Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sammie solved the problem I had very quickly. Was very impressed”

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Posted 9 years ago

“Very helpful, straight to the point and got my query sorted. :-)”

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Posted 9 years ago

“Bit nervous about the lack of phone support when something goes wrong, but the online chat operator came through and was really helpful.”

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Posted 9 years ago

“Booked through Parcel to Go on Friday for a collection on Monday via Yodel. However they never arrived, turns out they only collect between 7-7pm and as we are a company we are only open 9-5. I used the live chat to rebook the collection and had a really helpful girl named Sammie, it was quick and easy and she rebooked us through UPS for a collection the same day by 5pm. We use Parcel to Go often and have never had a problem before however we will no longer be using Yodel due to their time frames!”

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Posted 9 years ago

“I HAVE JUST HAD A PARCEL DELIVERED BY PARCEL2GO LAST SATURDAY 30th MAY 2015. (SO WHAT YOUR THINKING). HOW ABOUT A CHEAP DELIVERY FIRM SENDING REGULAR UPDATES VIA E-MAIL ABOUT YOUR PARCEL,WHERE IT IS AND WHEN IT WILL ARRIVE ALMOST TO THE MINUTE. THAT IS WHAT PARCEL2 GO DID FOR ME. THE BEST OF ALL THE LASS THAT DELIVERED IT WAS VERY CHEERFULL AND POLITE BY THE WAY THIS WAS 7.45 AM AND LIKE I SAID IT WAS A SATURDAY. GOD KNOWS WHAT TIME SHE STARTS OF A MORNING BUT FOR ME AND PROBABLY MANY OTHERS WEEKENDS IS MY TIME OFF. VERY WELL DONE TO PARCEL2GO I STRONGLY RATE THEM WITH 5 STARS THERE GOOD THERE CHEAPER THERE PARCEL2GO.”

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Posted 9 years ago

“Friendly customer services that sorted out the mistake I made very quickly. Thanks for a great service yet again.”

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Posted 9 years ago

“Have used this company several times and been happy with the service, when using the 'Drop Off' option.”

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Posted 9 years ago

“very helpful and great experience”

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Posted 9 years ago

“live chat is an excellent service Sammie solved my problem right away”

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Posted 9 years ago

“Just spoken with Nicola - very helpful and my query has been sorted within minutes by her, whereas i was still awaiting a response from the query i originally spoke to someone about two or three weeks ago. Very impressed with Nicolas efficiency - thank you”

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Posted 9 years ago

“This morning I had a parcel to get out to customer asap. Imagine my stress when I could not log in, and my security answer was not helping reset my password! However the chat window, and to be more precise, Nicola was there to set things right. It took her no time at all to assimilate the problem, check I was who i said I was, and fix my issue - not failing to explain the 'why' of the situation. First rate service, many thanks!”

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Posted 9 years ago

“Nicola was very helpful and resolved my my query in a few minuets. 100/100 in my book :)”

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Posted 9 years ago

“Excellent speedy service from Sammie!!!!!”

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Posted 9 years ago

“I spoke to Nicola, she was excellent ! I am not very confident on the computer, she was very patient while I took my time typing out my query. I am glad I spoke to her as she was very helpful. 100 out of 100!! Naz”

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Posted 9 years ago

“GREAT SERVICE BY SAMMIE HASLE FREE QUICK AND EASY CHAT. THAT WAS PLESURE HOPE DEAL WITH YOU AGAIN THANKS ALOT”

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Posted 9 years ago

“It worked ok thanks”

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Posted 9 years ago

“Online system fairly simple and intuitive to use. System didn't provide emailed consignment note and required follow up. Wasn't clear whether this was by TNT or P2G, and took me a call to TNT to find out. Live chat help button is quite well buried in the P2G site so took a while to find. Once I was there, the help was fast and effective.”

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Posted 9 years ago

“Try the rest and then come to one of the BEST i have used P2G and willbe again there booking and document process and there LIVE chat can not be beaten maybe equalled but not beaten”

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Posted 9 years ago

“Advisor was very helpful and it was so easy to get back on line with my account brilliant service pleasure to chat with deffo recommend this service to friends and family”

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Posted 9 years ago

“solved my problem within a few minutes. great help”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews