“Worst company ever. Had our electricity bill £211.03. Posted to them last week and today had a red reminder for £222.04.. It's a quarterly bill. How can we owe another £10.00. Any suggestions for the best energy companies welcome. Will be changing ASAP”
“Ovo Energy Collections contacted me on Wed 20/04/2022, to chase my current balance of £35.83 ?
My monthly billing ends on the 27th of each month, + my a/c is up to date.
Why are collections harrassing me for payment ?
The collectons email stated :
We recently got in touch about your £35.83 debt, which is now more than a month overdue. Since we share data with credit reference agencies, your credit rating might be affected – so it’s important we sort this together.
This is complete nonsense.
The collections team do not appear to know what is happening with their customer a/c s ?”
“Had nothing but problems with OVO. Constant incorrect billing for us to deal with almost every month now they have put us on a 2 year fixed deal that we never requested, so that will be another pointless phone call to them . We have had a whole year of agro with OVO. The whole energy system is a shambles bring back state ownership and get rid of this mess that privatisation has created .”
“If I could give less than 1 star i would. Chased this company about correcting the previous dead tenants closing figures constantly since September, spoken to so many different departments. My opening read numbers are way less than the dead persons closing figures...
Still they fraudulently pursue for over a £1000 of power usage that the previous tenant doesn't owe. Absolutely disgusting and totally intentional by this company
I am reporting to the governing body.
DO NOT TRUST THIS COMPANY”
“Worst company ever for customer service, treat customers with contempt wish I could switch even if it costs me more to get away. Part of SSE purchased by OVO. CeO complaints not heard or responded to. Useless”
“No idea if I'm still with sse or ovo. My gas and Electric were merging into one payment then they didn't. I get monthly bills but when going into customer service it says do you pay as you go or quartly (neither, I pay Monthy). Smart meters installed but still get messages about sending meter readings as smart meter not working. Customer service doesn't get back to you on chat or WhatsApp. Talking to a wall.....”
“Stay away from this shocking company they can not back themselves.
Smart meter they dont read estimates that are way out, then from one to the next not a clue they promise a call back nothing stay as far away as poss.”
“Useless! They don't send you bills from your meter reading, but they do manage to send out a ream of paperwork with incorrect numbers and random months on.
Oh, apparently, 'reading' and 'estimate' are the same thing now.. although stating a bill is from a 'read' when it's an estimate, is fraudulent.”
“Absolutely terrible… my elderly parents have been paying extremely high bills , communication from Ovo has been nonexistent… £100 for 10 days of gas usage (and this is before the price increase) Something is clearly wrong but they won’t even take the time to investigate!! Shameful”
“Received a call from customer service yesterday, in response to my complaint email.
My complaints :
1. I called your 0800 # at 18:47 today + was told that you are open from 08:00 - 20:00 Mon - Thurs, but you were in fact closed for the day ?
2. Why are you chasing me for payment for my monthly a/c ended 27/03/2022 ?
It is only 8 days after month end + your email says my a/c is a month overdue ?
3. The balance of £43.87 includes £8.33 from the new month.
So this is completely misleading.
4. Your website does not remember my card details.
so I have to input them every time.
The customer service lady had not even read my complaint email, so
she asked how she could help.
I told her to refer to my email.
She told me the help line closes at 18:00, instead of 20:00.
I asked her to change the voice message.
She had not read the rest of my complaint email + failed to make any constructive suggestions or give any advice.
Her performance was dismal / useless / abject.”
“Absolutely shocking customer service. Was transferred from SSE not by choice, and with a starting bill of £96 which was estimated, we then received a letter saying our energy usage meant our payments would not cover it, we could put it up to £159 if we wanted. We then received another letter saying they were going ahead anyway and increasing the direct debit to that, even though our energy usage is actually reasonable and the original £96 would have coverered it. My husband called customer services and the lady was quite blunt, said she would compromise and make the bill £107 as long as we paid £5.00 first. I was also supposed to be added to the account as they keep not doing this depsite calling them many times to do this. Today the DD has gone out at the original £159 amount, called to check what had happened and surprise i am not on the account still! I can't even talk to a manager or make a complaint as i am not connected to the account still. Worst company ever!”
“Transferred from SSE in January 22, was confused with how high the bill was as I had paid all my SSE bills but there was a transfer cost, which they haven’t been able to explain. Spoke to customer service last week, she told me not to pay my bill but give another meter reading next week. Today received a email chasing debt, called them, was told I must have been speaking to a trainee. The call handlers speak so fast it’s difficult to understand them. Was told if I didn’t pay in
time again I would listed on Experian. They also only do Monthly billing and not quarterly as I have been for the last 20 years without any issues. If I wasn’t moving soon I would definitely look for another supplier!”
“Pity l cannot give a minus! Completely incompetent company they guess estimates so they can CHEAT customers for more money to line their own pockets they disregard smart meter readings.Stay clear of this company, cannot wait to find a better supplier”
“Was transferred from SSE end Jan 2022.
Have emailed Ovo Energy twice on their hello email address. No answer ?!
I called their 0800 # at 18:47 yesterday + was told that they are open from 08:00 - 20:00 Mon - Thurs,
but they were in fact closed for the day ?
I called their 0800 # at 16:30 today. After 7.5 mins nobody had answered.
Why are they chasing me for my monthly a/c ended 27/03/2022 when it is only 8 days after month end +
their email says my a/c is a month overdue ?!
This is complete nonsense.
Their invoice for 28/02 - 27/03/2022 was only generated yesterday.
It does not mention when you expect payment from me by ?
eg Please pay by 06/04/2022 ie within 10 days.
The balance of £43.87 includes £8.33 from the new month.
So this is completely misleading.
I was with SSE for 19 yrs 8 mths + was billed quarterly in Feb, May, Aug + Nov. No problems.
Now they insist on billing me on the 27th of each month.
Your website does not remember my card details.
so I have to input them every time.
This is quite backward.”
“I cleared my balance and received an email saying everything was sorted and a statement would follow - it never did and OVO continued to take monthly direct debits from my account. They have stolen £217 of my money and the process of getting a refund is convoluted. Having spent 3 hours in one day on hold and talking to agents I can honestly say their customer service is shockingly bad. Their online systems are terrible and I would not recommend this company to anyone.
AVOID”
“I joined OVO as my previous tenant was already with them. I informed them when I moved in (about 3 months ago) and within Jan to Feb I was billed £451 when I am the only tenant at my property and work full time. (Mind you, I had just started a 2 year fixed energy plan of £118 per month agreed and signed)
I then found out that they wrote my name wrong and my email address which meant that my bills were not being sent to me and had not access to my online account. This meant I could not see when they notified me of my direct debit increase to £184 instead of the agreed £118 a month!! When I contacted them they informed me that to own to their mistake they would offer £15 good will! Imagine! Of course I declined it.
- I was charged/billed incorrectly
- No access to my account
- Have been on hold for an hour on call
- Senior management or the team are unable to answer to sort this out.
- My account name and contact info was saved incorrectly and now I am paying for their mistakes. I was denied the opportunity to make a decision as I never got the info on an increase in bills which was due to wrong readings.
The experience I have had so far has been, to say the least, terrible and I would not wish this on anyone. I am overwhelmed as I am waiting on call to be transferred to the senior team (I have been on hold for an hour and half and counting). I have never had to face such an appalling service.
OVO you need to do better. I am speechless. Please help me and look into this urgently.”
“Just looked at meter they are charging me more than they are supposed to my kw price and standing charge try to talk to them they don’t answer emails or online chat look at my plan and what they are charging so everyone check yours I’m going to speak to someone about this”
