PANDORA Reviews

1.7 Rating 270 Reviews

15 %

of reviewers recommend PANDORA

Company Reviews

Questions

Metrics

1.7

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I need to return my item is too small please send me address or label to return

Helpful Report

Asked by Melanie Whipple (1 week ago)

You only have bracelet that only highest wrist size stop at 9.8 I wanted to get a bracelet size 10, Pandora don't make bracelet for any size, I think that a woman that a little better can't get, Pandora, I wanted to get a bracelet as a gift now my family member feeling will be very hurt. It should be for all shape and sizes. I call the store and they don't have it either well, I will let my friend know because we always buy from Pandora. Only if you a certain wrist size you can get bracelet. Well I hope you can do better. Happy Holidays

Helpful Report

Asked by Tracey (11 months ago)

Olá Recebi uma pulseira de presente e a mesma passado 3 meses ficou com fecho estragado . Dirigir-me a loja aqui em Portugal para poder arranjar mas como não tinha o recibo da mesma não me deram assistência. Não acho normal a pandora não dar assistência quando se tem algum problema com os produtos mesmo esses tendo ou não garantia . A fábrica que os produz deveria ser a mesma a consertar porque isto fui defeito fabrico agora só porque não tenho o recibo fico com 1 pulseira cara em casa sem poder arranjar:(

Helpful Report

Asked by Patricia Almeida (2 years ago)