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OVO Energy Reviews

1.1 Rating 1,229 Reviews
3 %
of reviewers recommend OVO Energy

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OVO Energy 1 star review on 12th January 2025
Craig Richardson
OVO Energy 1 star review on 31st December 2024
Anonymous
OVO Energy 1 star review on 31st December 2024
Anonymous
OVO Energy 1 star review on 11th December 2024
Hashim Hassan
OVO Energy 1 star review on 11th December 2024
Hashim Hassan
OVO Energy 1 star review on 9th November 2024
Anonymous
OVO Energy 1 star review on 9th November 2024
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
bad customer service no one help and the price is impossible my bill over £1200 with in 4 month's it's very bad.
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Posted 2 years ago
I have submitted meter readings via phone to SSE on behalf of my elderly mother, last one being 31 March 2022. My mother received letter saying they have had no readings since 2021. Spoke to someone at OVO who said SSE have not transferred readings to them. I find this outrageous because the whole purpose of submitting readings on 31 March 2022 was to ensure correct rates were being charged when prices were increased.
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Posted 2 years ago
Your right my company is presenting a poor service - but hey I'm still making a shed load.
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Posted 2 years ago
I have been with OVO Energy since their very early days and initially found their Customer support to be excellent but sadly over the past few years it has declined to an appalling standard. Quite frankly my opinion is that their Customer Service Colleagues do not know what they are talking about and just give answers off the top of their heads. In particular in the absence of meter readings OVO Energy are unable or unwilling to disclose in detail how they calculate estimated readings and just give a very general "We use National Average" statement. For the Gas element of their bills they do not state the Calorific Value that they used to reach the KWh figure for energy consumed. The only reference to CV on the bills is a range of values and a url link to National Grid that gives a very in depth technical description on how CV is measured but doesn't give any actual values. This means that without OVO giving the CV (other suppliers such as British Gas do) it is not possible to check the accuracy of their gas billing. My observation of OVO Energy is that here is a company that has grown very quickly but does not have the skills and resources to match its growth. 10 years ago I would have awarded OVO Energy 5 Stars, but now it would be minus stars and now I am on the cusp of reporting them to the Energy Ombudsman and most likely moving to another supplier once my current fixed price contract has expired.
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Posted 2 years ago
I'm really shocked to read all these bad reviews Been with OVO for years .I haven't switched as they've always been supportive if me. When I call I'm put through almost immediately. I've only ever found them extremely helpful
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Posted 2 years ago
Worst company ever. Had our electricity bill £211.03. Posted to them last week and today had a red reminder for £222.04.. It's a quarterly bill. How can we owe another £10.00. Any suggestions for the best energy companies welcome. Will be changing ASAP
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Posted 2 years ago
Ovo Energy Collections contacted me on Wed 20/04/2022, to chase my current balance of £35.83 ? My monthly billing ends on the 27th of each month, + my a/c is up to date. Why are collections harrassing me for payment ? The collectons email stated : We recently got in touch about your £35.83 debt, which is now more than a month overdue. Since we share data with credit reference agencies, your credit rating might be affected – so it’s important we sort this together. This is complete nonsense. The collections team do not appear to know what is happening with their customer a/c s ?
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Posted 2 years ago
Had nothing but problems with OVO. Constant incorrect billing for us to deal with almost every month now they have put us on a 2 year fixed deal that we never requested, so that will be another pointless phone call to them . We have had a whole year of agro with OVO. The whole energy system is a shambles bring back state ownership and get rid of this mess that privatisation has created .
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Posted 2 years ago
If I could give less than 1 star i would. Chased this company about correcting the previous dead tenants closing figures constantly since September, spoken to so many different departments. My opening read numbers are way less than the dead persons closing figures... Still they fraudulently pursue for over a £1000 of power usage that the previous tenant doesn't owe. Absolutely disgusting and totally intentional by this company I am reporting to the governing body. DO NOT TRUST THIS COMPANY
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Posted 2 years ago
Worst company ever for customer service, treat customers with contempt wish I could switch even if it costs me more to get away. Part of SSE purchased by OVO. CeO complaints not heard or responded to. Useless
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Posted 2 years ago
No idea if I'm still with sse or ovo. My gas and Electric were merging into one payment then they didn't. I get monthly bills but when going into customer service it says do you pay as you go or quartly (neither, I pay Monthy). Smart meters installed but still get messages about sending meter readings as smart meter not working. Customer service doesn't get back to you on chat or WhatsApp. Talking to a wall.....
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Posted 2 years ago
Stay away from this shocking company they can not back themselves. Smart meter they dont read estimates that are way out, then from one to the next not a clue they promise a call back nothing stay as far away as poss.
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Posted 2 years ago
Useless! They don't send you bills from your meter reading, but they do manage to send out a ream of paperwork with incorrect numbers and random months on. Oh, apparently, 'reading' and 'estimate' are the same thing now.. although stating a bill is from a 'read' when it's an estimate, is fraudulent.
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Posted 2 years ago
Absolutely terrible… my elderly parents have been paying extremely high bills , communication from Ovo has been nonexistent… £100 for 10 days of gas usage (and this is before the price increase) Something is clearly wrong but they won’t even take the time to investigate!! Shameful
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Posted 2 years ago
Awful company, didn't turn up to install smart meter and the app never allows you to send a meter reading. Bring back sse.!!
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Posted 2 years ago
Worst customer service ever, now been on hold three times, then get disconnected
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Posted 2 years ago
Received a call from customer service yesterday, in response to my complaint email. My complaints : 1. I called your 0800 # at 18:47 today + was told that you are open from 08:00 - 20:00 Mon - Thurs, but you were in fact closed for the day ? 2. Why are you chasing me for payment for my monthly a/c ended 27/03/2022 ? It is only 8 days after month end + your email says my a/c is a month overdue ? 3. The balance of £43.87 includes £8.33 from the new month. So this is completely misleading. 4. Your website does not remember my card details. so I have to input them every time. The customer service lady had not even read my complaint email, so she asked how she could help. I told her to refer to my email. She told me the help line closes at 18:00, instead of 20:00. I asked her to change the voice message. She had not read the rest of my complaint email + failed to make any constructive suggestions or give any advice. Her performance was dismal / useless / abject.
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Posted 2 years ago
Absolutely shocking customer service. Was transferred from SSE not by choice, and with a starting bill of £96 which was estimated, we then received a letter saying our energy usage meant our payments would not cover it, we could put it up to £159 if we wanted. We then received another letter saying they were going ahead anyway and increasing the direct debit to that, even though our energy usage is actually reasonable and the original £96 would have coverered it. My husband called customer services and the lady was quite blunt, said she would compromise and make the bill £107 as long as we paid £5.00 first. I was also supposed to be added to the account as they keep not doing this depsite calling them many times to do this. Today the DD has gone out at the original £159 amount, called to check what had happened and surprise i am not on the account still! I can't even talk to a manager or make a complaint as i am not connected to the account still. Worst company ever!
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Posted 2 years ago
Transferred from SSE in January 22, was confused with how high the bill was as I had paid all my SSE bills but there was a transfer cost, which they haven’t been able to explain. Spoke to customer service last week, she told me not to pay my bill but give another meter reading next week. Today received a email chasing debt, called them, was told I must have been speaking to a trainee. The call handlers speak so fast it’s difficult to understand them. Was told if I didn’t pay in time again I would listed on Experian. They also only do Monthly billing and not quarterly as I have been for the last 20 years without any issues. If I wasn’t moving soon I would definitely look for another supplier!
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Posted 2 years ago
i have trying for months to get my bill no joy just email saying how much i owe.
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Posted 2 years ago
OVO Energy is rated 1.1 based on 1,229 reviews