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www.packlink.com Reviews

1.0 Rating 302 Reviews
1 %
of reviewers recommend www.packlink.com

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www.packlink.com 1 star review on 7th October 2024
Nicola Day
www.packlink.com 1 star review on 22nd May 2024
Pablo Imaz
www.packlink.com 1 star review on 22nd May 2024
Pablo Imaz
www.packlink.com 1 star review on 22nd May 2024
Pablo Imaz
www.packlink.com 1 star review on 22nd May 2024
Pablo Imaz
www.packlink.com 1 star review on 8th April 2024
Anonymous
www.packlink.com 1 star review on 3rd May 2023
Ketan
23
Anonymous
Anonymous  // 01/01/2019
DESTROYED BUSINESS TRUST Packlink vis UPS apply a £4.16 penalty charges 5 weeks after delivering my parcel for exceeding their 180 cm overall dimension criteria. At 5 weeks after the delivery it is now impossible for me to prove otherwise although I know it was within limits and they could be telling me anything and dont have to prove it. MONEY FOR NOTHING. Trust in Packlink and UPS is now destroyed for my business and we will avoid them in future.
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Posted 3 years ago
Wish I could give them -5 stars as it's the worst company to deal with non-existent customer service. Total disgrace, avoid at all costs !!! Happy to take you money and give absolutely nothing back !!! Why would eBay partner with people like that is beyond me.
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Posted 3 years ago
This absolute shower lost my parcel, didn't tell me for 30 days, then kept me hanging around for a month whilst they investigated. After another month they then denied my cliam, this was for a 1000 pound MacBook Pro, their reason for denying the claim? It was 30 days since the incidence. Check out trusted reviews. 97.9% dissatisfied rate. To say they're crooks is an understatement. Do yourself a favour and avoid
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Posted 3 years ago
Cannot give zero starts unfortunate. Just avoid this company. When something gets lost or you experience any issues (and you will, believe, we have issues - from lost items to massive delays - in about a third of our parcels) they will just not care, not help, and have no problem making that clear. Their customer service is literally the worst thing possible. It's difficult to understand how somebody can treat their customers this way.
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Posted 3 years ago
In terms of customer service, this is worst company I ever experienced. My parcel was fully insured and tracked but Packlink was not able to locate the package or provide sensible information. Very poor communication, just simply tricks to delay a claim process. Rubbish, totally rubbish company.
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Posted 3 years ago
Hands off! They scam you with underpayments charges for alleged overweight. Scam.
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Posted 3 years ago
SCAMMERS, SCAMMERS, AVOID AT ALL COST. THEY HAVE JUST TAKEN £60 OUT OF MY PAYPAL ACCOUNT, CLAIMING THAT THEY HAVE RECEIVED INFORMATION FROM UPS ABOUT THE PARCEL WHICH INCURRED AN ADDITIONAL CHARGE!!! I HAVE SOLD A TENNIS RACKET ON EBAY 2 MONTH AGO, RECEIVED BY A BUYER (POSITIVE FEEDBACK LEFT), 60 DAYS LATER CHARGED ME £60 SAYING MY TENNIS RACKET WAS "2 METERS AND 14 CENTIMETRES IN LENGTH" MADE UP MEASUREMENTS!!!READ MORE REVIEWS, 1000's OF PEOPLE ARE SCAMMED THAT WAY! YOU ARE NOT COVERED BY PAYPAL IF IT HAPPENS!!!
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Posted 3 years ago
complete scam took money and never collected parcel still waiting refund, TAKE NOTE DO NOT USE eBay should ban them
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Posted 3 years ago
Lo peor de lo peor de lo peor. La ilustración perfecta de una empresa con ninguna ética Si te sale bien, genial te ahorras unos 15 / 20% de una factura normal. Si algo mal sale, estas perdido. Servicio cliente"0", patetico. Hasta el vinculo internet de su pagina web para reclamar da "fallo 404". Solo te queda por dar por todo por perdido
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Posted 3 years ago
Dont use them. Proper thieves. They want to charge you few times for the same service.
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Posted 3 years ago
Absolutely dreadful and a con. Used their service once as they were cheapest. Just over £3 to send a parcel. That went fine as was delivered by UPS. 2 months later I recieve an email saying I owe £50 plus VAT as it was 3cm oversize. Well they can take me to court because they won't get it.
