Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i wish i could give them 0 star”

Helpful Report

Posted 3 years ago

“Tracking states package was delivered to correct address but it wasn't as recipient was in flat all day waiting for it. Also signed for with "XIH" which is not really a help in identifying anyone! Think very very carefully before entrusting your valuables to this company. Only gave them one star because didn't have option to give them less...”

Helpful Report

Posted 3 years ago

“I sent 3 paintings I had painted through P2G, they were picked up on the Monday and two were delivered on the Wednesday. When the third was not delivered by the Saturday I raised a complaint which took over a week and after I had been in touch again I was told that it had been found would be delivered soon. When it was not delivered and more communication, two weeks later I was told it had been delivered, but it had not and they did not have a photo as proof of delivery. I made a claim, but as I don't have receipts for something that I created myself, it looks like I will not even get the £10 compensation”

Helpful Report

Posted 3 years ago

“I would rate 0 stars if I could. I will never ever use them again. Not recommend them at all. Costumer service is awful! You just get to chat with someone who does nothing to help you. I paid the insurance and they didn't refund my money anyway. Taking legal actions against them already.”

Helpful Report

Posted 3 years ago

“I actually bought international despatch through Hermes Internatioanal site, they lost a parcel before Christmas and when I went to claim I was referred to Parcel2go and Hermes say my claim must be with them as my contract is with them even though I bought my service on their website. Needless to say parcels to go refused my claim even though they have lost my parcel and it was insured but they say they don't have to pay me as I can't prove the value of the parcel. I insured it for the value and paid a lot for that insurance but still they refused my claim. I am taking them to court now but it's very clever the way they pass you from Hermes to Parcels2go and neither take responsibility. This company has the worst customer service ever and their insurance is a complete fraud, they never pay out even though they lose parcels contantly.”

Helpful Report

Posted 3 years ago

“This company is one big joke. Parcel was sent as present way before Christmas from Wales to London. I’ve contacted them at the beginning of January as nothing was delivered. Received a reply asking to wait 14 days which I did. Exactly 14days after in the evening I received an email that Parcel2Go lost it and because I paid extra for the insurance I might be eligible for claim. Week after another email was sent that my claim wasn’t successful. Whatttttttt? Parcel2Go is not taking any responsibility and now they have my parcel and the money. Parcel2Go I would like you to know that you’ve partially destroyed spirit of my Christmas. Not only that I was unable to see closest friends and family but also cherish moment of giving presents. Now? I have to purchase the same items and use different abs better company. I’m so annoyed. People AVOID.”

Helpful Report

Posted 3 years ago

“Parcel was not collected on two occasions! contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". useless company, avoid at all costs.”

Helpful Report

Posted 3 years ago

“Giving one because I can't give 0. The delivery company "lost" my parcel and parcel2go did nothing to help me. Had to open an enquiry twice, because the closed the first one "by mistake". They tried to trick you so you can ask for your money back. Started a complaint and even when provided the right documents to prove value and non delivery of my parcel, they are trying to refuse to give me my money back! They are dishonest and thieves!”

Helpful Report

Posted 3 years ago

“I am that incensed by the experience I had with this company I have taken a step I’ve never taken in my life before ... I need to damage them ....... Well if I could leave less than 1 star I would do . This review is not just opinion it is fact . I tried to book a delivery, filled in all the correct details without any omissions. I checked the details before proceeding to the payment page. When I clicked on continue it just kept sending me back to the beginning again. I tried doing the whole process again TWICE with the same result. As you are not able to speak to anybody the only option I had was to use the online chat . Yes they are under pressure so you have to have some patience. I joined the at 24 in the waiting list . 30 minutes later an advisor started chatting to me . A gap of maybe 5 my minutes in between ever Q & A. After telling me they didn’t know what the problem was even after looking in my basket remotely. Please hold while I connect you to another advisor I was told .... I WAS PUT TO THE BACK OF THE LINE AGAIN . I had to get this collection sorted out on that day so I had to persist. It was too late to get a drop off for a Saturday collection and I was told nobody collected Saturday . I could go on and on but let me get the end. 4 HOURS I spent with them with no satisfaction. I HAVE ALL THE FOUR, yes FOUR CHAT TRANSCRIPTS that would make anybody shake with anger. I eventually sorted out the entire thing direct with Hermes on line . Dropped off the 2 cartons Friday evening . Paid online . Labels came by e mail. Cartons COLLECTED BY HERMES SATURDAY despite parcels to go telling me Hermes didn’t collect on Saturday. Moral of the story . Do business with Parceltogo and your own risk and also I’m ashamed at myself for my perseverance but I was determined!! I have saved all the chat transcripts should I be doubted . UPDATE. Parcels to go responded to this review by asking to get in touch with me but as I did not have a booking reference number they could not contact me direct and so would I contact them ! It was clear to see from my review I didn’t get as far as getting a booking number which proves they did not even take the time to read my review fully ! I have tried to contact their customer support team but guess what ..... they do not provide a direct a mail link to that department !!!!!!! I would have to go through their online chat again and I would rather put nails in my eyes rather than use the online chat !! I sincerely hope whoever reads this heeds my warnings”

Helpful Report

Posted 3 years ago

“for your own good do not use this company to send your things. 40 days have passed for a package from London to Greece. the tracking number has no progress since the 2 days of receipt. a market item with a savings of 2 years just lost it.”

Helpful Report

Posted 3 years ago

“Would give a zero rating if permitted. Christmas presents and card sent - packaging ripped and one present removed. Package tapped up with 'Fragile' taping neither presents nor card fragile. Submitted a claim on 25th December - claim still pending??? and no way of contacting them by phone/email to check progress or make insurance claim. Should have read this page before using them - usually read reviews first!”

Helpful Report

Posted 3 years ago

“Utter garbage, courier doesn't turn up and all P2G will do is advise you there's nothing they can do but rebook for another day. £50 for an item in the first place is a rip off, let alone wasting an entire day for a collection that doesn't happen. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“I'm still awaity a parcel that was sent on 4th December 2020. The collection courier pre-marked the item delayed before it got to the depot to be sorted and sent to me. According to the tracking, it is still at the depot. Im unable to enquire further as I was not the sender. Thankfully the sender sent another parcel wiia different courier, which i got in two days. I feel sorry for the sender who has lost out.”

Helpful Report

Posted 3 years ago

“Parcel2Go is a shambles of a company. It is incredibly bureaucratic. It is impossible to actually talk to anyone in Customer Services. It is all done through emails and endless forms. And the time it takes for Parcel2Go to reply. The CEO is James Greenbury but customers will never see or hear from him. He must be just a cardboard cut out who must live like a hermit in the bowels of Parcel2Go premises. If you do spot him you get bonus points. He certainly doesn't reply to any emails.”

Helpful Report

Posted 3 years ago

“I ordered a delivery via parcel2go for collection & delivery. The parcel contained Xmas gifts including a voucher (you needed to state contents on outside of parcel). I paid for insurance and extra to ensure delivery by certain date in December. Parcel was collected from me but never arrived. I started a claim in December & even though I am not claiming for the voucher as I managed to get Amazon to cancel it - I am claiming for other gifts & postage. They are making it very difficult & continuously ask for further information. They have now asked for proof it did not arrive (even though their system clearly shows it did not arrive!). So I have had to ask my relatives to write an email to confirm non-delivery. Ridiculous! They are obviously trying to get out of paying what went missing - I will never use them again!”

Helpful Report

Posted 3 years ago

“Great with UK deliveries. Probably good with all deliveries when things go well but when things go wrong... woah! Sneakers got lost in the USA by Fed Ex in August. Its now mid January the next year and Im finally getting money now. I could have got it sooner but I was trying to find some common sense in their offer making. Problem is, it doesnt matter how much you insure it for, if it gets lost its how much you can prove. Which I wasnt expecting money for my time I spent working on the item but other materials. I could prove the sneakers but because I dont buy new paints every time i do a job obviously I couldnt prove my other costs. I remember when companies used to want to protect their good name. If Id seen the 14% reviews Id have guessed they didnt care. So for the sake of £35, which I would have used common sense and written off in previous jobs, P2G have decided to say F you and lost future business. Crazy. Avoid!!!!”

Helpful Report

Posted 3 years ago

“Do not use this company they dont pay out when they loose things or gets damaged this day and age nothing should get lost with digital tracking”

Helpful Report

Posted 3 years ago

“We paid for door to door service but had to try ringing twice (and was cut off) to find where the parcel was in Qatar. We tried for two days to find where. Said they had tried to deliver but didn't and on 23rd December recipient of the parcel had to drive around to find the depot as there were no contact numbers and was told FIVE times that the parcel wasn't there. After 2 hours waiting, it was then discovered! It was found that someone had put a label on top of the other labels and had transposed the wrong phone number. Certainly not the service we paid for and with no way of trying to complain to them. We have wasted so much time.”

Helpful Report

Posted 3 years ago

“Delivery reported on 31st Dec. Eventually delivered 5th Jan, but package damaged and contents broken. No reply to non-delivery report (via online form) as yet (7th Jan), and unable to update it. So using chat line as only apparent option. Long queue... Chat line asks for reference before starting but does not display it to chat agent. Agent has updated online form so I can submit a claim, but form is not convenient. So far, so bad. Other companies e-mail progress and also provide full details of courier so you can track directly if need be; not these people This was my first trial. There will not be another.”

Helpful Report

Posted 3 years ago

“Just now I took them on and won I took them on and won. This is what you do. 4 day service took 5 weeks to arrive. 2 out of 8 boxes missing. P2G made zero attempt in trying to work with UPS to find them, left up to me to arrange. P2G didn’t even respond to 4 emails requesting a refund sent each week over 28 days. Sent all details to credit card company and got a charge back (full refund) of £1200. Always use a credit card, not debit card.”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews