Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been robbed by this company. Keep your wallet and time well away.”

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Posted 4 years ago

“Probably the worse experience I have ever had with a company. They broke my the contents of my delivery and then refused to pay out the insurance. DO NOT USE. Keep your hard earned money away from this company.”

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Posted 4 years ago

“Appalling service, do not use. Failed to deliver my parcel, for no reason, they wont refund or return parcel”

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Posted 4 years ago

“When it comes to parting with money they are incredibly dishonest. They have closed all ways to communicate with them.”

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Posted 4 years ago

“Paid £14.75 to send a parcel to Thailand. Tracking was hopeless and after three weeks it has just been delivered back to me. No explanation and no way to contact them from their website. Shocking service, do not use.”

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Posted 4 years ago

“Terrible service, I would never use this company ever again. No control over the packages, Would be better using the couriers directly.”

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Posted 4 years ago

“Please do not use this company ,they will take your money but if they lose a parcel they make it impossible to claim a refund ,they basi ally thieve from you AVOID”

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Posted 4 years ago

“Awful customer service. parcel lost then said damaged and disposed of. Left me out of pocket!”

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Posted 4 years ago

“Cowboys. Stolen money, missing parcel “pending so called investigation” 3 weeks later I’ve had ZERO CORRESPONDENCE!!! I’ve only given 1 star as it wouldn’t let me give 0”

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Posted 4 years ago

“I paid them £150 to ship a laptop to Switzerland within 72 hours. 1 week later I finally got through to them in livechatbot to find out that they hadn't sent it. They then offered to send it back to me within 14 working and would not give me a refund. Worst firm I have ever dealt with.”

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Posted 4 years ago

“I received the parcel damage and I paid the insurance but I didn't receive a refound. Very bad service”

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Posted 4 years ago

“I paid for a next day delivery, they didn't deliver.”

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Posted 4 years ago

“Don't let this one star full you. I have to thank these guys. I have sent a mixed case of wine for my sisters birthday. They drank the wine but said they will be kind and won't charge for doing so. Haven't refunded yet but I know it will eventually happen with such a lovely team in charge. When can I do my next wine delivery, please? :D”

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Posted 4 years ago

“Stay Away. I used them to send a large 9kg parcel from the UK to Cyprus. Landmark Global that was their carrier managed to lose the parcel. This contained items from my grandfather that passed away and were of great sentimental value. They offered me 25gbp compensation. They do not care about their customers. Stay away.”

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Posted 4 years ago

“Dont let the one star fool you. Like most other here it should be a minus 5 at best. Seems to me that Parcel2go is a business built around 'losing' parcels then not paying out under insurance or even refund of fees. What happens to your parcels??? Another revenue stream maybe? Think serious questions need to be asked of this company by investigators from various authorities. It's disgraceful they are allowed to trade. You only have to look at the companies contact detals on this review page to see how serious they are about engaging with customers.”

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Posted 4 years ago

“IF I COULD GIVE MINUS 5 STARS I WOULD! N.B. Ignore this 1 Star rating... this is essential to click, in order to write a review! I would not recommend them under any circumstances. They are the worst! Conflicting communications from various persons regarding my lost parcel in October 19. After 3 weeks, advised it was lost in transit. Now already late, I had to make other arrangements to replace this lost present. Six weeks later, it appeared out of the blue. NO compensation received for inconvenience, aggravation, additional costs, postage etc. Will never use them again.”

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Posted 4 years ago

“If I could have given less than one star I would . 2 parcels lost, 1 returned spoiled as perishable goods inside. Refund refused although both insured as I hadn’t taken pictures or kept receipts. This occurred before current Covid situation . Very difficult to pursue complaint. Disappointing as previously very reliable”

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Posted 4 years ago

“Paid £76 for express delivery 3 to 5 days been 12 days and parcel still in transit. I have contacted parcel2go twice to be told they will email FedEx and get it delivered but still in transit also said they would email me in 2 days that never happened avoid at all cost especially the FedEx option ...”

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Posted 4 years ago

“Paid for express delivery 3 to 5 days been 12 days and still not delivered. Had live chat twice and only thing that say is we 'll email the company really bad customer service paid £76 for my parcel still to be in transit avoid the FedEx choice at all cost”

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Posted 4 years ago

“Scammers, lose your parcel and then don’t pay up!”

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Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews