Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 3,472 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 3,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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521

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had some issues with my local USPS over the last few months. When a package from Pactimo never arrived, they sent the order again the next day to make sure I had what I needed in time for an upcoming event (it arrived the second time!). Pactimo customer service has always been quick to respond and does right by the customer. I've been ordering from them over a decade and will continue to do so. Thanks, Pactimo!”

Helpful Report

Posted 10 months ago

“I have ridden in the Flyte outfit and it has been a game changer. It is light weight, comfortable, and provides the type of sun coverage I need.”

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Posted 10 months ago

“Quality cycling clothing, well made and sized; attractive graphics and colors. So far I'm impressed!”

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Posted 10 months ago

“Love supporting a CO company when I can and Pactimo makes it easy with high quality kit at a decent price.”

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Posted 10 months ago

“Great products, fast delivery, and customer service.”

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Posted 10 months ago

“Great fit! The service was great and the service product outstanding. Highly recommend!”

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Posted 10 months ago

“Good quality clothing at a fair price.”

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Posted 10 months ago

“I didn't realize how uncomfrtable my other bibs were until I got in the saddle wearing a new Pactimo bid!!! Their bibs and jerseys are awesome!!!”

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Posted 10 months ago

“Best cycling apparel on the market. Great company with good customer service, easy return policy, and quality products. Love the short cycling shorts for the heat of summer, and the good grip in the leg openings and jersey hems.”

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Posted 10 months ago

“I'm new to Pactimo, but so far am impressed with the quality of the products they offer.”

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Posted 10 months ago

“Really high quality cycling kit - 1 of my favourites!”

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Posted 10 months ago

“I love Pactimo! The quality of their cycling apparel is great and the prices are more competitive than some other high end brands. The shipping is fast and customer service has been very responsive. The rewards program can save you some cash if your a loyal customer.”

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Posted 10 months ago

“Quality product.”

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Posted 10 months ago

“Simply put: great quality and great customer service. I will keep coming back for more!”

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Posted 10 months ago

“So, this is an honest review of how I feel about Pactimo, it's my first time purchase and I really hope my feeling changes with the use of the Range Stratos Cargo Bibs that I purchased. The shorts performed extremely well when out on my first ride but when I returned home I noticed that there were loose threads that hadn't been trimmed back where the seams meet the leg gripper the bib shorts, both on the inside and outside. These shorts were over £170 so I didnt expect to find this finisihing issue, and I was concerned that the threads would start to unravel and the seams come apart. I contacted customer services with photo's of the threads and received a pretty dismissive reply from a member of Customer Service UK team, saying "I couldn’t really see where the stitching was unravelling" and "Please include all your contact details and order number as the number on the email you sent in does not correspond to an order." I included my Pactimo order number in the email I sent with the photo's but they did however agree to "assess your bibs under our warranty process". To me the response from the UK team seemed pretty dismissive, so I replied with some more detailed photo's of the frayed stitching and asked if I trim the threads will the shorts still be covered by the warranty. After 4 days I received a reply, much better than the first one, it was like a different person replied, but it was signed by the same person. Anyway, they have now said "Normally the thread should not be super long so if you wish to trim it further we will stand by a replacement should any problems arise with them on this occasion" I really hope the shorts do live up to the hype, this is why I bought them, but I do think the UK customer team could do with a bit of a refresher on their initial customer responses, it's left a bad taste in my mouth and I'm finding it hard to recommend Pactimo to friends, which is pretty rubbish for both me and Pactimo.”

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Posted 10 months ago

“Great customer service- my item came very promptly, w/good tracking available.”

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Posted 10 months ago

“Quality gear for reasonable prices is the main reason I keep coming back to Pactimo. They make a variety of levels of kit for all kinds of weather situations, which work together to a make riding more comfortable and more enjoyable.”

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Posted 10 months ago

“Cycle gloves, I am 6 ft and weight is 190 ,gloves purchased were xl ,the fit is a bit too tight, but the quality seems pretty good,I will keep the gloves”

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Posted 10 months ago

“Great stuff and service.”

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Posted 10 months ago

“Hubby loved the red/orange Aero jersey. Looks good, fits good and is the perfect Father's Day gift. Thanks so much!”

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Posted 10 months ago

Pactimo is rated 4.8 based on 3,472 reviews