“I waited the asked for 30 days to receive my order plus an additional 40+ days before even emailing to ask where my order was. A few days later I received a reply email telling me to "be patient" while they find out the status of my order. During the 70+ days I was waiting for my package I received several emails offering me to buy additional products, but only a couple telling me about my order was, and one of those told me to "be patient" Why would I want to place additional orders when I haven't received my first order. I understand things have gone crazy with the covid virus and delays are to be expected. However, there is still a thing called "customer service" and an update every now and then would be nice. If people have time to send emails offering more products; they have time to update their customers on the status of their order. Furthermore, don't tell me to "be patient" when I have already waited twice as long as I was told to for my order. Never using this company again. If I like the product; I'll be finding another company to buy it through.”
“OK, this is my third review, I wish to say again, I believe this is a scam as I have seen no tracking movement since May 15 and no response from the company since late April. This is ridiculous and they took my money and some of it was my daughters money, do not buy from this company. I recommend to use Amazon. I ordered a kit from there and got it in two days.”
“Do not order anything from this company. First of all they give no indication that your product is coming directly from China, Their site totally appears to be Made in the USA. I can understand a certain amount of delay due to Covid but 2 months. Additionally, they do not answer your emails but boy did they take my money right away. To add insult to injury, they keep sending advertisements to buy more products on my email. DO NOT buy anything from this company!”
“I also ordered my diamond kits in April (along with many others I see) and have not received my kits or an answer from my 2 emails and 2 phone calls as of 5/24/20. But yes they did charge my credit card with no delay. I ordered from this company because they said "made in america". I think they are lying and waiting for shipments from China to fulfill orders!”
“These are rally fun to do and while in quarantine they can pass the time or you can just use it to have fun. I have used them and I love them. I would recommend”
“Ordered 3 sets in march still not received anything more than 50 days later. They take the money almost immediately. I have had responses to my chase emails but they just fob you off. I've asked about a refund - that has just been ignored several times.”
“They offer tons of amazing patterns, that are always in stock. They don't charge as much as other companies for the same products. I absolutely love them!!! I have ordered and completed 10 patterns in the last year alone.”
“I haven't even ordered a product yet but I can't for the day I do. I'll work on it day and night. I have done some paintings in the past FUN FUN FUN My daughter mind u was 3 maybe 4 at the time n thought she would sit still to help but no.”
“Was told the items would arrive after 30 days at the most. I have now been waiting nearly 2 months and the company have blocked me from being able to message them and write on their Facebook page. They have also been deleting all bad comments from customers on their Facebook page. Shocking company. I will be taking it further.”
“Zero stars. Ordered my kit April 29, 2020, they took my money but as of today still no kit. Have sent three emails explaining that I understood that covid would slow the delivery but to receive no order number, & no response to my emails is unacceptable! I will be trying to request a refund through paypal!” wouldn't waste your time with this company as they are quick to take money & deliver you terrible customer service for the price.”
“This is my second review. I think is a scam. They took my money and said they shipped it In early April. It is now May 23. No movement on the tracking since May 15. No response since May 8 from their company and have sent several emails. I doubt I’ll get my money back and I doubt I’ll get this shipment.”
“I have bought paint with diamonds projects other various companies and none compare to the customer service that I have gotten from this particular company! Great customer service and wonderful points system goes a long way in my books. Thank you!”
“I also ordered my kit April 22nd and still have not received it. They took my money same day though, imagine that! I have emailed them every day for over a week and called the number on the website, which is forwarded to voice mail. They could AT LEAST respond! Hope I either get the kit or my money back, will NEVER use again!”
“I ordered back on April 12 and nothing has come in yet!!! What is going on??? They took my money quickly enough.... but haven’t delivered a product.”
