“Hi . Very bad experience with OVO energy! They did change me all December last year for not been in the house and put me in debt as well! I had set up direct debit with them and they just donāt care ! I did switch the ovo energy to octopus energy on 4th of May . They toke the money on 28th of April and they toke same amount today as well! They just stilling from my account without been with them anymore. I donāt understandā¦ā¦ they keep telling me you in debts for no reason!”
“Moved over from Sse to Ovo.
Cant get through on phones
Using live chat is a waste of time, staff unhelpful, no timelines of when or if queries will be sorted.
I have an issue with amount they want to take from my D Debit, staff cannot help sort the error as they tell me not all my details have updated from Sse nor are they able to tell me when it will be, when asked member of staff that question response was No Idea and then ended chat!!!!!
Basically they can easily increase DD however cannot decrease it, even though i have just made a manuel payment of over Ā£100.00 to them. Disgusting customer service or lack of i should say.”
“Iāve recently moved into a house with sse /ovo gas and electric meters which I took on I have made so many phone calls just to try and get a in house smart meter but they just keep saying they will call me back and send one in the post sse/ovo your happy to take my money when topping up my meter account but never get a response back when I have a problem Iāve seen a lot of bad customer reviews Iām not someone who would normally complain, but now I can see why
I would like a very good explanation how
Your customers are being treated before we change suppliers”
“Shambles of a company. I have been provided with conflicting information from different āteamsā within OVO regarding my account; customer service assuring me that my account is in credit despite letters from the collection team that I am in arrears and threatening legal action. Resorted to contacting OFGEM, the energy ombudsman, today as the lack of communication WITHIN the organisation is appalling and their conduct has had a massive impact on my mental health. The collectionās team would appear to be based in another country and the representatives have a poor grasp of spoken English. I was repeating myself on numerous occasions and often unexpectedlyācut offā from a phone call that I had been queuing for over an hour to speak to someone with. They would not transfer me to customer services themselves, but instead provided a different number to call, with a further lengthy queue. Once the current outstanding issue is resolved, I will be looking to transfer my supply to another company.”
“Been waiting 3 months for gas meter getting sorted. Moved in and getting charged for different meter. Even disconeted gas as iam staying at partner's house as work getting done. First month nairly Ā£500 dept. And no managers at weekend or call backs. Have sent meter readings every week. Yet gas direct debit for gas which isn't getting used going up again. š”š”š””
“It is just over a year since my 2 months of hell dealing with this company. It started by my enquiring by phone for an E10 supply. Yes I was told,no problem. They took my details including my email address. I specifically asked them to make sure my surname was spelled correctly as it is unusual. 10 days later I had heard. Nothing, called them and all was fine they said, even though I hadn't had terms of contract. I queried this and then was told we don't do E10 so your are on E7. I didn't want this change so said I don't want to move onto OVO. You'll go straight back to your old supplier was the reply. 2 days later I can see from my in home display I'm now on OVO E7. Several calls later and still no contract I'm asked my home address, I give it and then am queried about my other address and account. It appeared I now had 2 addresses and supply numbers set up. I download the app set it up and yes my address and another the other side of the country. I found because of the errors they had made I had access to another customers account because they misspelled my surname in my email address to a more common spelling. Two months later, too many phone calls to mention and finally I contacted my MP. Even then things weren't right. Email arrived from OVO we've closed your account and deleted your email address on our system. Same day a new email, please set up your password on your account. Well to say that I was at my wit's end wouldn't be anywhere near how I felt. I even had 5 hours on the phone one day. Finally someone in the resolution team who knew their job fixed the issues. They could see another account someone had changed all the customers details to mine because of the misspelt email. This had been done so efficiently OVO were going to write to them asking for all their contact info. I eventually was transferred back to my old supplier but my meter(installed that year) would have to be replaced again as it was charging the wrong rates for part of the day. No apologies from OVO, no money apart from statuary Ā£30 for erroneous transfer.”
“I joined OVO energy years ago . Customer service excellent. Bills low. Now increase standing charge with no notification . Canāt get any answers why and just read about chief executive Stephen Fitzpatrick and his Formula 1 team and multi millionaire pound loans for houses and god knows what else. My standing charge is nearly as much as my usage. Spent all winter under blankets with hot water bottles !! Do not want to fund another arseholebilliinaire. Weāve enough of them already . Hence 1950s rationing in the supermarkets. Brexit bonus. As my 91 year old friend said . Things are have never been as bad in her lifetime. Ps couldnāt communicate with company except via questionnaires as chat not available and no one answers the phone. They used to.”
“My FiT account was given to OVO by SSH. This was in August 2022. I have never received a FiT payment since. When I finally got through to a FiT helpline I was told to send in a photograph of my FiT meter. This was sent March 2023. Heard nothing until I threatened legal action at which time I was asked for a photograph of the meter which was duly sent on March 2023. I have heard nothing since. Rubbish company.”
“1 star is generous. Never ending loop from an SSE number to OVO to deal with an old bill. Eventually they will just hang-up on you.
Literally cannot get through to anyone to discuss an exorbitantly high bill.”
“Stay clear of OVO! I am genuinely experiencing the worst customer service I have ever received.
I recently purchased a house, submitted opening meter readings and then regular meter reading after, however OVO decided to use inaccurate estimated reading instead, despite complaining and trying to resolve they ignored me and send threaten bill requests constantly until I paid, still no refund.
I then decided to switch because of this bad experience and again instead of using my final meter readings they used estimated meter readings which were inaccurate and too high, they are currently ignoring all of my complaints and continue to send me final bill requests for energy I haven't used!”
“Ova energy have sorted the mess left by my previous provider. Bills are consistent and clear. Website to access and informative.
I am very pleased with the service so far.”
“BOOST/OVO Must be the worst Company on Earth!. They left me from the 30th of December 2022 for 6 Days without Gas, I was unable to Wash, Shower, Cook or heat my home I was left Cold Hungry and Smelt like Rotten Fish as I have a Disability they just didnāt careš”. I must have rang them about 30/40 Phone Calls without getting through each timeI was told on the Answering Machine to go to Chat done that, about 10 times they told me that they couldnāt help with my problem!, they told me to contact them by Phone or Email I went to the phone again and again and they referred me back to Chat. I then went on their Email Address and I was told after spending almost an hour typing my Complaint and sent it, the Email did not exist kept getting a reply saying that it does not in operation. I had a Damaged Card with Ā£40 Credit on it but wouldnāt Register the credit on the Meter, this is why I contacted them!!. Eventually I got through to them they sent an Engineer out to my house and he put Ā£20 Credit on my Meter on the 7th Day since I had no Gas.š” Boost who said that they would give me a Refund of My Ā£40 and a Miserable Ā£25 Compensation for the Torture that I went through over the New Year and beyond. My Phone Bill was much more than that alone and up to today they have failed to Pay me !. I got a call from Boost and told to go to the Paypoint and get a New Card from Macs Newsagents on Park Road L8 & Zero Vend on the Card for my Ā£40 and the Ā£25 Compensation would be sorted the next day!, Well Macs Newsagents had no Boost/OVO Replacement Cards he had them for every other Utility Company so the transaction couldnāt be done, it was Pouring Rain so I proceeded to 7 other Paypoints and not one had their Cards I was soaked to the Skin and left freezing I contacted Boost again and they said that they would send a New Card but it could take up to 2 Weeks. Eventually it came and I had to register the Card on the Meter go buy Credit and put it on the Meter. I went and got another Ā£40 on my Card installed it and when I did they immediately deducted the Ā£20 that the Engineer had placed on it. BOOST/ OVO In my opinion must be the worst Utility Company on this Planetš”š” Anyone who joins this Company will end up physically sick as I did!. Stay clear of them!!. Yesterday I changed my Supplier to EON NEXT as I could not stomach this Company any longer. UP DATE!.
ZINHIE SORRY BUT KEEP YOUR APOLOGISE TO YOURSELF!. YOUR CUSTOMER SERVICES STINK TO HELL AND BACK!! YOU OUGHT TO BE ASHAMED OF YOURSELF. A THUNDERING DISGRACE TO ALL THAT IS GOOD IS WHAT YOUR COMPANY IS.š¤¬
Date of experience: December 30, 2022”
“These people are horrible andā¦
These people are horrible and disgusting disrespectful on the phone they have made my son sit in my house as I am disabled to wait for meter changes twice now and not turned up they wonāt give any compensation for this also they still have not gave me my Ā£67 pound off the government from March they keep saying there is a bk log they talked to myself and my son absolutely terrible and would not give another appointment for meter changes baring in mind when they took over from sse I lost Ā£50 on the electricity and Ā£40 off my gas and was put on emergency credit they still havenāt refunded for that this company should be avoided and the staff need sacking as they av caused me great anxiety and panic with no remorse or apology whatsoever I have now taken this up with the ombudsman and also emailed my local MP”
“Absolutely useless. Just been automatically moved over from SSE and I'm already wanting to jump ship. Overcharged and no receipt after paying. What a joke.”
“Sending a 96 year old blind and deaf pensioner a letter saying her smart meter had not been sending in readings for 9 months and in large type āyou could be running up a large debtā. Letter asked for meter readings, we deal with all bills and affairs but OVO would not speak to us - never had this problem with SSE we did not ask to be transferred to OVO. Suffice to say they did not take meter readings as I was told the smart meter was sending readings daily, (as I asked why the readings on all their bills did not say estimated). What an appalling company that can frighten and cause a lot of worry to a vulnerable pensioner. You should be ashamed of yourselves. They are also holding a large credit on the account. I will be resending POA and hopefully they will speak to us.”
“They lied , misrepresented my bill, offered a cashback when I followed up with supplier... I accepted cashback and am awaiting disconnection ... I will not deal with unethical companies.... their lies are evident in the email trail created. They responded quickly and nominated the fix from the outset as they could see their problem... I have a smart metre....they just did not fix it and when they eventually did offer some fix they continued to blame the supplier.... they took no responsibility and were deceitful”
“We have been with Southern Electric for over 30 years not one..not one complaintā¦
Ovo energy comes in..
& doubles our direct Debit from Ā£290-to Ā£489..
We have always been in credit for over Ā£30 years
I will be changing providers ASAP”
“Recently received an electric bill for over Ā£37000+ for a 6-month period for two-bed cottage with one occupant (our son) who hardly uses any power. After numerous phone-calls by my wife, a day later we were reassured that the bill was incorrect and we were, in fact, in credit, only to then receive further demands for this obviously incorrect original amount. This outrageous farce is still on-going. Total and absolute incompetence; or is it deliberate? One has to wonder. Imagine an elderly or vulnerable person receiving this treatment. And, to cap it all, we were transferred to OVO without warning or agreement. An absolutely appalling company.”
