OYSHO Reviews

Name: OYSHO
Rating: 1.35

1.4 Rating 130 Reviews

7 %

of reviewers recommend OYSHO

Company Reviews

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Metrics

1.4

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

OYSHO 1 star review on 23rd December 2022

Lucia

Alexandra Prailea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to return a waterproof jacket that I spent €79 on in Portugal because the zippers on the pockets would stick. I wore the jacket for 2 hours and realized this. The manager and sales girl laughed at me and treated me like I was crazy. They wouldn't even do an exchange because the ticket wasn't attached. I have never been treated so badly. This was in Porto at Santa Catarina. I will never buy from them again and will be posting everywhere I can, including expat websites. These companies don't seem to understand that Amazon will get all their customers when this is how they do business.”

Helpful Report

Posted 1 year ago

“If I could I would give 0 stars. I definitely dont recommend buying at Oysho. Terrible customer service. Because of an IT error in my account, I wasnt able to start my return. I contacted the customer service during the return period and didnt get an answer for 10 days. I contacted them again, by that time the official return period had already passed, They then replied, I cant send the stuff back because the return period had already passed...this is absurd...then I wrote them again, saying I am aware of this however it is their fault that I had a technical issue in my account in the first place and they didnt reply after my first mail for 10 days. I am still waiting for that reply but its been 4 days again...”

Helpful Report

Posted 1 year ago

“The Oysho customer service is a nightmare. I spent almost an hour going back and forth with them about a stupid birthday coupon not working, only to have no resolution. It was a pretty ridiculous interaction (needless to say I did not end up purchasing and definitely will not)”

Helpful Report

Posted 1 year ago

“Absolutely terrible service. Paid over AED178 online for pyjamas, they took my money. No confirmation email, no follow up, no goods no nothing. Fortunately I paid by card so now a battle for me too get my money back. Just terrible.”

Helpful Report

Posted 1 year ago

“50€ Pants ripped on 2nd use. Contacted the company as something like this never happened to me and they did not agree to refund. I wonder why they have such a high price point for such bad quality as they admit that the item was not faulty - but how can it break on the second use? I loved the brand but after this mistreatment I will never buy from them again and will definitely discourage anyone from spending their money on anything from oysho as there is no customer protection at all and it has shown how bad quality it is”

Helpful Report

Posted 1 year ago

“I will never order from this company again. Terrible attitude towards customers. Complete disrespect. I placed my order at the beginning of December, hoping to receive my swimsuit before the holidays. The site promised delivery in 3-4 days. I have paid shipping. But it's mid-December and I still haven't received my order. Support did not apologize for the inconvenience. They said just wait for the order. Thank you very much OYSHO, now I'm going on vacation without a swimsuit!”

Helpful Report

Posted 1 year ago

“Pants looked great, fabric feels nice, price within reason. Except that after one wearing they ripped at a difficult to fix seam. Quality poor avoid buying.”

Helpful Report

Posted 2 years ago

“They have the worst customer service ever, they just reply with apologies but dont resolve the issue. As much as I love their leggings I will never order from them again ....I never got the pants and never got the credit back.”

Helpful Report

Posted 2 years ago

“We purchased Oysho merchandise in Spain and fell in love with the quality. However, as soon as I placed an order online through usa oysho it was a mess! It took a while to place the order, they did not deliver, sent an email apologizing and giving a discount that I could not apply to sale items. I got refunded for the items after reaching out again. Now the same items are available on sale for 3 times de price and I cannot apply a discount.”

Helpful Report

Posted 2 years ago

“Bought a set of outfits in Hong Kong retail store. Inner thigh of the pants split during the class, basically showing my underwear out. I took it back to the store, the stuff said they can’t help with very bad attitude Will black list this brand forever”

Helpful Report

Posted 2 years ago

“My parcel has never arrived, the courier has sent me a photo of someone else`s door saying it`s been left outside however it wasn`t my door (no door number in the photo) and when I looked around the block and asked neighbours it was no where to be seen. Since beginning of July I have been calling Oysho daily to ask for an update as the stuff I ordered are no longer in stock so I am trying to get my money back via refund and they have been nothing but a pain to speak to! Every time I call they tell me that the issue have been passed to a different department to be dealt with and that specific department is not responding. (Which initially I was told that it would be 2-3 working days to resolve). It has been nearly a month now that Oysho is keeping my money for the items that them and their courier partners have failed to deliver. Not being able to receive any clear information, decision or a dead line for a refund is very frustrating and I am now feeling that they are simply stealing my money off me. Worst customer service I ever had to deal with. I would avoid going forward.”

Helpful Report

Posted 2 years ago

“Cancelled most items in my order after 1 paid for all, only fent 1 item without letting me know upfront about it (or at all). I was suprised that the items didnt arrive, no notification whatsoever, but they took the money for the express delivery without a problem. Terrible customer experience, will never order again.”

Helpful Report

Posted 2 years ago

“The worst company ever. I've ordered leggings for about £150 and 3 out of 4 pairs arrived dirty and worn. Took me a week to get a hold of them and when I did they kept asking me for pictures over and over. I asked for a refund for those items, took again one week for them to respond and asked again for pictures and if I tried to wash them. I would not pay £150 to have to wash brand new pairs of leggings. I have asked again for a refund and been told after 3 weeks to send them back. I’ve told them I don’t want to send them back as they don’t have others in stock and I need them for a long trip, as a courtesy I asked them to give me a refund or a replacement. Again, they asked me to send them back. Horrible customer service, never ordering from them again. Not worth the money at all.”

Helpful Report

Posted 2 years ago

“What a god awful company. Took them 5 days to reply about one missing item in my order. “Hi sorry we don’t deliver to hotels” I DONT LIVE AT A HOTEL and THEY WILL NOT REFUND THE MISSING PANTS! PIGS!!!! On top of the missing pants a second parcel is meant to come and I asked them to update its tracking and guess what!! They completely ignored that request and not I have to wait “1-2” working days for them to answer when that really means 5. AVOID. AVOID THEY ARE CROOKS.”

Helpful Report

Posted 2 years ago

“I would give 0 stars if I could. Terrible customer service on live chat, only way to get an answer is by phoning them (the Agents are helpful via phone). Incomplete order received with photographic evidence provided yet they were ‘unable to do anything’. Money wasted, don’t bother buying from here.”

Helpful Report

Posted 2 years ago

“Due to a family member contracting Covid over the Christmas period, we self isolated for a week away from home. This meant that I was a week late in trying to return over a £100's worth of nightwear. The brusque customer service refused to take this into account and I was refused any refund. I appealed the decision and after several emails and another call, I was refused a refund again. I had even offered to accept a credit note or gift card. I am now stuck with overpriced goods which do not fit anyone I know. What a petty mean pathetic company. No consideration or sympathy for the unfortunate plight I found myself in. All praise to Next who responded very differently and refunded my money in the same circumstances. Neither I nor my daughters will ever buy anything from Oysho ever again. Dreadful customer service.”

Helpful Report

Posted 2 years ago

“horrible company. DO NOT ORDER ANYTHING FROM THEM. Still waiting for an order from over a month ago with no customer service or tracking information.”

Helpful Report

Posted 2 years ago

“Still waiting for the delivery, no updates at all, had to call customer service, turns out my order is being shipped from another country, and their courtier partner is the most unreliable of them all, no infos at all for delivery, terms and conditions etc on their website -I visited from i-phone, it is mess they just want you to use the app, terrible experience.”

Helpful Report

Posted 2 years ago

“I bought a vest at Oysho Faro. After 2 times of wearing it started to pill a lot. I didn't wash it. Oysho indicates that there is nothing they can do about it. Not in the store as well as through the online customer service. I am very disappointed with the quality and customer experience.”

Helpful Report

Posted 2 years ago

“I absolutely love the style of this coat but it started bobbling after just a week of wearing it!”

OYSHO 3 star review on 10th December 2021

Helpful Report

Posted 3 years ago

OYSHO is rated 1.4 based on 130 reviews