“Everything that is written in these testaments are correct the levels in times that are increasingly becoming hard financially for most people out there is both inconsiderate and insensitive
APPALLING consideration for the majority of people.... incompetence seems to be an absolute standard requirement throughout
I am being billed for my dead mother who died in March this year!!!
They commented with the line
Sorry you are leaving us can you believe that.......no other words required”
“Utterly, utterly, utterly useless and incompetent company. A member of their team incorrectly told me that the new owner could give them a meter reading to close my account, this was not the case and for 4 months I have been chasing them constantly to get this money back after they over-billed me with an estimated bill. They are so bad I can't tell whether it is just incompetence or they are actively trying to swindle me. Yet again I just received an email from them saying they don't know who I am, when my email was in response to their email! When I call them (which I have done 20-30 times now) they usually put me through to the wrong department and then cut me off when trying to connect me, following a very long wait. Terrible. So sick of this. I still don't have my money.”
“I was with SSE until last March when I left to go to another provider, it took me 9 months involving the Ombudsman and my local MP to finally get them to release my meter, over 800 minutes on the phone and I was awarded in the end an apology and £120 goodwill of which they took back for a bill they conjured up. I was with EDF prior to SSE they told me I could save money changing to them it ended up costing me a lot more in more ways than just money SHOCKING COMPANY AND CUSTOMER SERVICE”
“Avoid this so called company owe me £1500 keep coming up with different excuses and technical issues in billing department who I believe to be a chimpanzee with a abacus(sorry chimpanzee for insult)been to ombudsman who found my account didn't need to be rebilled next step is solicitors and I will have my day in court,then when the CEO has paid alot of legal costs he might have to put on a extra jumper on to stay warm.”
“24 hours over a 5 day period to get to speak to someone. Can’t ever get that time back only to speak to Melanie!!! The most rude person I have ever had to deal with in what is supposed to be a helpful service. Still hasn’t resolved my problem was a total slanging match all she was interested in was more money that isn’t owed and if I wasn’t happy ring SSE as it is there problem. ( was sure I received a letter with OVO letterhead) what would I know I only pay the bill and then find the money has disappeared. Hopefully one day when fuel bills come down and there is competition with companies once again they will be begging for custom from decent customers who will have sensibly moved elsewhere.”
“We were southern electric for years and never had a issue they moved us to OVO and we pay £93 a month currently for gas and electric. We use £55 a month according to my app they want to up our payment to £140 a month. When we moved to OVO we were over £150 in credit which mysteriously vanished. When I called up they said our app and smart meters are wrong we are using over £100 a month on electric when we are out of house for 10 hours a day. Very odd very dodgy”
“The company is a but tricky in charging the non-resident landlord when they failed to get payment from the moving out tenant. The company tried to fool around and put all the cost into the landlord's final bill even they fully understand the reading of the meter should be split into different time range. What a tricky and unethnical way of doing business!”
“Very Untrustworthy company... On March 10th I was told by phone my Credit was £243.58 when I called again on 6th April credit was £104.23 no explanation to where the £139.35 had gone... Since OVO took over SSE, its been a nightmare...No answering of letters, emails. phone calls absolutely no answers I wrote and warned that I was stopping Direct Debit on 11th April still no answers!!!!!”
“Overpriced. Extremely poor customer service. I have spent two hours trying to sort my bill out, speaking to advisers who had no clue what they were doing. Surreal. The phone line keeps getting cut off. the online messaging system is non-responsive. Seriously disastrous. Stay away.”
“I have submitted meter readings via phone to SSE on behalf of my elderly mother, last one being 31 March 2022. My mother received letter saying they have had no readings since 2021. Spoke to someone at OVO who said SSE have not transferred readings to them. I find this outrageous because the whole purpose of submitting readings on 31 March 2022 was to ensure correct rates were being charged when prices were increased.”
“I have been with OVO Energy since their very early days and initially found their Customer support to be excellent but sadly over the past few years it has declined to an appalling standard. Quite frankly my opinion is that their Customer Service Colleagues do not know what they are talking about and just give answers off the top of their heads. In particular in the absence of meter readings OVO Energy are unable or unwilling to disclose in detail how they calculate estimated readings and just give a very general "We use National Average" statement. For the Gas element of their bills they do not state the Calorific Value that they used to reach the KWh figure for energy consumed. The only reference to CV on the bills is a range of values and a url link to National Grid that gives a very in depth technical description on how CV is measured but doesn't give any actual values. This means that without OVO giving the CV (other suppliers such as British Gas do) it is not possible to check the accuracy of their gas billing. My observation of OVO Energy is that here is a company that has grown very quickly but does not have the skills and resources to match its growth. 10 years ago I would have awarded OVO Energy 5 Stars, but now it would be minus stars and now I am on the cusp of reporting them to the Energy Ombudsman and most likely moving to another supplier once my current fixed price contract has expired.”
“I'm really shocked to read all these bad reviews
Been with OVO for years .I haven't switched as they've always been supportive if me. When I call I'm put through almost immediately. I've only ever found them extremely helpful”
“Worst company ever. Had our electricity bill £211.03. Posted to them last week and today had a red reminder for £222.04.. It's a quarterly bill. How can we owe another £10.00. Any suggestions for the best energy companies welcome. Will be changing ASAP”
“Ovo Energy Collections contacted me on Wed 20/04/2022, to chase my current balance of £35.83 ?
My monthly billing ends on the 27th of each month, + my a/c is up to date.
Why are collections harrassing me for payment ?
The collectons email stated :
We recently got in touch about your £35.83 debt, which is now more than a month overdue. Since we share data with credit reference agencies, your credit rating might be affected – so it’s important we sort this together.
This is complete nonsense.
The collections team do not appear to know what is happening with their customer a/c s ?”
“Had nothing but problems with OVO. Constant incorrect billing for us to deal with almost every month now they have put us on a 2 year fixed deal that we never requested, so that will be another pointless phone call to them . We have had a whole year of agro with OVO. The whole energy system is a shambles bring back state ownership and get rid of this mess that privatisation has created .”
“If I could give less than 1 star i would. Chased this company about correcting the previous dead tenants closing figures constantly since September, spoken to so many different departments. My opening read numbers are way less than the dead persons closing figures...
Still they fraudulently pursue for over a £1000 of power usage that the previous tenant doesn't owe. Absolutely disgusting and totally intentional by this company
I am reporting to the governing body.
DO NOT TRUST THIS COMPANY”