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Posted 3 years ago
It's a SCAM I put 1 as I could not put 0!!!! This service is a SCAM and a total waste of money and time. 1) My parcel was collected with 4 days delays because there was an error in their system and I had to chase them to reschedule as they didn't even notice! 2) Delivery was supposed to arrive in 48 hours and after 17 DAYS the parcel has NOT ARRIVED yet. 3) After 17 days we were notified the parcel has been send back to the sender because the courier LOST OUR DOCUMENTS INCLUDING OUR ID AND SENSITIVE DATA. I have been trying to contact customer service but it's basically NON EXISTENT and the robot chat keep saying they don't have any updates. At the end, my parcel has not arrived yet, my ID and personal data have been lost, surely breaking all GPDR regulations and no one knows what happened! I still await for updates and aim to take further actions against the company.
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Posted 3 years ago
Paid for full insurance which quotes if an item is lost or damaged you get paid out in 5 days. Our customer's parcel arrived smashed to bits, reported the damage it's now been 2 weeks, no payout, and every time I join the chat an agent connects says someone else is dealing with it and closes the chat before we even get any information. Worst customer service ever, if you care about your customers and your business don't use this company.
www.packlink.com 1 star review on 20th January 2021
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Posted 3 years ago
I strongly advise to pay more and use other companies. Packlink is cheap but you can't get any response from them when the delivery doesn't have a good outcome. Emails not answered. Their chatline puts you in a queue with at least 30 waiting before you and when it gets to your turn, they put you in another queue again and it went like this the whole day. Seems to be a trick for not having to attend to queries or questions. I sent something nationally and took up insurance for 1000€. The goods were delivered damaged, I was given 7 days to make a claim, but they do not response. Vey Very bad service and company
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Posted 3 years ago
once something has gone wrong with your delivery you will struggle to get them to respond, it might be a few pence cheaper but not if you are left out of pocket because they did not deliver
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Posted 3 years ago
This is a fraud. The customer service disappears and provides no help. There is no telephone to contact. They reply very sporadically giving no solution. After 6 months of losing my 3000 EUR package, they keep on denning any compensation because "I cannot prove the value of the content" (although I provided invoices) and that the packaging was incorrect (what is the relationship between improper packaging and losing the parcel??)
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Posted 3 years ago
My package has been lost one month ago… My package has been lost one month ago and I don't get any kind of update from Packlink. When I write them to ask the answer me all the time the same Since several parties are involved in the process, it can take more then a month before we get any update from the Carrier." More than a month means how much? Never? I'm still waiting for my money or my package.
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Posted 3 years ago
Don’t use this company. If anything goes wrong, which it will, you have zero chance of getting any customer support. They just don’t care. Repeated demands for additional charges for the same delivery, three months after it was dispatched. “Send us the photos to prove it wasn’t oversize” they say. OK, of course I keep photos of my parcels for three months after I dispatched them... Each time the amount charged for overpayment was different (why?). “A new computer system, charge letter was sent in error please ignore it”. Two weeks later another request for payment. “Ignore it, we’ll waive the charge”. Two weeks later, my account was debited. I disputed the charge and guess what - once they have their money, a resounding silence. Nothing, zilch. No replies. No phone number. Web chat seems to be mysteriously unavailable. Just repeated emails into the ether. So, I wont be using Packlink ever again and I suggest you don’t either. Also, I assume Packlink are connected to EBay. Good job EBay they’ve damaged your reputation too.
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Posted 3 years ago
Useless doesn't describe this outfit. Had a pick up cancelled a week ago and cannot contact customer service. Does it even exist? Don't even know how to cancel and get my money back.
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Posted 3 years ago
My package is still in transit after TWELVE DAYS. Customer service is useless, as they just act as paper movers. Response time is slow, they close the tickets without solving issues, and do not answer questions. There is not even a phone number for you to call and follow up with your package when the tracking says "On Hold" or "More information required". If you take no action no one will contact you about any issue. Go to the traditional shipping companies: DHL, FedEx, etc. They screw up too but at least you have someone to talk to.
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Posted 3 years ago
www.packlink.com is rated 1.0 based on 302 reviews