“Absolutely incompetent. I am getting bills that are not mine. Ovo knows I live at a different address, they know my meter has a different serial number than the one attached to the account. Yet I keep getting bills and threats because they are too stupid and *** incompetent to solve the issue. This has been going for 4 months now. Ovo is an absolute joke.”
“An absolute disgrace, they hounded my elderly mother for money she didn’t owe, threatened her with debt collectors. They called her at least once sometimes more, every single day at until she paid. She never did receive a bill relating to the payment. Shocking company, I would steer clear of them.”
“This is a firm robbers, hugely overpriced bills, at one period July 2023 i was billed £118 for one month, nine days later another bill for £172.32.
I live alone and i hardly ever use any electric. I tried to switch to another supplier but OVO blocked the switch demanding a huge exit payment which i do not owe, These are legalised gangsters. I have now had to the ombudsman service involved because of the behaviour of OVO, Do NOT deal with these poeple.....”
“To me OVO stands for Zero v Nil for its illegal OVO-billing, et al. Several times I got billed exactly the amount I just paid them, so go figure that! In exasperation I just now decided to Google 'OVO Reviews' after having a torrid time of late with this so-called energy provider, including experiencing an unlawful bounced refund cheque. Currently awaiting a replacement but already its well overdue with my expectations shot. Glad to find others having issues with them...something smells really badly there, really really 'off'. My guess is they are rapidly heading for bankruptcy. Whatever you do from hereon in, DO NOT KEEP FEEDING THESE BOTTOM FEEDERS LIKE I HAVE! The next thing now is for me to decide to switch to another provider regardless, or file with the Energy Ombudsman (https://www.ombudsman-services.org), or report fraud to the police or wait for OVO to go under then the government will assign my account once again. I'm a former SSE account so have been here before. Things seems to be going from bad to worse in the domestic UK energy biz, like watching a car crash in slow motion coming towards us customers. And it's not Russia causing this but fake British companies calling themselves electricity suppliers. !@£$%^^&*(!”
“If I could give them a 0 I would. Appalling service changing previous statements spending a life time on line chats and not getting anywhere. Never being able to speak to anyone and getting different answers online every time”
“A terrible company to deal with. Been with them 6 months. They quoted £29pm at first which admittedly I thought was way too small. Within a month this increased to £68pm which was about right as I am a small energy user. Now they want to increase my dd to £88pm so my account can be one month in credit. I do-not pay my energy bills one month in advance. Also, they offered £50 cash back when I signed up. I received one £25 payment but the second never appeared. A very dishonest company and they were more expensive than my previous supplier Shell. I have now switched.”
“PLEASE READ
I was recently sent a gas bill for £254 of ‘debt’ even though I’m on pay as you go.
I was told by the call centre this is because I had been of the ‘winter debt relief’ which has now ended.
‘Winter debt relief’ was apparently something SSE/OVO arranged to help people over the winter of 2022/2023.
I knew for a fact my gas emergency credit was clawed back when I topped up again.
I rang SSE/OVO again and demanded an explanation and breakdown of what I had actually benefitted from as my meter always recovered my emergency credit.
After 20 minutes and various departments getting involved - SSE/OVO said they have no idea where this debt has come from
They have removed the mysterious debt and topped my gas credit up with £50 as a goodwill gesture.
This is the 2nd time I have had this problem.
The first time was for £600 in 2015 - which was written off as they couldn’t figure out why or where the debt had come from
Please take the time to resit this free for all debt recovery-that is further crippling households who use pre payment.
In short - I had NOT been on their fake ‘winter debt relief’ program.
RESIST”
“Disgusting company. Wasnt paying eniugh for my monthly bills. Rang and offerd more each month.after emails threatening to install prepayment meter and debt collection rang over 6 times.finaly made agreement over phone to double mnthly payments and pat xtra towards arrears. Then tbis am gts email weve passed your account to debt agency then went on chatand was told thy dont accept payments every month only by d debit.which is a lie as i pay monthly since switching to them.so now il have a bad credit score.a prepayment meyer which will be turned up to recover arrears and also be charged nearly 200 pound for the meter.i l8ve on my own n on app it says daily mnthly usage and it a lot less thn wat ovo are asking for.n when checking mo thly bills at least half of the bill is for vat.n standard charges.i will getting legal advice about this .and as soon as ican pay what they say i owe them will be changingsuppliet”
“Nothing goes right with this company! Problems ever since i got switched to them from southern So
latest problem - I both emailed and phoned them to say i was moving out of my home and again with the moving date of 3rd july . Phoned and told them my final readings . And yet 3 weeks later i see, not a final bill but one for all of july and a note my next reading is due in august!! Seems customer service didnt note i was leaving! Well hopefully now they know i'll get a final bill . Even though that should be the end of me dealing with ovo i still have that in my new flat i am getting increasingly more threatening bills from ovo addressed to the occupier for money owed by my local council for the weeks the property was empty . last ones tthreatening debt collection that ovo say they cant stop as they are computer generated. I know they cant get me for the payment but i am old , disabled am bi-polar and this is sheltered housing and these bills both annoy and upset me And , although i've told them repeatedly its the councils bill and given them the councils details they now want me to contact the council and get them to pay their bill !! Why cant they contact the council themselves and leave me alone?”
“Where do I start, I had millie on the chat, she avoided answering my questions I asked if she could put me through to someone who can answer the questions regarding my bill I needed answering she said I will put you through... Then didn't. I kept messaging asking am is till being out though ect. She ignore me 18 times, I left the chat.
Started a new chat, got millie again. As soon as she realised it was me again she decided to not help me and ignore me again.
So I decided to phone, the lady on the didn't try and resolve my solution and kept arrogantly asking "are you planning to pay your remainder of your bill today" disgusting customer service. Please do not go with this company they do not care!”
“Hi, since sse has passed me on to ovo energy, my bill has gone up,still waiting for a smart meter to be fitted since sse, now I find that sse has not passed on any information to ovo energy about a meter and agreement plan that was agreed by sse before ovo had taking over, I'm done with geting the run around, and now changed to a new provider, sse, ovo energy lack alot of communication and staff lack when dealing with issues,”
“I wss transferred to OVO when they took over SSE's domestic business. However fortunately the transfer was only in relation to the FIT payments due from my Solar PV installation. (I obtain my supply of incoming electricity from Octopus, who I have found to be very efficient). However, I just cannot seem to get any resolution of an outstanding FIT payment covering the period 20 July 2022 to 1 December 2022 - now over a year since the start of that generation period and they just do not seem to be qwilling to pay up. It seems impossible to get any sensible help from their FIT Team, and their complaints procedure is so far proving obstructionist. Sadly, it seems they still have no intention of treating customers with respect and genuine assistance.
Surely there must be a better choice for FIT payemtns than this lot?”
“More outrageous 'service' from OVO! I had booked a replacement meter to be installed, over the telephone for 28th August: A BANK HOILIDAY, but we'll gloss over that. I then get an email saying they can't book this appointment because they need more information: I.E. is my meter wall-mounted or concealed. They didn't question what colour it was but that can be their next excuse for a mess up. I emailed 'Jonny' who emailed me to give a photo of the meter and asked for confirmation that the appointment on 28th August would be met? That was on the 13th July: STILL NO REPLY!!! I'm sure I'll get a response to this negative review in a couple of hours!!! Now I have just had a text telling me that I haven't given a meter reading for 9 months: i'VE BEEN TRYING FOR NINE MONTHS to get these utter buffoons to come and install a new meter. Totally useless company and should be closed down by the regulator. I can't possibly be the only poor soul who is having such a run around by these morons. AVOID, AVOID, AVOID!!!!!!!!!!!!!!”
“Meter is faulty cannot top up going on holiday. Meter will run out while I am away ovo will not send out engineer till £1 or less in credit cannot access meter while on holiday. So will come home to no electric and freezer defrosted”
“Alison in resolutions team is useless, infact everyone I have dealt with at OVO is. With holding £467 of my money that's in credit after 2 months and always gives some excuse to why they cant refund. They have already agreed to compensation via email (documented) but that turns out to be another OVO lie. I have now instructed my bank to not pay OVO the direct debits due until this is sorted. Alison's response on a recorded call is "I dont know" to every question I had. She refused to send me confirmation of escalating this complaint and wasted 48 minutes of my time. Small claims court to recover my money and time wasted seems like the only option. I will be invoicing OVO 4% on my monies daily. It's not just Alison, everyone at OVO does not care. I have taken it to email Stephen Fitzpatrick with the recorded calls and email traffic. If anyone needs his email address its easy to find online. I will be seeking further compensation & moving energy supplier as soon as this is rectified. Stay well clear from OVO is my best advice.”
“All I can say us that I'm glad I read the reviews. A lucky escape. Will inform my family and friends never to use OVO Energy and stick to British Gas. Everyone needs to leave thus company to go bust. They sound like they take people's money unnecessary. Very dodgy and should be reported and look into.”
“Still attempting to have a replacement 'Smart' meter installed, saga has been going on over 6 months. Current meter isn't functioning, no readings on the meter but OVO keep asking for readings! They suddenly say they can't book an engineer to call over email when they'd done it before. Rang them yesterday and got a date (28th August, WHICH IS BANK HOLIDAY MONDAY!!) Now they email and say they can't book me in for the reader to be replaced because they need to know if it's wall mounted or concealed!!! They didn't ask this when they installed the faulty meter. Just endless incompetence. Got a text within 30 minutes of my call yesterday asking me to give them a review of my experience!!!!!!!!!!!! Funnily enough I did receive a bill from today: THEY CAN MANAGE TO DO THAT WITHOUT ANY PROBLEMS!!!!!!
TRULY TERRIBLE COMPANY. AVOID, AVOID, AVOID”
