“My Son is a vulnerable adult, with disabilities. Most companies would make a note of this.
Remarkably disorganised company.
Transition from SSE to OVO.
No show engineers
Engineer rude and aggressive manner.
Two smart cards one email with new pan number. ! Which one to use to top up.
No one to speak to!
Online chat.
Told one Pan number was valid.
I asked were they positive Yes!
Erm! No it wasn't. So still not able to top up.
Tried app, each time I typed my email.
It repeated only the first letters.
Couldn't resolve it.
Very long waiting times on telephone.
Extrenemly frustrating. Extremely upsetting, extremely, infuriating!
I have informed them that my Son has had to leave his own home to stay with me, because of not being able to resolve their ongoing agonising bad management.
Most unhappy customer”
“I was migrated from sse to ovo,I left sse in credit and final bill all paid.my first opening statement with ovo they had added £629 on my account for no reason,I was told after ringing them it was a billing data error from sse, total rubbish.Then in the next month I was told my balance in debit was £2,700 then the next month it is now £2,200.they are changing me over £2,100 for one month of gas usage in September this year,when my average consumption is around £40.It has been investigated on two case investigation's with them and never a final outcome and know information sent to me.As other people have said they need to be investigated not only with ofgem as they already have, and they still continue with same practice.I have been laughed at by customer service for making a complaint,had phone put down on me when I asked a question they can't answer, complaints not recorded or passed on.”
“Worst company to deal with by far. I purchased a house where the previous occupant was with Ovo. I had a bill for £14 to cover period 15-29 Sep. I called them to remove the energy charge and advised them that the meter did not move as house was not occupied, they now sent a bill for £309, with a completely fictional final reading. They call everyday and chase payment, I’ve raise a compliant and this does not stop them, they have not investigated my complaint. Stay away from this company at all cost!!”
“This company needs to get their act together before they end up with thousands of law suits against them.
Untrained very unprofessional- get a manager in there to shake everyone up. Their telecommunications skills are pathetic because they don’t know what the heck is going on with their customers. My mother passed away last March and the bill keeps coming in her name months after changing ownership.
This is totally unacceptable. I paid the electricity bill back in September and they finally cashed the cheque in early November this year. With a little over payment do you think they have returned the money- absolutely NOT.
Beware of this Company for your own sanity.”
“I'd rate lower if I could, has to be the worst customer service I've ever experienced,they actually dont have a clue! pasted around operators like an old scuddy mag, 7 untrained operators later and we'll over an hour on my mobile i found out they over charged me and I was £100 odd in credit on a pay as you go meter!! Gotta feeling im still gonna on hold 3 days later trying to figure it out”
“never have i ever experience customer service like this before, they should be ashamed of themselves, was not able to answer a single question and claimed was unable to put me through to anyone who could help me”
“I have been a customer for 2 years and brought a bill around £2600 for just 5 months. . Imagine they sent me billls for one bed room for a couple 2 persons full time working with no kids:march£320 april £360 &may &800 & June £600 & August &480. Also to mention the previous tenants didn’t pay electricity because they gave wrong reading so they could pay less and they wanted to charge us.every time you ring no one seems to take notes to put on the system for each customer not to mention waiting for around 30-40minutes to get connected and they just say would you like to raise a complaint”
“I never been a account holder bill come on my name to make a payment for something I wasn’t responsible for I called so many times try to explain just going round and round in circles wasn’t getting anywhere on the end I paid for something I never used I didn’t want to be black listed Really disappointed”
“They are absolute con artists
Tried to rip me off for £1500 when I was with them and have now invented a fake account for my elderly mother-in-law and won't respond to our complaints
Scammers - do not use them
I have never used such a despicable company before or since”
“Is OVO a legit company? Are the people who are employed at the call centre qualified/trained? I'm in despair dealing with this inept company/employees. Absolutely appalling!! I've literally lost the will to live!! 🤬😡😭”
“Absolute scam company , a Banana Republic , deliberately wildly overcharging and masking it with incomprehensible , unreadable bills , How the government is allowing this sham-scam company to operate , the mind boggles.”
“The absolute worst people to deal with! Been trying to do a FIT change of ownership for 6 months now and still pulling my hair out on a daily basis trying to explain to these xxxxxx on the other end of the phone! Absolute disgrace! I've complained god knows how many times, sent multiple rant e-mails and still nothing!! I actually don't know what to do now apart from rip out the solar panels and dump them in OVO's carpark and not even bother with the whole system but I desperately need the payments from them to help with bills! I feel completely stuck!
OVO's change of ownership process is completely flawed and very difficult to follow. If there is anything wrong with the application they just send a generic e-mail saying something is missing and they don't tell you exactly what's wrong. So you call them endlessly and they tell you it's all Ok and to ignore the generic e-mails. Then I call for updates and they tell me information is missing, so I send them everything again and again and then send complaints asking to be contacted but I hear nothing. I call back and escalate to manager but again told everything is Ok, this just repeats and repeats. I finally spoke to another manager yesterday who told me the proof of ownership was not acceptable all a long!!! How can they wait 6 months to tell me this?? This could have been sorted out in July!!! Absolutely furious!”
“I lost my meter key during weekend and had less than £3 when it happened.
I called ovo customer service they ordered me a key but it takes 3-5 days to arrive. So I wanted to get an emergency credit from OVO just in case I go off supply until I receive my new key because I have a child with special needs but they didn’t help me with that. I spoke to a lady called Precious Mkhize who gave me her email and told me to contact her when I’m less than £1 then they would arrange an emergency appointment for engineer to top up my meter. I emailed her as soon as my credit went under £1 then she emailed me back saying that I need to wait until I’m 50p in credit!! She kept changing her words, I then contacted ovo again to ask to sort this out for me they tried contacting paypoint to find me a shop who store meter key but apparently no one was answering them. So finally on Monday evening they said they gonna send me engineer since i have less than a £1, and he should within 3 hours. After 3 hours of waiting no engineer came, then I called again ovo emergency who said that they cancelled it because I need to be off supply completely in order to send me engineer!!! Like what!!? They kept dragging me and lying to me!! I’m on a priority list for a reason, my son has special needs and suffer from anxiety but they didn’t care they wanted me to wait until I lose all electricity in order to get me someone to help me?? I’m very disappointed and I seriously thinking to move to different network because this company gave me and my son stress! The issue still hasn’t been resolved.”
“TOTAL JOKE SMART METER NOT WORKING WONT COME AND FIX IT TILL 5TH FEBRUARY 2024 LEAVING DISABLED CUSTOMER WITHOUT ANY OPTIONS TO TOP UP AND COULD BE LEFT INTHE COLD .CONTACTED SEVERALS TIME THEY JUST DO NOT CARE WORST COMPANY EVER”
“I WILL NOT RECOMMEND IT TO ANYONE
bad customer service ever some of them rude
Forcing customers to stuck with them
They changed me double gor two years and my contract was fixed”
“They are over charge you I only live in 1 bed room flat and they try charge me £107! I ask them to change to pay as you go and they saying there no appointments till next few months.”
“Moved House two years ago and when i moved i kept asking for a final bill not an estimate.Several times I phoned them only to get through to call a call center abroad.
Eventually they did send me an estimated bill.I again tried to call them but go no where.They have now issued court proceedings against me.I just want to pay what i owe but they cant even do this.I have never know such a terrible company.”
“Terrible service. No gas (heating or hot water) and there is nowhere to call. The phone line and chat are closed and emergency services tell me to contact the supplier but there is no way to get through to them.”
