficult to use the "FREE OVERNIGHT SHIPPING" that is advertised on Overnight Caskets website. There was 4 different caskets that I would have been satisfied in purchasing and none of them were currently available in their east or south east warehouses. Therefore I had to agree to pay $150 to have flown in from west coast and pickup myself at airport freight location.”

Helpful Report

Posted 5 years ago

“Small scratch on casket. We paid for upgraded shipping and Casket actually arrive a day ahead of time.”

Helpful Report

Posted 5 years ago

“Small scratch on casket. We paid for upgraded shipping and Casket actually arrive a day ahead of time.”

Helpful Report

Posted 5 years ago

“The casket was beautiful and arrived even a day earlier than expected. My only concern is that their system of updating the status of shipping is way off. The day it was supposed to be delivered I checked the status and it still said, "Awaiting Shipping." I about had a heart attack. When I contacted the company directly they were able to inform me it had been delivered the day before and it had. But they need to update their notification system to prevent panic during a very stressful time.”

Helpful Report

Posted 5 years ago

“The casket was nice but the wording inside the casket Psalms 23 was not clear enough and readable. Try to make the wording more clear so that it can be read clearly.”

Helpful Report

Posted 6 years ago

“The casket was beautiful. It shipped over night and they called an hour before to let us know they were coming. It was a great experience. My only comment could be the picture showed it as a little darker. But other than the color being a little off. It was perfect.”

Helpful Report

Posted 6 years ago

“Delivered the casket on time with no delivery issues. There were a few smudges on the outside of the casket from the packaging and movement during shipping, but nothing that ruined the appearance.”

Helpful Report

Posted 6 years ago

“When my mom told me she'd heard that buying a casket online was all the rage now at the senior centers, I was appalled. But after seeing the price difference between the caskets at funeral homes and the ones online, after reading reviews upon reviews, and understanding the market and how funeral homes have the front line advantage, I decided if we could find a viable option, we would buy a casket for my father online. I liked the reviews of Overnight Caskets I had read on TrustPilot and that they had a BBB rating. My family and I had a couple of weeks to plan the funeral, so we perused the website and found a casket that met all of our expectations. However, my father passed on a Friday night, so we weren't able to place the order for the casket until Saturday afternoon. Though it's called Overnight Caskets, they are closed on weekends. So my order didn't begin processing until Monday at noon (they are located on the west coast, I'm on the east coast). That's when they called me to notify me that the free shipping I was under the impression I was eligible for was only applicable if I had chosen a casket specifically under their East Coast section of the site, which I'd never seen. If I wanted the casket I'd purchased, I had to pay an additional $300 for shipping to fly it on an overnight flight. I didn't like the East Coast selection after then checking it out, so I had no real choice but to pay the shipping. At the end of the day, I was still saving at least 2-3x the amount of a funeral home casket. The casket arrived at the end of the day on Tuesday, just shy of the end of the funeral home's acceptance window, but it made it. We viewed it before they prepared it, and it seemed very well made, very sturdy, and just as it looked in the photos. I am not familiar with other caskets, but I did notice that the metal embellishments connecting the handles were only painted metallic, I believe they may have been plastic (based on tapping it). The casket lid was appropriately heavy, so the structure itself did not seem to be made of plastic. The interior was not the most luxurious fabric, but like a thick, scratchy felt/fleece. Nevertheless, the pillow and cushioning seemed comfortable and firm. It was a difficult time for us, as it is bound to be for anyone shopping in this market. We were fortunate enough to be able to mentally and physically prepare for the funeral arrangements, but I don't know how feasible choosing a casket online would have been if we were rushed and flustered and mid-grieving. This company seems like a small, but fairly well-oiled machine and I like that they seem to be diversifying this overly traditional market. With hopes that it won't be at anytime in the near future, I would highly consider purchasing from them again.”

Helpful Report

Posted 6 years ago

“While the holidays got in the way of delivery and I had to cancel the order, their selection was awesome and when I had to cancel, they called to say it wouldn’t make it and then immediately refunded my money so that I could get a local replacement as needed. Excellent customer service, will definitely use them again if I need them.”

Helpful Report

Posted 6 years ago

“Sent different color casket than what was ordered”

Helpful Report

Posted 6 years ago

“Overnight Caskets has a good selection of wood caskets. Although there was a brief hiccup with the delivery time and date, it was all sorted out in the end. An exceptional savings on what I would have gotten from the funeral home.”

Helpful Report

Posted 6 years ago

“Was very happy with the casket, tracking was hard to come by and I had to call back to get more detailed info when it then turned out it was already delivered - need better tracking info !!”

Helpful Report

Posted 6 years ago

“Was not able to create an account to check status of shipment so I wasnt able to get my tracking # or view why my order status changed but over all once casket was received it was a beautiful casket and pricing was great. Free overnight service was a huge help and made that part of my father's burial stress free for my already distraught mom.”

Helpful Report

Posted 6 years ago

“The service was great and everything with the delivery went well.”

Helpful Report

Posted 6 years ago

“Casket was beautiful. Exactly what we expected. Pricing saved us 50% from the funeral home floor. Shipping did have a hiccup getting to the funeral home after the window we were given. Otherwise an easy experience.”

Helpful Report

Posted 6 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews