“Ordered a next day 24hr pick up/delivery by ParcelForce, the two parcels were picked up on time on the selected day Tuesday 7th July, followed the tracking from Poole to EDINBURGH via the website which showed arrival at the Depot 07.10hrs on the Wednesday 8th July. Thats where everything seemed to stall - nothing moved until the Friday 10th when the parcels were sorted and eventually put out for delivery, that said they gave an hours delivery window which they missed by an hour. I challenged their Nextday 24hr Express to be told that they were very busy and had SUSPENDED their service guarantee in MARCH 2020! My gripe is simple - HOW can the advertise and sell a 24hr service at a premium price when it is not achievable - surely this is a trading standards issue? Pandemic or not they are selling a service they cannot deliver!”
“Do not use Parcel force. This company are corrupt and if your item is smashed by their incompetent drivers you will receive nothing. Please check them out on youtube where you will find much video footage of the treatment you will receive.”
“Really the worst company every. do NOT send anything with them. The third time they have my parcel in the depot since 3 days and they don`t do anything with it. The parcel is delayed again and I called them. They lied to me and assured it will be today but it`s not. AVOID THEM!”
“Critical: Professionalism, Quality
How is it possible that my shipment is collected by a parcelforce courier but never makes it to the local Solent depot. It should not be hard to narrow down a search for a high value and large awning which surely must have been stolen by staff? Why can I get no answers and just told I will be sent a form. Please have the decency to investigate. TE0365575.”
“Two very disappointing experiences. First medical equipment which took over two weeks to arrive. Second a parcel from Costco containing food (some perishable) and vitamin supplements(now out of supplies). It has been sitting in the Liverpool depot for the last six days and still no sign of delivery, despite contacting customer service and being assured it would be given priority. Would never buy from a company that uses them in future. If I could have given less than one star I would have done.”
“International parcel went missing on 19th June. Told to put a claim in on the 28th June. Registers for claim was not sent a reference number after two complaint emails about this now have a reference number but it won’t let me up load photo evidence totally useless service. I only put 1 star as there is no option for zero. Will never use Parcelforce again.”
“The driver never bothers to deliver
They just leave a card in the letter box by main Farm gate, for me to collect from local post office
My wife and I are currently shielding due to health issues
Do I now have to go to the village because of some lazy driver...I've been home everyday since March
It's also ripping off those that pay for the service.”
“I haven't yet received a parcel. It was sent 'next day' delivery and even with Covid-19 considerations it has now been 192 hours since the supplier confirmed the package had been collected by Parcelforce.
It has moved from the 'hub' to the local depot.
I have contacted the original supplier and also 'Parcelforce' have allegedly contacted the depot following making a comment on social media. That was 3 days ago when it was already 5 days late. In total it's been with Parcelforce in the local delivery bay for the last 107 hours awaiting dispatch.
There is no way to get this resolved.”
“I haven't yet received a parcel.
It was sent as 'next day' delivery and even with Covid-19 considerations it has now been 192 hours since the supplier confirmed the package had been collected by Parcelforce.
It has moved from the 'hub' to the local depot.
I have contacted the original supplier and also 'Parcelforce' have allegedly contacted the depot following a comment I made on social media.
That was 3 days ago when it was already 5 days late.
In total it's been with Parcelforce in their local delivery bay for the last 107 hours "awaiting dispatch".
There is no way to get this resolved.”
“The worse service not worth one penny , not respecting customers, each time there is a problem.. parcel is missing for weeks, driver is to lazy to stop so just note as I wasn’t home - every time. I will not use their service ever again.”
“Parcelforce didn’t leave a card when had to and I had to call them more than 5 times to get my parcel. I even had to travel to other side of city to collect it instead of parcel being delivered to me”
“I ordered something and was due to arrive yesterday, so I stayed in all day and then when going on the tracking later in the day, it said we missed the delivery - so clearly never rang the bell!? So today it said it was being redelivered today so this time I stayed outside the front of my property all day! (As I really need this package as its to fix my car!) Anyway with staying out all day, the tracking now says I missed the delivery- BUT NO VAN EVER SHOWED! absolutely appalling”
“We placed an order with a company sending Live Animals and they failed to deliver on the day they was meant to, and have once again failed to deliver again. We are concerned about the animals welfare. Trying to get in contact to talk to an ACTUAL person is absolutely ridiculous. Terrible service.”
“Appalling. There was no house number from the sender so they just put a ‘1’ as a house number (I rang them to ask why my parcel had not been delivered, told them it was a different no and was assured that they would change the house number). Happen to be friends with No 1 so checked with them when it wasn’t delivered for 2 days despite being told it was “out for delivery”. No parcel, no card, no doorbell ring. So I rang Parcelforce in Gloucester who then tell me 6 days after the initial enquiry that they can’t change the house number (even though they had arbitrarily chosen number 1 rather than asking the sender!) Never rang back when they said they would. Appalling service.
Absolute farce.”
“If they loose your parcel as happenned to me (was scanned into depot and then dissappeared) do not expect any help getting it back. Cutomer services do nothing, fob you off for weeks and then refer to their (very poor) compensation claims procedure.”
“PF driver picked up an item from my house Monday using the next day am delivery option. It's now Wednesday 1st July. Not only is the online tracking showing anything other than "Picked Up", I don't have a clue where the item is or when it will be delivered. I have already had to refund a buyer who bought an item from me. Parceforce = Parcel Farce. I won't use this terrible service again.”
