“Hello to everyone,
I had super bad experience with this company. The lost my parcel, it was a very big box with christmas presents and from the 10 of December.... finally they confirmed me that they lost it (well someone stolen it). Until now I'm still waiting the compensation and the money that I spent to use this horrible company.”
“Sent package from Newcastle to Switzerland. Package got collected went on a merry trip for a few days and ended up back at the address I sent it from, damaged.
Nothing from the company. No response, no emails, no way of contacting them.
Having to look into legal ways to reclaim my money.
Avoid. There's a reason there is no contact number.”
“Do not use this company.. shambolic. I made a mistake when completing the documents to say that I would pay the customs charge as I did not want to trouble, my wife. the parcel was stuck in customs for 20 days as the customer services agent was not able to give me a contact number to make the payment and just kept offering apologies. After 20 days I emailed FedEx in the country that the shipment was upheld and they replied almost immediately and told me to make payment for customs and the good were released immediately. This company seem to have their customer service in India, they are a total and utter bunch of incompetent fools. Do not use them for anything.. bunch of donkeys.”
“Lost parcel , even purchased money for redirection. Never deliver. Never refunded. Being told will get 15ofc next purchase. Never lost a parcel with baby clothing and newborn presents! Unbelievable!!!!!
Do not use this company !!!”
“I sent my parcel on the 3rd of December 2020 and was stolen or lost or what ever ....this company seriously depressed me .I have been calling and emailing them from the 10th of December but no sign of my parcel no refund no contact back .
So I decide to sue this company and the case gonna go through this week ...
Seriously is sh****t company”
“A warning not to use Parcelcompare /UPS
A warning not to use Parcelcompare / UPS who have attempted to fraudulently claim I have sent an oversized package and attempted an additional bill of £120 (vs £30). Fortunately I have images proving their claims as false and fraudulent - DO NOT USE. They are nonetheless continuing to pursue their claim which is vexatious and without merit. Please refer similar experiences to the UK Police Action Fraud service.”
“Two of three packages badly damaged, one so much so that suspect is a cover for theft and despite any email exchanges have not resolved.
Please please do yourself a favor and avoid this company”
“AVOID AVOID AVOID. 3 day parcel delivery still no sign after 3 weeks. They have admitted it’s because they forgot to put the postcode on the labels, but continually fob me off with generic copied and pasted customer service emails. Impossible to get an answer out of them about anything. AVOID.”
“DO NOT USE THIS COMPANY Abysmal customer service. Parcel went to wrong address and even after communication multiple times with a customer service person it still went into cyberspace and eventually after 55 emails and paying another £17 was returned. Cost in total £34 for it to be returned to me. It was also damaged. I have never ever in my 67 years come across a more useless company manned by brain dead customer services personnel.”
“My Advice - DO NOT USE - Go direct to Courier
Be very wary of these guys. They claim to be a solution, finding you the best deal, but in fact they are the opposite. They have no call centre, no way of directly communicating (email only) and fob you off with generic copy and pasted responses often completely irrelevant to the question or complaint you raise. They refuse all claims of refund or compromise due to 'small print' and a disclaimer in their contract where they make you unknowingly waive their responsibility to adhere to the delivery contract you buy through them. My advice - steer 100% clear, go direct to the courier. My parcel was £70 next day delivery, took 9 days but was just 40km away after just 24hrs, thats 0.208KMPH travel speed in the last 8 days, and I had to chase here in the UK and in Slovakia. Im sharing all comms in Twitter, look up ParcelCompare, its all there as evidence of how they deal with customers.”
“Do not use this company, I have had an awful experience. Our items were badly damaged, asked to pay extra costs, which were subsequently waived but had a barrage of emails none of which addressed our concerns. Awful customer service and left with broken items which will never be replaced. The most disappointing and frustrating company I have dealt with.”
“paid for them to deliver via courier. Tried to say we had underestimated size (volumatic) then tried to claim 5 x the original amount extra. Reporting them. DO NOT USE, GO TO COURIER DIRECT.”
“Entered all the details for a package I needed delivering, paid them via the website and didn't receive the email with the labels I needed to post it. No contact number so the only thing you can do is message them via their website. Four messages, still heard nothing back 24 hours later. Terrible, appalling service. Do yourself a favour, go elsewhere,”
“Will never touch these guys again! They took £12 out of my bank account but provided no booking number or paperwork, so I couldn't send my parcel. Customer service was abysmal and obstructive. I finally said, OK on Monday I will review you online and take further action: and behold, they refunded my £12 on Monday. Meanwhile, I sent my parcel cheaper direct through Hermes. Ugh.”
“I booked a collection through parcel compare. It did not arrive. I was advised to wait in for 2 more days. It was still not collected. When I asked for a refund they said I would be charged £12 to cancel the booking. The booking was £18. There is no phone number just email. DO NOT USE THEM”
“If there was an option for zero stars that's what I would give. Useless company. My delivery was due on 10th December but my package is still sitting in a sorting office somewhere and they can't tell me where. I'm so angry as this is a Christmas present. Terrible. Stay far away!!!”
“Avoid like the plague,I contacted PC on 28th October after checking my tracking to find my parcel had been delivered to the wrong address 5 miles away (By UPS their courier ) ! Totally different postcode, it is now the 20 December and STILL no refund”
“Avoid like the plague,I contacted PC on 28th October after checking my tracking to find my parcel had been delivered to the wrong address 5 miles away (By UPS their courier ) ! Totally different postcode, it is now the 20 December and STILL no refund”
