Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. Their customer service, which is like trying to argue with a 6 year old on a playground is a joke, their professionalism is none existent and tbh I’m done with them as a company. They try and say that you under-weighed parcels even when you present them with digital proof and they actually tell you to contact old customers so they can supply photos of the box with a tape measure !! I don’t thing their live chat advisers actually understand that we are the customers and without us they don’t have a business because basically they suck. When you actually start to be frustrated and start arguing they threaten you with disconnection then leave chat. Absolute rubbish company to use, have used over the last few years and I’ve had enough of them, will take my parcels elsewhere.”

Helpful Report

Posted 4 years ago

“Just awful second time.they lost my order and wont refund it 60 pounds put of pocket”

Helpful Report

Posted 4 years ago

“P2G are not the courier, so anybody says "They Lost/Broke" may parcel is incorrect. P2G is a broker for other couriers, so you make the choice of which service you use be it Hermes/TNT/Parcel Force. If you want more reliability/tracability chose Parcel Force, if you want it Cheap go hermes. But neither is 100% If you want it closer to 100% use Royal Mail Signed Special Delivery. If you want it even closer to 100% use a dedicated point2point courier.. But if you want it CHEAP go back to P2G and book the cheapest service. I send 400's + parcels a year, all booked with P2G with about 1-2% issues. Yes customer service is difficult, mainly because they have to go to the individual courriers for information... If you don't want the man in the middle, Book direct. for Hermes it's a little bit more expensive, for others it gets quite expensive with no contract. If it's valuable, Insure it.”

Helpful Report

Posted 4 years ago

“Delivered the item, somewhere, but not to the recipient. Avoid p2g and Hermes. Total morons.”

Helpful Report

Posted 4 years ago

“Claimed sender refused pickup. Sender confirmed it was collected. Asked for time, vehicle and driver details so CCTV can be checked. Unable to provide. I am reporting this as theft. They can deal with the police.”

Helpful Report

Posted 4 years ago

“Ordered an item to be delivered and requested a change of address numerous days before delivery and they told me they couldn’t do that. Despite the fact that they hadn’t even collected it from the sender. The item has now gone missing and I am out of pocket. Thank you Parcel2go. You really were useless.”

Helpful Report

Posted 4 years ago

“I put in a claim for a parcel that collect plus stated themselves was delivered to the correct address (I have email proof) and parcel2go denied the claim stating it had been delivered to the correct one and signed for. Clearly lying to get out of paying up. Avoid!!”

Helpful Report

Posted 4 years ago

“Cheap prices means lost parcels and not honouring any claims!”

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Posted 4 years ago

“They lost an uninsured parcel and told us that had it been insured we would have been covered so we sent the next package insured and it was damaged and now they won't pay out because all we have as proof of value is our own company invoice (and the fact that I insured it for that amount). I'm taking legal action against them.”

Helpful Report

Posted 4 years ago

“The wrose service ever, they lost my parcel and they tell me this 3 moths later!! Really bad service! They are not give me any of my money back including that I pay for a insurance.... PLEASE DONT USE THIS SERVICE! 16-03-2020”

Helpful Report

Posted 4 years ago

“I'd urge people not to use Parcels2GO. I sent out a mobile phone and they lost (allegedly stolen by them) it. I took out insurance - waste of money. Please don't trust them, you can't speak to anyone and customer service is poor and non existent.”

Helpful Report

Posted 4 years ago

“You lost my parcel. Address was written in full. There was barcode. Even if the label came off. The address was written in large black marker pen so it cannot be lost.”

Helpful Report

Posted 4 years ago

“Was sent a fine for £45 issued by ups. I sent a parcel that weighed 14kg, they weighed it as 43kg? I sent parcel2go, pictures of the items on scales they said they needed more I sent measurement pics (height width length) they said they were not willing to take it to ups, you will just have to pay the fine. Will never use again!”

Helpful Report

Posted 4 years ago

“Terrible company. They have pick up points on their website that no longer work with them. I had a parcel booked for drop off and when I got there they told me they haven't dealt with them in over a year. I had to go to another drop off that was miles away. Disgraceful”

Helpful Report

Posted 4 years ago

“I wanted to drop off a parcel at a point they had listed on their website and when I got there the lady in the shop told me they haven't dealt with them in over a year. I ended up dropping it off at another shop miles away and have been trying to contact them since to see if they have received it to no avail. This is the worst experience I have every had trying to send a parcel. I haven't got a clue what's going on.”

Helpful Report

Posted 4 years ago

“Worst company ever I was at work when delivery was attempted, so they sent it back to seller.”

Helpful Report

Posted 4 years ago

“DO NOT USE. My biggest parcel has been lost on the way and never left the pick up destination. I received 3 parcels on 4 and nobody warned me about the one missing before. No explanations or justifications for what has been lost. Only justification is that it is normal they get some packages lost with the amount they receive. My suggestion is that they learn to do their job and if they have to loose people's important belongings they DO NOT take packages. Big mistake.”

Helpful Report

Posted 4 years ago

“DO NOT USE, Just look at feedback, Will not provide basic service such as POD. They stoped responding to emails after I escalated and chased for 8 months to be ignored. Closed case without responding. All I wanted was a proof of delivery or signature and would not provide. Customer service is a joke.”

Helpful Report

Posted 4 years ago

“Worst company I have had to deal with, lost my parcel as they decided to return back to me, no clue to why, and are doing anything to refund me back, can’t even speak to a human, it’s all done over chat who are just useless and lie, there is no actual contact in the claims process, no reasoning, it’s there offer with no explanation or nothing. it’s horrendous service, please avoid for your own sanity!”

Helpful Report

Posted 4 years ago

“I would give zero stars if I could. Customer service is impossible to get in touch with. They insufficiently supply you with paperwork and then blame it on you. They delete customer comments on their social media and then demand more money from you or threaten your parcel won't come back. DO NOT USE THIS COMPANY!!!!!”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews