Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a Fraud company with self regulated insurance and with no guaranteed delivery of items. I think if you send valuable items and irrespective of how much the items are insured, they will lose the parcels. As the insurance is self-regulated, we can't satisfy their claims dept and it is impossible to either get the item or get the insured sum amount.”

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Posted 4 years ago

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Posted 4 years ago

“Never use this company they are absolutely horrible.”

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Posted 4 years ago

“Awful service. Sent a parcel on August 28th, picked this company because promp service was guaranteed. Over a week later later, no t delivered, contacted parcel2go on numerous occasions. Was told they would investigate with the courier. After another week I was told parcel was missing, another week later got an email saying that parcel was found. A week later the parcel was delivered back to me. I again contacted parcel2go and was told I wasn't entitled to refund!!! An absolute joke, I paid 32 euro for a service that I didn't receive. I will never use parcel2go again and I will tell anyone that is thinking of using this company to go else where. Atrocious customer service.”

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Posted 4 years ago

“Awful service. I supposed to receive my parcel in 5-7 days. My parcel went lost. No human to contact or talk for help. The automatic service leads to nothing. After few days I claimed my parcel was lost, none contacted me yet. I am fuming as can’t contact anyone to get answers. Never again!!”

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Posted 4 years ago

“Tried to drop parcel off in lockers three times over two days and lockers continually full. Tried dropping off in shop but told I could not do this. Customer Service abysmal unable to assist in any way, could not tell me when lockers would be emptied, seemed to imply it could be up to 48 hours. Having paid for two day delivery this was never going to happen, they are taking money and failing to deliver any service. AVOID”

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Posted 4 years ago

“It's like getting pest!! customer service is a joke!! keep asking the same question, asking for pictures of lost items, I sent 8 parcels, 7 were delivered opened and missing/broken items!!! one parcel is lost, the most valuable one. I hope they go bankrupt!!”

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Posted 4 years ago

“Service worked fine 2019 2020 is a different story, information is not going through and parcels are not collected. UK / Brexit problem?”

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Posted 4 years ago

“They lost my package and even if i paid an insurance tax they did not payed me back. I lost a lot of personal and valuable belongings and all they could give me back was the money payed for delivery. I would not recommend, i’m sure there are better companies that can do their work right! If you want to purchase their services please reconsider and don’t make my mistake.”

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Posted 4 years ago

“Impossible to contact by phone or chat. I ordered a Collect+ delivery via Parcel2Go and took it to Tesco, who scanned the barcode on my phone. So far so good. But then the store assistant proceed to try and stick a "label" that was just like a paper till receipt, ie. not sticky and very flimsy, to the parcel, securing only the ends with bits of yellow tape. I said that this must be wrong: labels should be sticky and that that one would come off at the slightest touch. She insisted it was normal and ok, and her colleagues agreed. I said this was unacceptable, then another colleague said he would put tranparent tape over the label, which I accepted. He said something about cutting back on resources. I find it hard to believe that Tesco don't have proper label printers. I don't know if this is a Tesco issue or a P2G issue.”

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Posted 4 years ago

“I paid the seller for my item and shipping and when my parcel arrived the company had sent it COD I am trying to get my money back DO NOT use this company!!!!”

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Posted 4 years ago

“Awful service, parcel arrived late, and damaged. Parcel2go would not cover damage even though I paid for cover, and the item was not an excluded item. VERY bad customer service. Lost £200 because of this company.”

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Posted 4 years ago

“Booked with this company to return a chair. Hermes was the courier. Didn't arrive on Saturday when it was booked for, told me it would get uplifted on Monday, which it wasn't, then it would be uplifted on Tuesday, which it wasn't, then I was told they would rebook it to be uplifted Thursday by 8pm. By 6pm I got an email to say it wouldn't be getting uplifted. Did I want to book it again? Definitely no. Disgraceful attitude for Parcels2go and Hermes. They both hide by not providing contact details. Do not use either of these companies.”

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Posted 4 years ago

“Suggested renaming company Parcelnogo. Parcel hell. Parcel don't care. Can you think of more??!!”

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Posted 4 years ago

“Took my order, parcel not collected but on system showed collected. Only able to reach online chat.... Brick wall. Failed to reply in 24hours, pulled a BORIS.... every body's fault but their own After 3/4 hour texting demanded refund and compensation. 7 day wait for compensation Avoid like corvid 19. Not fit for anything. I wish nothing but Ill fortune to their owners. Come the glorious day!”

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Posted 4 years ago

“Frustrating, poor online-only customer service. I would avoid at all costs.”

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Posted 4 years ago

“AVOID!! I send items as a business and have spent over £3000.00 in the last few months, I currently have 4 claims for damaged items adding up to over £200.00 and they are trying everything they can not payout for the items, I have took my business elsewhere customer service is no existent!!”

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Posted 4 years ago

“Lost my parcel!”

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Posted 4 years ago

“Paid extra for protection. They are unable to track parcel or issue refund as waiting for courier!! Poor communication. Won’t be using again, shame seemed convenient!”

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Posted 4 years ago

“Proper bhenchooo”

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Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews