Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,081 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

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“delivered on time and very good quality”

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Posted 7 years ago

“Really happy with my purchase. I was able to bury my mommy in a casket that is my favorite color and save money. Thank you very much!”

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Posted 7 years ago

“The greatest company, ordered online, they called to confirm, casket delivered the next day. Perfect.... highly recommend!”

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Posted 7 years ago

“Delivered as scheduled. Quality, beautiful product at an affordable price. Helpful staff. Order with confidence.”

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Posted 7 years ago

“The casket pictured on the website (primrose white shade with silver rose finish) was not what we received. The casket pictured has gold hardware and gold handlebars. Instead it arrived with silver hardware and dark wood handlebars. Color of casket was also not as white as pictured. When I asked them to overnight us the correct casket we ordered, we were told it was their last one and they didn't have another one in stock (yet the casket is still available on their website and able to be purchased). They also told us we missed the cutoff to overnight another one to meet our funeral deadline. So obviously we were disappointed that the casket we had to use was not the casket in the picture.”

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Posted 7 years ago

“Overall the experience was good and I would recommend the vendor. But, there were a few small annoyances. Communication directly from the vendor could be improved. I had to call them twice (maybe 3 times) to check the status of my order. It was impossible to track my shipment online via a tracking number, which is a bit ridiculous these days. The casket arrived several hours late. Again, I received no proactive notification from the vendor and had to call and ask and the shipper still missed the new quoted time but they did meet the date. During a time like that there is enough to deal with without having to worry about the product arriving on time. It created unnecessary stress as a funeral obviously cannot happen without the casket. The casket was slightly damaged (dented) on the bottom panel. It was minor and I did not notice it at first, but it was definitely damaged. This is the disadvantage or ordering online because there is no time to correct something like that. There is no way for me to know if it was damaged during shipping or the funeral home causing the damage, which leads to my next point. I asked the vendor to notify me when the shipper was close so that I could be there to examine the shipment. However, I never received a call. In fact, this survey is the first time that I have received any questions regarding my order or my satisfaction. A better company would have followed up way before now. When I placed the order there was little empathy about the situation. It was simply a "give me the facts and we will ship" attitude. The vendor can use a lot of help regarding customer relations during a very difficult time.”

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Posted 7 years ago

“Everything arrived on time and in great condition. The actual color between the casket and the picture of it on line was just slightly off. It is advertised as antique white but it looked like it had a bit of a green undertone. It is still great and does not detract from anything. It is just an observation.”

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Posted 7 years ago

“prompt service”

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Posted 7 years ago

“Need to make clear that the funeral home will be responsible for packaging (cardboard and Styrofoam) I though this was included as removal of packaging. We had to find a truck and dumpster because the funeral home would not dispose of it.”

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Posted 7 years ago

“The first time we saw the casket was a few hours before the first viewing of my mom. There was a big noticeable white scratch on the front right side of the casket. There were also some marks at the right side which we think are marks where the parts were glued together. They were noticeable because they were light colored showing up on a dark colored casket. Because we could not do anything about it anymore, then we just used the flowers to hide these scratches, which was not ideal. In short, we were disappointed with the quality and look of the casket and we just could not do anything about it So we felt bad. If you want, i can show or send you pictures of the casket showing the scratches. One good thing to say, the casket was delivered quickly which was helpful. Thanks for that.”

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Posted 7 years ago

“Both persons that I spoke with helped tremendously and resolved all my issues even when the situation and destination changed after ordering. It arrived and was exactly as my wife had wanted for her service. Thank you again for the hard and diligent work.”

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Posted 7 years ago

“The casket was absolutely beautiful and came quickly. Thank you so much for your prompt delivery.”

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Posted 7 years ago

“I placed the order Friday. The wake was Thursday, Monday I get a call saying I need to pay an extra $200 for delivery because their casket was in California (during purtchase Midwest delivery was free). I would of cancelled but was afraid to.”

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Posted 7 years ago

“Beautiful casket and fast delivery !”

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Posted 7 years ago

“In the end, we were happy with our purchase. First shipment arrived damaged, and luckily a replacement shipment (day later) arrived without damage. Company was responsive to correct the problem. Would have been great had the first shipment arrived without issues.”

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Posted 7 years ago

“During a very trying time, Jeremy at Overnight Caskets made things work out for us in such a graceful and caring way. He went the extra mile, above and beyond, and is an exceptional person to work with. Thanks you Jeremy, and thank you Overnight Caskets!”

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Posted 7 years ago

“The casket was beautiful and arrived the next day in plenty of time for the services. I only gave 4 stars instead of 5 only because they did not have the casket that was my first choice. However, the one chosen was excellent.”

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Posted 7 years ago

“Shopping for a casket online was a little wierd but these guys made it easy and our family save hundreds.”

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Posted 7 years ago

“The casket arrived on time and was beautiful. No reason to purchase from the funeral home for double or triple the money-these caskets are perfect.”

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Posted 7 years ago

“I am grateful for this company. We have utilized them twice in a year's time. They are timely, considerate and fix any issues immediately. I am constantly informing others of the services and quality of the product. I hope they continue providing exemplary service and quality products. No one wants to be mislead or feel used during grieving and Overnight Caskets does not do this.”

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Posted 7 years ago

Overnight Caskets is rated 4.9 based on 1,081 reviews