Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,195 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not answer messages got automated answe with ref no over week ago Said problem would be addressed in 24/48 hours A joke.”

Helpful Report

Posted 3 years ago

“This company is total useless collected my parcel on 4th August and it still hasn't been delivered, I have opened 5/7 cases and it keeps getting closed 48 hours later! The online chat agents are useless !!! Every single agent "typing" exactly bthe same excuses as to why I can't claim from my insurance which I have paid for!! AVOID AVOID AVOID parcel2go are theives they have took my cash and my package”

Helpful Report

Posted 3 years ago

“They Don't Give Damn I purchased a 4 day service London to the Caribbean. Customs documents completed. Parcel was collected on the 11th June 2021. Arrived in the Caribbean circa 18th June 2021. I was advised there was a customs delay. Today, 13th August 2021 the parcel still has not been delivered. P2G has been contacted time and time again via chat. The only method they give to make contact. Following a bitter complaint on 4th July P2G sent me a blank airway bill, (AWB) and asked for more details. I again provided details of the parcel contents and returned the completed AWB on the 4th July 2021. It took P2G 10 days to pass on the AWB. Despite this. The parcel still has not been delivered. Repeatedly contacting P2G all they say is '...they are awaiting an update from their agent and a case has been opened'. They advised they would be contacting the recipient, to-date they have made no such contact. And will not provide contact details for their agent on the island. So in short they do nothing to promote the resolution of this matter. My advice is spend your money directly with TNT FedEx or DHL. Forget this P2G boggit and leggit outfit. Worse still, P2G is a customer of legitimate courier firms. In my case the parcel was actually delivered by TNT FedEx of which P2G is their customer. TNT FedEx are actually quite helpful but refer me back to P2G as P2G is their actual customer. Avoid this outfit. Totally incompetent and disinterested in actually resolving this matter.”

Helpful Report

Posted 3 years ago

“Shambles of a service! Still awaiting an £80 refund. They claim my returned parcel got lost in transit. I will never use this company again”

Helpful Report

Posted 3 years ago

“My delivery not arrived, tracked and page never updated, always says the same thing. No info really. First time I have had dealings with this company, before I buy anything online again, if seller uses Parcel2Go I will not make the purchase. I may aswell just throw money down the drain.”

Helpful Report

Posted 3 years ago

“P2G Help center They are always sorry and advise you to wait More than that they can't do Why they call it Help Center when they don't help at all”

Helpful Report

Posted 3 years ago

“Despite taking out their expensive insurance when my item arrived damaged they refused to pay out and said the item was prohibited please check your item against the prohibited list I’m out of pocket by £200 despite packaging my parcel well”

Helpful Report

Posted 3 years ago

“Collection supposed to be 0900-1730. Never showed up. No phone number to contact them on, only option online to (rearrange) collection date, with next collection date in several days time. Appalling company AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Zero accountability for poor service. 2 no shows from Hermes for collection of a parcel. Thursday and Saturday wasted and palmed off by being told they have 96% success of collection”

Helpful Report

Posted 3 years ago

“Lost parcel. Insurance claim still not approved after months”

Helpful Report

Posted 3 years ago

“This company is a total shamble. They do not have a complaint policy for customers. They refuse to take any accountability for the problems. There is no third party a customer can escalate any issue as they are not regulated. A client is completely unprotected and will basically depend totally on them. Customers are mistreated and the business will just blaim the courier without doing anything. Thye keep promising contact back within 1-2 days but this has never happened. I had always to get back to them and they keep failing to inform me. The parcel was supposed to be delivered two weeks ago. Nothing has arrived yet and nobody knows where the parcel is. SHOKING. will report the matter to trading standards as they deserve to be shut down.”

Helpful Report

Posted 3 years ago

“4 months and no dialog Sent parcel to my parents in Spain (from UK) 12 April, as of 4th August it still hasn't been delivered. UPS will not discuss with me as I am not the sender (P2G is) and Parcel2Go will not respond to email, Facebook Chat, Live Chat etc. Trying to claim is futile - as UPS show the goods 'held at depot' P2G won't raise a loss claim. Whenever I contact them via Facebook, they reply with something along the lines of 'We need to discuss this with the carrier' then never get back to me. Although UPS is the problem with delivering the parcel, Parcel2Go's communication (or lack thereof) is disgusting - I'm stuck trying to communicate with a company that doesn't respond, whose website makes it very difficult to claim loss of parcel, and the lack of any human interaction to try and sort this mess out, but their middleman service means they are my only point of contact. They have never replied to an email, they close any claims immediately as UPS show goods as 'held at depot' and they don't continue any Facebook dialog. All import charges etc. have been paid, the only thing stopping UPS delivering is the loss of the parcel, and P2G seem unable or unwilling to start proceedings against UPS - Parcel was sent with full insurance cover paid, but it seems I can't claim against it, even after 4 months in transit.”

Helpful Report

Posted 3 years ago

“Lost my huges 2 parcels, 4 returned back without a reason! I moved the country with a toddler and since March never got any of my stuff I sent!!!”

Helpful Report

Posted 3 years ago

“The package was lost without any reasonable explanation, after 3 months no information was provided by the complaints department repeating t&cs apply to my lost delivery case. No consideration for statutory consumers rights. Gross negligence!”

Helpful Report

Posted 3 years ago

“Sent parcel told it was at the destination depot waiting for collection on tracking can't get in touch with a human on the phone it is not allowed then informed the parcel was lost via live chat told we would get our postal cost back only no compensation for the lost (proberly stolen parcel) parcel to go and hermes are a shambles what is the point of your tracking system if you really haven't got a clue where the parcels are if your system worked all you have to do is find where it was scanned last and ask the person who scanned it and which vehicle it was put on with so many parcels going missing there is a massive problem with in the company the might be a bit cheaper now I know why no customer service no organisation AVOID”

Helpful Report

Posted 3 years ago

“I used Parcel2Go to send something next day delivery, as I was relying on it arriving on time. Arrives late and when I complain, they said well you didn't purchase "Guaranteed Delivery". Such a stupid service! You purchase something and pay good money for it, but then have to pay more to actually get the service you pay for. Not sure how anyone can run a reputable business like this, customer trust completely destroyed! Don't bother using them”

Helpful Report

Posted 3 years ago

“Complete rip off & very poor customer service. A brand new and unboxed cabinet was damaged in transit and no compensation given even though we had paid for 'Parcel Protection'. Will never use again.”

Helpful Report

Posted 3 years ago

“This company has lost our £5000 worth pallet and we can not get a proper answer from them. We will report them to the police, we will bring this to trading standards and ombudsman! We have waited long enough to solve this. We have proof of non-answered mailings! Parcel2go tracking no: P2G91997992 Palletways order refference 91997992”

Helpful Report

Posted 3 years ago

“No warning that they were delivering. Driver just turned up at 7.40 am out of the blue, had a bad attitude and was shouting at me on my doorstep. Didn’t social distance and wasn’t happy about being pulled up about it. I would not use this company.”

Helpful Report

Posted 3 years ago

“If there was room for no stars, I would prefer it. They failed to collect my parcel and still haven't refunded me after 6 weeks and many requests. They make contacting them impossible and the "24hour 7 day" online chat facility doesn't work at all.”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,195 reviews