“Almost from day one, I’ve been plagued by the shabby way this company treats us pay by mail users . On the 3rd of January i posted a cheque to OVO , after a week or so I’ m told by email that I haven’t paid .I waited afew more days before going to Nationwide who informed me that my cheque had been cleared on the18th of January . Other cheques have for somereason failed to reach the PO box in Havant . Right now I’m being hounded because , again someone is not collecting the mail from the PO box. They tell me that I need help ? Which apparently involves my giving OVO access to my bank account . No chance!!!”
“Very poor service, left us without electricity or smart meter when installing a new smart meter. Was told I would be treated as priority for new appointment once electrician sorted the problem. Sorted the same day so called to rebook. Was told I couldn't rebook for the rest of the work to be carried out for 7 days and I would be contacted. No contact within that time so I called to rebook, sorted after a long call to discuss. Next day new appointment cancelled due to lack of engineers and couldn't rebook for another 8 weeks. Might or might not get the smart meter work finished at some point I suppose but will most likely move supplier if that's how they treat customers.
Update:
And it continues, another booked appointment canceled after complaining and being rebooked. OVO use a 3rd party (SMSplc) to do the smart meter installations, when the appointment is booked with OVO SMSplc just cancel it the next day. Complete waste of time.”
“Unfortunately once again we spent 2 hours on the phone trying to get a handle on SSE.
We never got an answer because instead of 1,233 pounds they have taken 3,230 pounds from the bank account.
Nobody knows, nobody answers...
And in the end they hang up on us.
Terrible suffering.
Unacceptable behavior”
“Switched over from sse on a old prepay meter. They sent a new gas card with instructions to use up credit and then insert the new one. The credit ran out but it killed the battery. So I couldn't use it.
I called ovo they said an engineer would be out in 3-4 hours so I had to take the day off work. No one turned up. I called again was on hold for 40min the person that finally answered ended up hanging up on me. I could barely her what he was saying due to the shouting and laughing in the background. I called again was assured that this time someone would come. They didn't. I've taking a day off work and I still have no gas. I have been sat here since 9am waiting for a engineer thats 11hours now.
I cant afford to take another day off this week.
This is a useless excuse for a company. AVOID.”
“Ovo are a joke, pathetic so called customer service, you get passed from pillar to post, put on hold for ages, & they still don’t bloody resolve the issue. Quick enough to harass you for payment but if they owe you money, you never get it!!! They owe me £125.00 credit which didn’t go onto my new meter!!! Disgusting service & robbing gets!!!!”
“They installed a Smart Meter. Did not explain fully how to use it????
Now they are telling me that in order to have an Instruction Manual an Engineer will call after ?? Weeks after the installation BUT they don't know when that will be so I have to wait in everyday until he comes.
IS THIS WHAT YOU CALL "Customer Service". I don't think so. Come on OVO you have a Duty of Care to your Customers!!!! Sort this out????”
“Moved from a rental property, they refused to close the account when we moved or finalise the final bill. Tried for months to make payments, failed to take dirwct debits. Failed to reply to emails. Now received a county court letter. Disgrace of a company. I will be counter suing them for my time and costs.”
“Absolutely incompetent. I am getting bills that are not mine. Ovo knows I live at a different address, they know my meter has a different serial number than the one attached to the account. Yet I keep getting bills and threats because they are too stupid and *** incompetent to solve the issue. This has been going for 4 months now. Ovo is an absolute joke.”
“An absolute disgrace, they hounded my elderly mother for money she didn’t owe, threatened her with debt collectors. They called her at least once sometimes more, every single day at until she paid. She never did receive a bill relating to the payment. Shocking company, I would steer clear of them.”
“This is a firm robbers, hugely overpriced bills, at one period July 2023 i was billed £118 for one month, nine days later another bill for £172.32.
I live alone and i hardly ever use any electric. I tried to switch to another supplier but OVO blocked the switch demanding a huge exit payment which i do not owe, These are legalised gangsters. I have now had to the ombudsman service involved because of the behaviour of OVO, Do NOT deal with these poeple.....”
“To me OVO stands for Zero v Nil for its illegal OVO-billing, et al. Several times I got billed exactly the amount I just paid them, so go figure that! In exasperation I just now decided to Google 'OVO Reviews' after having a torrid time of late with this so-called energy provider, including experiencing an unlawful bounced refund cheque. Currently awaiting a replacement but already its well overdue with my expectations shot. Glad to find others having issues with them...something smells really badly there, really really 'off'. My guess is they are rapidly heading for bankruptcy. Whatever you do from hereon in, DO NOT KEEP FEEDING THESE BOTTOM FEEDERS LIKE I HAVE! The next thing now is for me to decide to switch to another provider regardless, or file with the Energy Ombudsman (https://www.ombudsman-services.org), or report fraud to the police or wait for OVO to go under then the government will assign my account once again. I'm a former SSE account so have been here before. Things seems to be going from bad to worse in the domestic UK energy biz, like watching a car crash in slow motion coming towards us customers. And it's not Russia causing this but fake British companies calling themselves electricity suppliers. !@£$%^^&*(!”
“If I could give them a 0 I would. Appalling service changing previous statements spending a life time on line chats and not getting anywhere. Never being able to speak to anyone and getting different answers online every time”
“A terrible company to deal with. Been with them 6 months. They quoted £29pm at first which admittedly I thought was way too small. Within a month this increased to £68pm which was about right as I am a small energy user. Now they want to increase my dd to £88pm so my account can be one month in credit. I do-not pay my energy bills one month in advance. Also, they offered £50 cash back when I signed up. I received one £25 payment but the second never appeared. A very dishonest company and they were more expensive than my previous supplier Shell. I have now switched.”
“PLEASE READ
I was recently sent a gas bill for £254 of ‘debt’ even though I’m on pay as you go.
I was told by the call centre this is because I had been of the ‘winter debt relief’ which has now ended.
‘Winter debt relief’ was apparently something SSE/OVO arranged to help people over the winter of 2022/2023.
I knew for a fact my gas emergency credit was clawed back when I topped up again.
I rang SSE/OVO again and demanded an explanation and breakdown of what I had actually benefitted from as my meter always recovered my emergency credit.
After 20 minutes and various departments getting involved - SSE/OVO said they have no idea where this debt has come from
They have removed the mysterious debt and topped my gas credit up with £50 as a goodwill gesture.
This is the 2nd time I have had this problem.
The first time was for £600 in 2015 - which was written off as they couldn’t figure out why or where the debt had come from
Please take the time to resit this free for all debt recovery-that is further crippling households who use pre payment.
In short - I had NOT been on their fake ‘winter debt relief’ program.
RESIST”
“Disgusting company. Wasnt paying eniugh for my monthly bills. Rang and offerd more each month.after emails threatening to install prepayment meter and debt collection rang over 6 times.finaly made agreement over phone to double mnthly payments and pat xtra towards arrears. Then tbis am gts email weve passed your account to debt agency then went on chatand was told thy dont accept payments every month only by d debit.which is a lie as i pay monthly since switching to them.so now il have a bad credit score.a prepayment meyer which will be turned up to recover arrears and also be charged nearly 200 pound for the meter.i l8ve on my own n on app it says daily mnthly usage and it a lot less thn wat ovo are asking for.n when checking mo thly bills at least half of the bill is for vat.n standard charges.i will getting legal advice about this .and as soon as ican pay what they say i owe them will be changingsuppliet”
“Nothing goes right with this company! Problems ever since i got switched to them from southern So
latest problem - I both emailed and phoned them to say i was moving out of my home and again with the moving date of 3rd july . Phoned and told them my final readings . And yet 3 weeks later i see, not a final bill but one for all of july and a note my next reading is due in august!! Seems customer service didnt note i was leaving! Well hopefully now they know i'll get a final bill . Even though that should be the end of me dealing with ovo i still have that in my new flat i am getting increasingly more threatening bills from ovo addressed to the occupier for money owed by my local council for the weeks the property was empty . last ones tthreatening debt collection that ovo say they cant stop as they are computer generated. I know they cant get me for the payment but i am old , disabled am bi-polar and this is sheltered housing and these bills both annoy and upset me And , although i've told them repeatedly its the councils bill and given them the councils details they now want me to contact the council and get them to pay their bill !! Why cant they contact the council themselves and leave me alone?”
“Where do I start, I had millie on the chat, she avoided answering my questions I asked if she could put me through to someone who can answer the questions regarding my bill I needed answering she said I will put you through... Then didn't. I kept messaging asking am is till being out though ect. She ignore me 18 times, I left the chat.
Started a new chat, got millie again. As soon as she realised it was me again she decided to not help me and ignore me again.
So I decided to phone, the lady on the didn't try and resolve my solution and kept arrogantly asking "are you planning to pay your remainder of your bill today" disgusting customer service. Please do not go with this company they do not care!”
