“Your delivery driver stole another delivery from outside my door in which my cctv shows when he should of been delivering to me. To make matters worse he broke a beautiful stone symbol outside my door, how dare he! Scum bag, paack are an awful company no uk number either I want my stolen parcel which never should of been taken from my door by your driver who I have clearly on cctv which I will send to the police if my package isn’t returned.”
“Paack have said my parcel is with a third party won’t tell me where haven’t sent a picture of delivery never put a note through the door and never even knocked cause I was home all day can’t get in touch with them or who I originally ordered with as they’ve got a full mailbox they have cut there online chat site so I’ve been waiting since 10 this morning for someone to get back to me on an open chat poor poor service from paack and my protein”
“I have no words. The worst level of customer service I have experienced. Flat out refused to even refer me to someone more senior or provide a number (this was over live chat) so I could speak with someone over the phone. Claimed they tried to deliver when they did not. Then denied even trying despite the fact I provided emails, messages and tracking numbers clearly showing they stated they tried. Just kept telling me there was no delivery in the system ignoring all the evidence I provided to the contrary. Astonishing.”
“1. shocked of that long delivery time slot - 10hours.
That is NOT acceptable. Max. is 4hours. Even MY TIME IS MONEY!!! Aparently they have incompetent personal that can not create a 4h delivery schedule, and the managment is incompetent as well, due they let it happend.
2. When driver do not find adress. Instead of make a call for direction, got mail - item cant be delivered.
3. Custom care - do they know what it is? Apparantely NO. When they missed the delivery (their fault) another delivery time slot of 10hours is created!!! They should prioritized the missed delivery and deliver it FIRST next morning - no other 10h delivery time slots!!!
4. My advise - do NOT choose this logistic company, unless they improve both custom care and hire competent personal and managemnt for 4h delivery time slots.”
“Quiet frankly there is only one way to describe this company and that is terrible ! There communication is poor, they said attempted to delivery items on more then one occasion but failed as no one home but for a fact I know 4 people where home… just lazy and very difficult to communite with. It has made me not buy from this shop online because the delivery is a hassle and often don’t actually get my package as they somehow “ go missing”. Poor form is all I can say…”
“Don’t use their services if you ever want to see your package…
They either fake delivery attempts for 2 days and then return the item even though you pay for next day shipping, or they fake deliver your package but you never actually receive it.”
“Dirty company !PAACK! and sent email saying item was delivered but was not. this happened two times. Item was from ZARA. Lost confidence in ZARA. PAACK claimed to have taken photo. Yes of my front door!!! without me in picture. THIEVES. STAY FAR AWAY FROM THEM!!! Zara are bunch of b*'s too. they know what's happening and they have done nothing to rectify courier so called service. they do not deserve ! star. it should br minus stars for both companies!!! nasty bunch.”
“Driver left parcel with £200 worth of goods by a bin 3-5 hours before paid time slot.
And offended me when I texted to leave at another safe place, because he came earlier than expected and I wasn't home.
Absolutely dreadful service!”
“I really don't know why Nespresso used them.
They said they delivered my order, took a photo of my closed door, like what does it prove ?!? but they didn't deliver.
It's a scam company”
“The shittest company you can ever be using , I ordered my protein works order and all they say is “sorry we couldn’t reach you” bs because I’m in after college and literally no one even comes up to the door , the crappiest delivery company that has ever existed!.”
“Again one star because I can't give less. Sent them a complaint regarding non delivery of my Amazon order. Apparently it has been investigated and the incident closed. No answer as to what happened and my amazon order has still not been delivered although they continue to say it has been.
Utterly dreadful company, I absolutely would not recommend them.”
“Paack is an experience that is consistent. Consistently bad. Text links that don't work, texts arriving in the middle of the night, deliveries turning up at the weirdest times (11pm is the worst I've seen) and this has been going on for ages. I order a lot of things from Nespresso and its just a lottery as to what chaos will ensue with the delivery, but you can be sure of one thing it will probably arrive but anybody's guess when and at what time.”
“I ordered 2 pairs of jeans for same day delivery from Zara on Wednesday 9th Feb 2022. The parcel was due to be delivered between 20:00-21:30. at 21:42 I received an email from the courier company Paack Company to say that the driver missed me.
This was not the case as I didn't hear the buzzer for my flat go or receive a phone call from the driver to say that they were outside and for me to meet them to collect.
I rescheduled my order to be delivered for Thursday 10th Feb 2022 between the hours of 18:00-20:00. The same thing happened, I received an email shortly after 18:00 to say I missed the driver. In this instance, I had reached out to Paack Company directly and asked for the driver to call me on arrival. Once again, no one buzzed my flat or called me I rescheduled again for today, 11th Feb 2022 for the parcel to be delivered between 18:00-20:00. I sat my the front window overlooking the main road and entrance to the building for 2.5 hours. No one showed. I then received an email to say that they've my parcel to the retailer, after not having attempted to deliver to me the third time!
This is unacceptable, deeply infuriating and horrendous service.”
