Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a very easy process to purchase the casket and several payment options were available. I had to call for a shipping update as it was still preparing for shipment a few days after purchasing it. Later that day I had a tracking number and the casket was safely delivered overnight.”

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Posted 8 months ago

“Beautiful casket was delivered with three obvious crosswise scratches across the top of it - funeral home tried their best to hide them but it looked pretty poor. Casket was otherwise beautiful, delivered on time, and at a great price. Overnight Caskets promptly issued a credit with their apologies for the damage. Good to know they stand behind their product. If I had to go through this process again I would certainly give them another try.”

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Posted 8 months ago

“Family extremely satisfied with the casket given the materials and price difference from what was being offered by the funeral home.”

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Posted 9 months ago

“Everything was great from overnight caskets. Couldn’t ask for better; however trucker didn’t call in advance which I had asked them to do three times”

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Posted 1 year ago

“Great job with over-the-phone customer service and ordering. The product came a day later than anticipated but still within the time window we needed for it to arrive. The one thing I'd ask is that we could track delivery without calling to find out. Overall, great experience.”

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Posted 1 year ago

“I ordered Saturday 6/17 knowing that the order wouldn’t be placed until Monday 6/19. I needed next day delivery which would be Tuesday there was a delay and I didn’t get the casket until Wednesday which was the day of the viewing. I was able to track it along the way which was a relief. They refunded me my overnight shipping fee without me asking that put the icing on the cake. The world is different now especially after COVID give yourself a couple extra days delays are out of the hands of overnight caskets.”

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Posted 1 year ago

“So my experience with Overnight Caskets was almost perfect. Makayla was great. The price was great and you even price matched a competitor. I received 7 e-mails from Overnight Caskets. Thanks for your order. Thanks for registering. Here is your receipt. Here is a copy of your conversation. Your order has been updated to shipped and 2 e-mails asking me to "Rate my Experience". Well the one e-mail, and the most important was the one I never received. YOUR ORDER HAS BEEN DELIVERED. If I had a tracking number it would have saved me 5 days of unnecessary stress. You do not offer a tracking number. You need to provide a tracking number. Food for thought.”

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Posted 1 year ago

“The original casket was out of stock. However, OC let me know right away and provided me with comparable alternatives. The final casket was high quality and delivered timely, as promised. Also total cost including shipping was only $1,700. Funeral home wanted $7,500 for the same casket. I highly recommend Overnight Caskets. If the original casket was in stock, I would have given 5 stars.”

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Posted 1 year ago

“Overnight caskets delivered as promised. They were very professional and helpful. However, the quality was not as good as advertised. The casket was 18 gauge but sounded more like 20 gauge when you tapped on it. Otherwise it looked beautiful just hope it withstands time.”

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Posted 2 years ago

“Everything was lovely. I suggest a little streamlining of the ordering process, forcing you to select your region for the order. My first two choices were not available at your Newark depot and it did not flag this.”

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Posted 2 years ago

“Already wrote a review”

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Posted 2 years ago

“Delivered on time and casket was what was advertised. My only criticism was that there was no confirmation sent that the casket was delivered, so I had to call and wait on hold for confirmation.”

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Posted 2 years ago

“Original order had wrong picture so color was not correct. After ordering it, I saw some comments In reviews that had a picture that showed correct color. Lucky it hadn’t shipped yet so I was able to change my order to one that was the correct darker blue. The people on the phone were helpful and delivery was well done and on time.”

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Posted 2 years ago

“The order process was quick and user friendly and the prices were very competitive. The only correction I suggest is that the delivery process be faster. Other than that, I highly recommend Overnight Caskets.”

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Posted 2 years ago

“The quality of the casket was even better in person.”

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Posted 2 years ago

“The customer service experience was great being able to talk to someone concerning the matter was reassuring and most definitely helpful. Something that a lot of companies are missing. Everything was on time, I would recommend this company in time of need. Sincerely thank you.”

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Posted 2 years ago

“Purchased online to save a little cash. Product was nice, as described! Only negative is I had to pay $300 for shipping which almost zeroed out the savings I was getting from the online purchase. Also, they don’t do shipping on Sunday, which is frustrating since their name is “Overnight Caskets”!”

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Posted 2 years ago

“Very good experience. Customer service reps friendly and knowledgeable. Reason for the 4 out of 5 rating was due to the fact that the casket arrived damaged. That being said, they quickly responded the issue to my satisfaction.”

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Posted 2 years ago

“The time from when the order is placed and accepted is fine. The communication from your company to the customer can improve. It will help greatly if the customer has current information about their order. I had to call the office 3 times because the status of my order was never updated from the processing phase. The status never changed from shipped. There was no tracking information given. It should have been updated as shipped-in transit-delivered. My order was placed and accepted on September 19 and the delivery was made on September 23, 2022. It’s a great comfort if a customer knows the shipping and delivery date.”

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Posted 2 years ago

“Nothing but compliments on the beautiful casket, saved a bunch of money. Had a family member that bought the identical casket a few years back from a funeral home and couldn’t believe the price difference! Thanks Overnight Caskets! One very small blemish but not even noticeable.”

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Posted 2 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews