Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE. My parcel was "refused by sender" when sent through Parcelforce despite the sender saying they did not receive it. Now the package (which is 23kg) is being returned to me. There was no warning as to why and no attempted redelivery made. Apparently the returns process cannot be cancelled and could take up to 14 days to come back to me. Considering I paid for 48hr delivery how is this ok????? Awful customer service from Parcel2Go who say they can't do a thing and can't even offer a new label. They apparently can't even contact Parcelforce to investigate. Parcelforce obviously say "talk to Parcel2Go". Overall a useless service and I highly recommend you avoid it at all costs. They will do everything they can not to help.”

Helpful Report

Posted 4 years ago

“Avoid at all cost I have send a international courier to India which has not been delivered since last 3 weeks due to excessive custom charges. This was sent via DPD which was our preferable courier company but they gave it to another third class company ARAMEX which has very poor reviews. Now the custom charges are based on 4 times the actual cost of the items.On our request the revised cost is submitted but no follow up and when I try to contact parcel2go they donot have any tel no and emails are not answered with out several reminders. I am now stuck up as ARAMEX is threatning to return the parcel.”

Helpful Report

Posted 4 years ago

“AVOID Parcel2Go!!! I booked a next day home collection through Parcel2Go. Unfortunately, although I waited in all day, the courier did not show. So I had a webchat with Parcel2Go who sent me a DHL label I could use for drop off and told me that I could take my parcel to Bina News (over a mile away) - which I did - but having dragged it all the way there, they told me that they don't take DHL I was on foot, by the way, with a heavy parcel. So I lugged it all the way to Robert Dyas in North Finchley - (well over another mile away with my bulky, heavy parcel) - as they definitely do DHL But at Robert Dyas, they told me they couldn't send the parcel because there was no 10 digit waybill number on the label. So I took it to another shop in North Finchley that does parcels - and the guy there scanned it but said his courier doesn't do DHL anymore. I had to send the package that day because my buyer was expecting it. I could not contact Parcel2Go because they do not appear to have any published phone number - and I can't do a webchat on my phone. So, in the end, I had to take it back to Robert Dyas, where I had to repackage the item - because they needed to see what it was apparently, and pay them a further £19.95 to get the thing sent. This fiasco meant I had to stay in a whole day and then waste the whole afternoon the following day. Parcel2Go would not refund me the extra £19.95. Time, stress and money. AVOID Parcel2Go!!! I'm told that Packlink are pretty reliable.”

Helpful Report

Posted 4 years ago

“Used this company to an item via parcel locker, item was collected and never scanned into depot... left me thinking it had been stolen (item description on label as required)... had to wait nearly 7 weeks, countless emails before I got a partial refund... claimed the rest back PayPal who were bang on.... Sadly during this time I used again to post something on 24hr delivery... website showed it wouldn’t be delivered on time so I used live chat complaining and miraculously the website was updated as I typed.... and item was delivered.... Wouldn’t use again, think you’re saving few Bob when really opening yourself up for lots of grief and expense when are lost or possibly stolen.....”

Helpful Report

Posted 4 years ago

“Absolutely shocking service with Parcel2Go. I sent approx 15 packages with them at the end of May 2020. 6 were lost. 10 weeks on, multiple phone calls, easily over 100 emails sent and still no refund deposited into my bank account. If you want to experience shocking customer service, incompetence when it comes to answering any queries you may have, lost parcels and extensive delays throughout the refunding process then Parcel2Go is the right company to choose.”

Helpful Report

Posted 4 years ago

“Poor service. My last two orders pick ups have been completely missed, with no call, explaination or email. I waited home all day. Avoid!”

Helpful Report

Posted 4 years ago

“Avoid!... sat in waiting all day yesterday and nobody came, tracking suddenly said delivery attempt failed due to access issue! ..There is no access issue. Tracking today said between 10 and 2, now changed to 12 and 4. Customer service don’t know what the access issue was. Tried to update to a safe place or neighbours but it won’t let me change it. Very hit and miss, they should look to Amazon for some guidance.”

Helpful Report

Posted 4 years ago

“do not send a parcel with this company. they are the most unhelpful team i have ever dealt with. i paid extra for 48 hour delivery , 7 days later and the parcel still hasn't been delivered. i have been in touch via contact form and live chat to be told delivery is not guaranteed and this is just a guide. no refund issued and overall very unhelpful staff. take your buisness elsewhere. i have wasted 3 hours in 7 days trying to find out where my parcel is.”

Helpful Report

Posted 4 years ago

“Avoid at any cost. They can tell you wonderful prices for their parcels but their cooperation with DPD is very unprofessional. On the 31st of July I sent two parcels. One by standard post via Royal Mail the other one which was more valuable by DPD(ordered from parcel2go website). The standard Royal Mail parcel arrived within 7 days from posting it. The courier parcel got stuck in a hub for 14 days and suddenly came back to me. No money has been refunded to me since then. It looks like I Paid and posted a parcel to my own address. How great. Of course before the parcel came back to me I tried to contact Dpd but they couldn’t answer me because I had to contact parcel2go first. I did it. They said I should write to the investigation team (no phone provided only emails). They responded. They said that DPd has 2 days to explain why they returned my parcel and then they will rearrange my delivery again. The two days have gone. Parcel2go still doesn’t know why. No money has been returned. My parcel is still at my house. The recipient is frustrated and disappointed. Parcel2go wasted my time. It’s a modern “theft”. I still have my parcel and they still have my money and they keep wasting my time. Lack of professional behaviour and competence and due care. I understand everyone needs money but I paid for my service and haven’t received the service I paid for. If parcel2go called themselves a charity I would donate, but be professional and do what your terms and conditions say.”

Helpful Report

Posted 4 years ago

“Nightmare service. please DO NOT use parcel2go service.. they are good at destroying packages.. no customer service, no contact number or email or no procedure to complaint. online support team are useless. I used parcel2go and my Macbook nowhere trace it .. I lost 400 worth Macbook Pro and entire data (files, documents, photos etc..)”

Helpful Report

Posted 4 years ago

“They have no telephone number, my parcel did not arrive, who to speak to? if there is no number to call?????”

Helpful Report

Posted 4 years ago

“Parcel was due to be collected on 29th July, finally collected 7th August and then got an email to say it was lost! Believe it finally reached its destination on 13th August, shocking service and certainly won’t use it again.”

Helpful Report

Posted 4 years ago

“Posted a 12Kg parcel - 5 day delivery - never arrived - covered by insurance - sent required documents to prove it never arrived(?) - chased - chased again - chased again(!) - useless call centre / chat - OFFERED TO REBOOK THE DELIVERY! - spoke to claims - ADVISED NOTHING THEY COULD DO AS WITH MANAGEMENT - awaiting call back - NOW 2 MONTHS SINCE ORIGINAL PARCEL WAS POSTED - NOW 1 MONTH SINCE LOST CLAIM WAS PROCESSED - now awaiting some pathetic foreigner to ask another dumb question, like 'would you like me to rebook it' (even though it is confirmed lost and there is nothing to rebook). Maybe it's just me, but does anyone else see the problem here? Perhaps just confirm its lost, admit to being useless, and pay the insurance? That's 1 management day - then they could have the rest of the month or two off. Here's another joke - 'how many P2G managers does it take to establish that they have dropped a bollock and are unable to solve the issue?”

Helpful Report

Posted 4 years ago

“Parcel2Go are happy to deliver a service that bares little or no relation to what you actually booked. They will the point out the small print in the t&c’s that shows you’re not entitled to a refund despite paying extra for guaranteed delivery. Don’t do it to yourself. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“So paid for collection and insurance, no time slot given other than 8am to 8pm so had to wait in all day. I asked on the chat facility if they could contact the original courier company for a narrower slot and they replied with 'we are unable to contact them so you will just need to wait'. So they can guarantee a delivery date but not an estimate time slot for collection (even just am or pm would have been ok) and are unable to contact anyone! Rubbish service, will defo not be using them again!”

Helpful Report

Posted 4 years ago

“honestly don't bother using them cluelese useless ignorant. arranged a next day delivery for me arrived 2 weeks later after a lot of stress back in my hand which I didn't request. and there Solution was let us try it again. not a chance. don't use them honestly.”

Helpful Report

Posted 4 years ago

“Pls do it use it No delivery in time even with guaranteed delivery date Very poor service”

Helpful Report

Posted 4 years ago

“I paid for this service PLUS insurance for a package to be delivered, only to find they dropped it at a local pick-up shop instead of the actual address. The package was a retailer so obviously they couldn't collect it and some TWO MONTHS later the parcels are god knows where and not returned to me. I keep trying to get sense out of the customer service 'bots' on the chat facility, but every time I get a new timeline and now will miss my ability to get a £250 refund from the original retailer. I use couriers regularly and this is by far the worst. Worst for service and response. Be aware that when you send with these guys you may never see the item again. PLEASE DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

“Totally misleading information. I booked an item to be returned to supplier and Parcels2go informed me of 3 local DHL pick up points, so I booked it as there seemed to be plenty of options. On the hottest day of the year I lugged around a big package and all 3 locations told me they didn't accept parcels to be picked up. I am £250 out of pocket until I can return this am about to go on holiday.”

Helpful Report

Posted 4 years ago

“Item not received. Someone home all day and then was told parcel was signed for by Lee? Don’t know Lee and he certainly doesn’t live in my house! Virtual Chat was fruitless and I’ve paid (a lot) of money for something I’ve not had. Very shoddy and frustrating. I’ll be following this up with the supplier and if necessary getting the credit card to issue a charge back to me! Too much time and effort spent dealing with what should have been a simple task!”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews