“Always brilliant staff. Answer calls quickly and just want to help. Prices are fair and if you are in arrears they couldn't be more helpful. Highly recommend them”
“We moved over to ovo energy on Friday 17th January from octopus. We moved because we wanted a better price for the energy that our heat pump uses. We were nervous about moving but we had absolutely nothing to be nervous about. The Heat Pump Team were absolutely fantastic, they did they everything that they said they would, we were reassured from the very first conversation. The switch went very smoothly. We are so pleased that we made the switch. A massive thank you to Amy and Alex who looked after us and made switching a real pleasure. ***** 🫠
Alison and Ashley Sykes ❤️”
“I called on 4th November re getting a partial refund on money they had. I spoke to Emanuel who may I say was one of the most helpful people I have dealt with. He hung on whilst I read my meters. He then checked with his manager and said I would get the refund. It arrived in my bank account today. So well done ovo. You need more staff like him.”
“1. My experience with OvoEnergy since they took over from SSE in twenty twenty-three has been a one-sided affair, showing little regard for customer needs. Despite using my email address regularly for communication, they now claim it ‘doesn’t match their records’—even though I’ve used the same email this month to share my energy usage details. This isn’t the first time they’ve tried to claim an issue with my email, despite using it happily for correspondence in the past.
2. Today, when I called customer service to address this inconsistency, they put the phone down on me twice simply because they didn’t like my tone. This dismissive, unprofessional behavior makes it clear that OvoEnergy has no interest in resolving real issues for their customers.
3.To make matters worse, OvoEnergy recently raised prices for gas and electricity by a whopping ten percent for everyone, adding new standing charges on both meters. These blanket price hikes, with no clear justification, only add to the feeling that this is a one-sided relationship where customers are expected to shoulder extra costs without any accountability from the company.
4. How can OvoEnergy claim to represent or care about their customers when they hike prices, disconnect calls, and dodge responsibility? This treatment leaves me, and likely many others, questioning their commitment to fair service and customer respect."”
“The payment when I topped up went twice from my bank account. So I have called customer service. On phone was Gabriel very professional human being. He knew what to do and resolved my issue straight away. We been very pleased with his service. Wish ovo such a good people as he is and reward those kind of employees.
Thank you”
“This company will not stop themselves till they've bleed you dry of your own finances out of you yourselves full stop themselves at you yourselves for using their own services at you themselves full stop to you themselves this two-faced & arrogant noxious company themselves really are themselves are pure & util evilness 😈 themselves at you for being there own customers for using their own services at you yourselves full stop at OVO energy this company is from hell . 👀 😡 😈”
“I spoke to an advisor called Maria,this morning and I found her very professional and very polite and efficient. Irate his service that she gave me 10/10.That is the reason why I gave 5 stars.
Kind Regards
M.Ali”
“Had problem with smart meter. OVO guys were brilliant. Got it sorted within a couple of days. I found everybody I dealt with were very polite and helpful. Well done. OVO”
“I had a problem with my electric key this morning. Eventually got through to Anela . What a lovely lady and so helpful. So patient with me being an older person and not technology informed!! Give her a meda”
“OVO is our Gas and ELECTRICTY supplier , we have been with them for many years now, the communication they provide is excellent , either by phone to a real , living human or the detailed information they provide each month informing us about the state of our account. OVO staff are frienfly and very helpful in the way they deal with you and are determined to get the best deal available . I can honestly say that we have never , ever had any reason to complain and alway recomend them to our friends and family. They even pay you interest on you money if you are in credit. Better than the banks .”
“This is in fact -5 star. CEO has no control over his own organisation. I have been waiting 11+ weeks for a final bill and return the credit in my account. Has severe billing system issues which no Dept is capable of resolving. Disgraceful behaviour on part of employees who are only capable of reading off screen script and are not allowed to exercise any empowerment to resolve customer complaints. Very dissatisfied customer. Avoid this company at all costs you will not regret it. KF”
“Absolutely disgusting company they took over from sse on the 1st of October 22 and since that day I have had a catalogue of errors. Wrong meters being put in, taking money from my credit that I had saved up to get me through the winter,engineers not turning up, anow now I'm in another row with them because when they changed the meter from sse the engineer only added the top up for the electric,I had £48 on that meter that dropped to £8, when the engineer left that was on 12th July 23. I am still waiting for my gas top up to go on so that I can build credit up for the winter. The engineer came 2wks ago told me my gas top up would go on within 24 hours ! Nope still waiting no card or number given to me so I can start building up credit. They have also lost £138 that was on my meter to get through this winter. I've lost track of how many times I've had to ring them I'm also disabled so being cold is a real problem for me hence why I was trying to get ahead on my winter credit. They are a absolute disgrace so I'm going to ring them again today and if I don't get anywhere then I am going to the media,mp or even rip of Briton. The stress this company has caused me is horrendous and they owe me at least £198 which I can't afford to loose ( who can with the cost of living)”
“Ova energy have sorted the mess left by my previous provider. Bills are consistent and clear. Website to access and informative.
I am very pleased with the service so far.”
