“I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. It was supposed to arrive on a Saturday. Paack sent me emails on two different days (Saturday and Tuesday) saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to wait for the delivery because we live in an apartment building that guests can only enter by ringing/phoning our apartment so we can open the main lobby door. When people call us from the outside keypad to let us know they are there, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or because we are not home , the light stays on. The light never came on. Regardless, we were ALWAYS home because we didn't want to miss the delivery. I have seen the same complaint many times in reviews of Paack, which is that they lie and say they tried to deliver the package but others also say they never came and it's just a lie. Additionally, even though they said on Saturday that they tried to deliver the package in the evening, when I called them they were already closed. I assume they were closed Sunday so I didn't bother calling them. When I called Monday, they said they would not deliver again until Tuesday. This is an unacceptable amount of delay in my opinion for expedited delivery, let alone it being unacceptable that they lied about attempting delivery.”
“The worst shipping service in Spain. They don’t call, don’t deliver. Just lie that you weren’t home and then return the package back to the sender. I even contacted their customer service to make sure they have my phone number but they didn’t bother. Total scam. Too bad for reputable retailers that trust them.”
“Awful company! The first parcel of mine that they were meant to deliver, I paid extra for 24 hour delivery but they kept saying that they attempted the delivery but that I was absent, even though I work from home and sit next to the door all day. The second parcel they were meant to deliver, they keep rescheduling it for no apparent reason, even though I needed the items a week ago. Awful, awful, awful.”
“Told me that I wasn't at home when they attempted delivery, when I am sitting right in front of the open door. Impossible to get hold of anyone to re-arrange delivery, they just give me a slot between 9am and 10pm the next day.”
“Absolute madness. Paack must have rescheduled the delivery 4 or 5 times by this point? Every time they send me a notification saying my package is out for delivery, they update the tracking page a few hours later with ‘logistical problems’ or ‘delivery rescheduled’. Customer service just sends generic responses apologising for the delays. I can see that lots of other people have experienced the exact same thing and ultimately never received their packages. Is this company a scam? I’d never heard of it before and it has hundreds of one star reviews…”
“Never delivered. Was there all day long, no messages, no calls, no doorbell rung. Received an email at the end of the day "We tried to deliver today but you weren't there, we are sending it back to Amazon". An obvious lie. Do not use this company for shipping... If you see them as the delivery company on your order I would advice just to cancel it, you'll have less headaches.... They also seem to be buying Trustpilot rating, just go look at any other review site to see it....”
“Generally bad service, delivered 3 days late, disgustingly poor customer service, unhelpful and evasive. The only good part of the experience was that the actual delivery driver was very helpful.”
“I wish i cold give -5 stars. This is the worst delivery company I have ever experienced. They never inform you when they will deliver your package, tracking only stating 9h-22h then you wait whole day at home and no one comes! Do not use them ever and don’t let them waste your time like they have wasted mine. Use CTT in Portugal 110% better service and time management. Paack is a Sad excuse for a delivery company!”
“Non sono in grado di consegnare un pacco spedito il 3 Settembre 2023. Ad oggi 27/10/2023 non è ancora arrivato. Se volete perdere le vostre merci, affidatele a questo corriere incapace.”
“Pessimi. Per due volte hanno detto di non trovarmi e io ero a casa ad aspettarli. Non hanno neanche mai citofonato. Ora stanno rispedendo il mio pacco al mittente.
Non ho mai avuto problemi con My protein, non capisco perché si sia affidata a questi incompetenti.”
“Hasta ahora, Paack ha perdido dos fechas para la entrega de un paquete. El primer motivo se registró como un problema logístico. El segundo afirmó que no podían encontrar mi dirección... pero ¿habrías pensado que me habrían llamado por teléfono para pedirme direcciones? He solicitado a Zooplus.es que envíe el paquete con una mensajería más fiable como Seur o Correos Express. ¡Servicio realmente pobre!
So far Paack have missed two dates for delivery of a parcel. The first reason was recorded as a logistics problem. The second claimed they could not find my address.... but you would have thought they would have telephoned me for directions? I have requested Zooplus.es to send the package with a more reliable courier such as Seur or Correos Express. Really poor service!”
“Awful service, they lie that they have gone home and there was no one there or that the address was wrong. because of them and after a month of waiting, i have lost what i ordered, pitiful service.”
“Una vez más un montón de mentiras. Vinimos y no había nadie en la dirección. Basura. Aquí todo el día.
Utilizan conductores a tiempo parcial que no vendrán al pueblo a menos que tengan 3 o más paquetes. Esto me lo dijo uno de los conductores. No les resulta rentable entregar menos porque pierden dinero.
Las excusas dadas son mentiras totales.
No deberían estar en el negocio."”
“grande merda de entrega. Nem apareceram, nem disseram nada, nem contactaram, e simplesmente voltaram a mandar a encomenda de volta pro amazon? Dafuck?”
“This is the most useless, lying and hopeless company you have ever met. They promised already at least 7 times to deliver tomorrow, but they do not. Do yourself a pleasure and Keep far away from Paack”
“False delivery declaration. They ignored my request for proof of delivery. They have opened an investigation to find out what happened to my order but they don't update the tracking: my order is still marked as "DELIVERED". Terrible customer service, unable to provide any kind of response.”
