“Horrible company. They'll deliver the Amazon merchandise when they feel like it. Had to go to a physical store to buy what I needed. Was faster this way. Pathetic”
“Many times Paack say they have tried to deliver but my cctv says otherwise. Since Amazon.es started using Paack, the service has gone dow hill and these bad deliveries have made me buy elsewhere. It's a pity.”
“The driver throws the package over the front door while it's clear that three dogs are inside. The package was completely destroyed and there was acrylic paint inside, so the dogs were poisoned.
This is the worst service I've seen among all delivery services in Spain. I want a solution and compensation. If no one answers the phone, can they return it to the distribution center? What's the point of throwing away a package so thoughtlessly?”
“One star for Paack is a lot. Totally incompetent company. The parcel nr. 600566490 has been on its way for two weeks and I still don't have it, today I found out that this company delivered it and returned it to the sender. They have a non-functioning parcel tracking system, they do not send any delivery date notification. They don't even call, they don't send an email. One delivery attempt, no notification in the mailbox, and if you're not at home, they immediately return the package to the sender, even if it's from out of state. Terrible communication. Worst carrier I've ever come across.”
“Tuve una experiencia muy negativa con Paack en la entrega de mi pedido #437486343. Compré un producto a través de Myprotein el 7 de enero de 2025, y después de más de tres semanas de espera y sin información clara sobre su paradero, misteriosamente apareció como "entregado" el 29 de enero.
El problema es que no he recibido absolutamente nada. Contacté con Paack de inmediato, y lo único que hicieron fue decirme que estaban "investigando". No me han proporcionado ninguna prueba de entrega real, como una firma, foto o ubicación exacta.
Claramente, esta empresa marca paquetes como entregados sin haberlos entregado realmente, lo que es inaceptable. Además, el servicio de atención al cliente es lento e ineficaz, sin ofrecer soluciones concretas.
Si puedes evitar Paack, hazlo, ya que no se hacen responsables de los problemas que generan. Espero que mi experiencia ayude a otros a tomar decisiones informadas.”
“This happens every time a company sends me a parcel by Paack. The delivery man calls my phone while sitting in a restaurant enjoying whatever he is drinking, demanding me to walk and pick up the parcel instead of him doing his job which I believe was delivering mail to our door.”
“I have never actually received an order that arrives within a week or even arrives at all in Milan from Paack. I ordered a lot of items from Zara Home on the 3rd of January, 27 days ago (a large sum of money has been taken out of my account) and none of parcels have arrived. I have contacted Paack and I received very rude emails asking me to patient, you cannot ask someone to be patient when they have paid for a service and it has nearly been a month of waiting. Furthermore no explanation has been given to why the parcels are delayed. My last order that I ordered in November took two months to arrive, what is going on? Very disappointed.”
“I orderd products from shein, i waited almost 4 weeks i never seen anything order shows deliverd and signed by a unknown person, they are stealing packages from people, the worst company ever.”
“Your delivery person is a LIAR, he called and said he is under my house , I was already in the street and nobody was there !!
He kept lying that he cannot find the address and in REALITY, he wasnt even under my house, UNACCEPTABLE to have LIARS works for you.
My order was from AMAZON , this happened yesterday afternoon, the tracking number of my order from amazon is. : Delivery By PAACK
Tracking ID: 534000010400969264. so you can IDENTIFY the person who delivered.”
“Like most people here this garbage company tried to lie to me.
I ordered an expensive chromebook for next day delivery on Amazon that i needed fpr work and the delivery driver just never came and lied saying that i wasnt home.
They also did this 10mins before they close their office so i could not complain and contact them.
Avoid them at all costs.”
“just to say the list,this is my first time i was going to receive a package from paack and they disappoint me,they lied that my own address was incorrect the same address I have been using for many years to receive,and the worst part is you can't get customer service online”
“Horrible!!! Never received my packages ( in two occasion) they put photos as proof of delivery but without the package in it and especially not in the right house!! When I called customer service I’ve been told they would solve the issue but it never happened!!”
“Absolute terrible experience and now my package has been returned to sender which contained birthday and christmas presents. They claimed they had tried to deliver but i was home at the time the indicated. I then contacted them numerous times to try and find out a date of delivery, i cannot remain at home everyday just in case, i work, have to take children to school etc. They told me they had no idea, but there will be a delay. Suddenly the next morning i receive an email saying i wasn't again and so the parcel has been returned. I had contacted them, as their website states, to give permission to leave with my neighbour, which was ignored. I will never shop with anyone again who uses them as delivery.”
“Time wasters. Avoid it
4 days waiting for the delivery and they are returning the item to Amazon.
They called once to confirming collection but they never came”
“On his way out, the delivery man waited for the gate to be closed and picked fruits from our garden. He also took photos of the private property — WTF!”
“I ordered 2 items from mediamarkt and paack was responsible for delivering it. when i received the big box, i realize that one item was missing with 'delivered' status in the webpage of mediamarkt. After some time I realized that they opened the box from the bottom and closed again with their tape and stole one item from the box. I had several issues about receiving items from paack but this was the worst”
“If I could give 0 star that even wouldn’t describe this company …. They sent a message the package is delivered .. but we checked the cameras they never even passed by our address. Costumer service doesn’t even read the message properly I sent. Asking the same questions.. that I already explained. I wait until Monday if any news comes from them.. Since my package value quite some money.. I’ll be contacting the police next week.”
