Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,194 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare to get confirmation & they divert to other couriers & they state wrong ref number it’s carnage keep well clear”

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Posted 11 months ago

“A shockingly rubbish service, simply a rip-off company that should be seriously investigated”

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Posted 11 months ago

“They completely ignore the customer. I had a parcel lost. 4 weeks after it was lost I got a photo of it behind a bin. It said delivered to customer?? I sent several emails etc and no reply or parcel or refund. Absolutely nothing.”

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Posted 11 months ago

“Everything works fine until you have to deal with their TERRIBLE customer service. No chance of dealing with a human being, their "live chat" is a joke. And if you ever have to make an insurance claim for damage (their insurance costs are very high too) they will bombard you with needing to supply so many documents the claim becomes impossible. I seriously advise anyone to avoid this company and book directly with a courier.”

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Posted 1 year ago

“Time wasters and rubbish system/QR/Drop off services - DO NOT BELIEVE reviews about "superb/excellent Cust.Service" - majority of these reviews are either paid or fake. They also tried to persuade me to remove a negative review - These are the worst brokers trying to make a dollar but their system does not synchronise with the courier systems. They generate QR codes that don't update immediately. Most of the orders can't be sent same day but next day due to same issue (not synchronising in teal time to be able to drop off the parcels!) - Did I say drop off? Sure enough. NOT ALL the drop off locations will accept parcel2go QR either, so better just use par el force evry or whatever - DIRECTLY - these guys meed to change a lot of things until their services will work flawlessly. At present its a hit and miss and with busy businesses you just don't have the time to waste with them and their rubbish dated systems and services. Tip for consumers: RUBBISH Cust Service, their QR code works on/off Playlist a lot of location where you can drop off the parcel, however not all the locations accept their code because it’s not updated with the couriers system in real time. Basically waste of time completely.. Products used: International EU Parcel postage”

Parcel2Go 1 star review on 14th November 2023

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Posted 1 year ago

“I am extremely dissatisfied with Parcel2Go's poor level of service. My shipment was lost by Yodel, and my complaint was not addressed. Contact with the company was limited, and if I hadn't reached out myself, no one would have followed up on my case. Avoid this company at all costs.”

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Posted 1 year ago

“OMG.! I’ll let the photos speak for themselves.”

Parcel2Go 1 star review on 3rd November 2023

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Posted 1 year ago

“Terrible service. They lost my parcel with no apparent reason. I'm sure my parcel didn't have wings to fly. Its definitely SOMEWHERE. parcel2go has no telephone or email address to get in touch with them. Their live chat is constantly having technical issues. They are a big scam.”

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Posted 1 year ago

“Between parcel2go and the lying idiots at Evri, i have been waiting over a month to get a refund for a failed collection, Evri said they tried to collect, I’m retired and was at home on occasion they said they attempted collection, the same day the item should have been delivered and i had paid the guaranteed delivery date fee or get a refund. Still waiting two chats online messaging last one said they would give me a refund. Still waiting 3 days later never use them again.”

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Posted 1 year ago

“if I could give them no stars I would. I insured a parcel that went missing when Tuffnells went into adminstration. They are making it as difficult as possible to claim that insurance. I have to supply receipts for everything in the suitcase although I've told them it was full of decorating tools, old clothes, ornaments etc. Absolutely shocking service, no consistency between staff either and if you ask questions they don't answer just send the same generic apologies that are meaningless.”

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Posted 1 year ago

“We booked a fiberglass item with them and paid additional insurance. The object was 10mm thick fiberglass, built for people to jump up and down on for amusement game, extremely strong. upon delivery it was badly damaged, dropped on the end from an estimated 6-8 ft. We supplied all the required documents and pictures, they kept coming up with reasons why they would not pay and we kept sending proof. Eventually they said the material ie fiberglass was not covered and yet they took additional insurance premium to cover the delivery even though they knew it wasnt valid. All they offered was a refund for the delivery charge and not the £ 320 value of the item they damaged.”

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Posted 1 year ago

“Never collected my parcel then took over 2 weeks to refund”

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Posted 1 year ago

“One star rating is too much for this uncaring company. Unfortunately I used them to send an expensive Keyboard. They lost it. There is nobody to talk to. No emails get answered, The web page to report it doesn't work. The complaints phone number doesn't work. I email tjem they don not reply. Parcel Farce who they sent it with will not talk to me directly. No I am left not knowing what the hell is going on. It is a week overdue now and I do not know where to turn. Stay clear. OH I ahave posted their parcel number that the site says isn't valid!!!”

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Posted 1 year ago

“Do not use this company.”

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Posted 1 year ago

“I sent a Mobile Phone worth £400 with tracking next day. Evri had lost my parcel and told me to contact Parcel2Go as I found the deal with them. I contacted Parcel2Go and they literally said sorry there is nothing we can do. I explained I am struggling financially and really need the money as I was selling the phone to get myself a few things for my house but they just didn't care. I threatened them with letting the newspapers know what they had done and they just didn't care. They really did make my life hard and affected my mental health extremely also never refunded or respected me in anyway. I hope nobody ever has to go through what I did.”

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Posted 1 year ago

“Horrendous experience-Never use this company to deliver goods abroad. When things go awry you cannot speak to anyone !!!!!!! I spend over a £120 forwarding a piece of ART to the USA that was sent to me in error by the Canadian artist ( let no good deed go unpunished !). The art was collected from me on 22nd November 2022 and I was informed it was being held in customs for varying reasons depending on whom I encountered on the live chat - It never reached its destination and took until the first week of February 2023 to be returned to me in the UK !!!!!!!!!!! I have never been so stressed in my entire live ! When it was finally returned to me , the artist paid for his Canadian courier service to collect it and it was united with its owner some 7 days later !!!! I noted that P2G marked the item as 'Delivered" and claim "resolved " !!!!! You couldn't make it up. Some 22 hours of my life wasted on "live chat", unanswered e mails , what's apps , instagram , messenger over the 3 months My advice is to send directly with your courier of choice and not P2G as you have no redress when problems arise ........I was never even reimbursed !!! Reference P2G109433174. In the response below Nazeem claims to have send me a personal e mail to resolve issues -rest assured he hasn't , no communication received ! UPDATE :an email came through from Naseem some 20 mins after I stated that I'd had no communication from P2G. I was given the excuse that it was a "prohibited item " ....original art on canvas( no wood ) is not on the prohibited list. True to form no response to my follow up email.The next instruction will inevitably be that I need to change my browser settings .....”

Parcel2Go 1 star review on 22nd August 2023

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Posted 1 year ago

“Told parcel2go.com to pickup my parcel that came from Nigeria. Worth £600 From london to Glasgow. Paid my parcel got lost from dhl delivery depot. Contact customer service one of the worse people you can chat with they keep closing my claims Avoid avoid them if you can. They're scams”

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Posted 1 year ago

“What a utterly rubbish company. Booked a courier collection days ago. Courier should have collected today, they didn't. Transpires Parcel2go cannot guarantee courier collection because it very much seems like it depends on whether a courier is actually available and the company as capacity. Caused me a lot of stress. I have now booked a reputable courier to collect and deliver the parcel next week. Hopefully it will arrive in time since it's for my sister's birthday (Which could be her last birthday since she has terminal cancer). Imagine the stress knowing this company may have ruined what could be her final birthday. Idiotic company! I would not recommend Parcel2go. They a cowboy company. Spend a few extra pounds and go direct to an actual courier.”

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Posted 1 year ago

“Good website, average prices but absolutely terrible customer service. They only offer a live chat service, no phone numbers or e-mail addresses. The live chat agents are very very polite and will say sorry a hundred times, but won't actually do anything. If you raise a claim, they ask for your suppliers invoices as well as bank transfers to prove payment, above this, they then proceed to ask for 10 images of the parcel, inside and out, which is very hard to obtain as a business. They string you along, asking for more obscure documents until they reject the claim and hide behind live chat. A joke of customer service, would rate them 0 stars if I could. Looking to switch to direct accounts with couriers - at least you can speak with a person who can actually do something.”

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Posted 1 year ago

“My package was damaged dropped by the courier, and when I asked for conversation, I was told it was my fault I will not be so using this service anymore. Please avoid at all costs.”

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Posted 1 year ago

Parcel2Go is rated 1.5 based on 2,194 reviews