“Absolutely Terrible... These incompetent people ended up handing my package over to a stranger living in an apartment complex next to me. They could have sold my expensive package before I ever even knew they had it. No wonder the reviews all across the internet are nearly unanimous in there contempt and hatred for this pathetic company.”
“Parcel Force next day delivery service, total joke , spent a whole day home ,to be told there was no one in and no delivery card left, did see a parcel force van drive straight past around the time the alleged delivery attempt took place. Second day wasn't even loaded on to a van , ended up driving and picking up parcel from depot myself”
“I want to know why Parcelforce 48 takes 3-4 days (and longer sometimes) to deliver a parcel from Bradford to just north of Inverness???
Other couriers manage it in 24 hrs, I know I've had them.
I wish companies would offer a courier option to their customers rather than sticking with their one contracted and substandard courier”
“Parcel dispatched at Monday 28th October, 2015 by parcelforce 48hrs, item bought on ebay, info for delivery time on ebay 1-2 october, but info from parcelforce 30sep-1oct, 30th sept nothing, 1st october nothing, 2nd october nothing, even no single call from them, i called them around 4.20pm at 2nd october, 1st call 5mins listen f... music and super info about super service, on the end managed contact with some guy, he was very rude and told me parcel is on the way and put phone down, 2nd call 10mins music same guy i told him parcel number he put phone down!!!!!!, 3rd call i 4.42pm 8mins music, some another different guy answered, and now he saying that sender put wrong number and they had to locate parcel and resend it, so from now he saying 48hrs going again from moment when it was loaded to truck then 5 mins later saying that from moment when it was delivered to depot!!!! thats 1st lie, 2nd lie is that sender put wrong address but i got message from sender that he put proper address and they didnt ask him about porper address, however interesting is how they found that it has been delivered to wrong address without contactin sender or me???? thats 3rd lie, next problem is that guy was interrupting all the time when i was trying to say something, was very loudly speaking to me when i was trying to say anything, then he said me that he will let know in depot to deliver that parcel in 1-2 hrs???? so parcel was loaded on delivery truck or was in depot? 3rd lie? i agreed to stay in home and wait for courier but its 8 pm and no courier, that lying guy told me that it will be today then he wished me nice weekend what a prick”
“SHOCKING SERVICE! As a business customer of Parcelforce, (a small business - but does it matter?) I continue to be amazed at their terrible service! I will be leaving them asap. They loose parcels, don't care about that, don't communicate with the customer, don't collect on time (not even on the right day!) and still the account charges every time are for the expensive 24 hour service we use.”
“I needed to send a document overseas, and it had to arrive by today (Tuesday). So I spoke with the Parcel Force rep at the post office last Friday morning, and they assured me that if I paid for the priciest expensive option (well over £60), the document would definitely arrive on time, seeing how there would be three working days (Friday, Saturday, and Monday) to process the delivery.
But upon tracking the documents today, it appears to have JUST arrived at the destination country, which means it hasn't been delivered. I called Parcel Force customer service, and they weren't very helpful or polite, only saying that the documents would be delivered at a later time (not very specific)...”
“parcel force is the most awful delivery company. I don't understand how this company is still on business. my parcel has been returned to the delivery depot for 3 consecutive because the delivery man couldn't make time to drop my package, and finally i had to collect my parcel from post office.”
“My partner and I are from Australia and we moved to London. I sent my work clothes and a few extra pieces from overseas to save money After paying the extra money requested by post, we received a confirmation email after we paid on Thursday 17/09 that the parcel payment would be processed on Friday and delivered Monday 21/09.
I waited on Monday and the parcel did not arrive.
I waited on Tuesday and the parcel did not arrive. I rang parcel force three times throughout the day and requested the Depot (London southwest) call me back. they did not.
I heard nothing on Wednesday.
I rang on Thursday- They gave me the number for the Depot and apologised on their behalf. They noted that they were not part of that depot, and encouraged me to call them directly.
I did.
The operator assured me that they had not received the three requests to call me earlier in the week, and that there must have been a glitch in the system, and that my parcel would be in the mail tomorrow.
I waited all day on Friday.
I rang Friday afternoon to enquire about the parcel. They said it was still at the depot.
I rang the depot directly twice.
Both times I was placed on call waiting for 13 minutes before being cut off and told that they were experiencing difficulties and were unable to take my call.
I called the generic line and got through to another depot.
The lady I talked to understood my concern. We are also in the process of moving house, and we do not want a parcel delivered to an empty house.
I told her my experience with calling the depot and saying they had not received my complaints. The lady was shocked. She could see that there were FOUR requests attached to my parcel number and effectively the depot had LIED about not receiving my requests.
She created a 5th request for me not only asking that the depot call me directly but to arrange a Saturday delivery free of charge.
It is Saturday. We have not had a call back. We do not have a parcel. We are moving house.
Parcelforce, lying, and avoiding the problem altogether is not customer service. It is like you are going out of your way to give us bad customer service.”
“Parcel force has always been the worst of the worst, they don't even attempt their deliverys and the customer service is way below average . I wouldn't advise anyone to send or receive mail/parcel with them.”
“Paid for the Express 24 service and was given the option of choosing a collection time. I chose no later than 16.30, the parcel was finally picked up at 18.15. This apparently then meant that it could not be delivered the next day, like I had paid for, and therefore would be delivered the day after.
I sent the parcel Express 24 as it had to be there the next day. When I tweeted @Parcelforce for some assistance and some idea of when it would be delivered, they could only apologise but not tell me what time the receiver could expect the parcel.
I suggested Parcel Force to my client as I've only ever previously had good experiences with them. This experience not only inconveniences my client, but reflects poorly on me. I will not be using them again.”
“Absolutely disgusting, no end of failures to deliver parcels on time and they even refuse to give compensation when they've wasted someone's time and failed to deliver on the correct day. Avoid like the plague, FedEx while far more expensive will always be my number 1 choice from this day forward because I'd rather pay extra and not waste my time.”
“Please avoid them
They charged me twice and had to go through 4 different phone numbers to finally be told I have to email them...
now i have to wait for a week to get a refund”
“Do not use this company. Sent me an email to tell me they would be delivering my parcel on the 17 Sept. Waited in all day. Contacted customer services. Was told that the parcel was delivered to Plymouth depot on the 16 Sept, but for some unknown reason, they then sent it to their Coventry depot. I live in Cornwall. Beggars belief.”
“please avoid this carrier at all costs.
they are very rude, no service or assistance at all, I've been charged some ghost costs to get my parcel delivered when I already paid a fortune for the shipping.
on top of that they managed to lose parcels more than one time resulting in the worst carrier ever in the uk !!!!
!!! AVOID !!!”
“Gold stars all round for most unreliable and totally useless company of the UK please read reviews before using as you will be gob smacked on how crap their system is and customer services total JOKE JOKE JOKE”
“No coms no parcel total joke as when you call customer services they have as much help as a chocolate fire guard. 2 parcels in 2 weeks not late had to go and find driver as he says he is busy no care no help total waist of money and time. Hope you well as I will never use you again”
“I ordered a package on amazon using their courier 24hr next day service and while on my tracking page it was displayed as out for delivery, it was not delivered.
I will NEVER be buying anything with parcelforce as a courier, by far the worst service I have encountered. I even had amazon contact the courier who informed me that it would definitely arrive today. Obviously this wasn't the case.
I say to anyone looking for a next day courier, go else where. STAY AWAY from parcelforce if you want your package to be delivered on time.”
“Gold star award in Poor performance. 48 hour delivery item was meant to be delivered over four days ago. still yet to be delivered after 5 days . poor customer service, everyone there passes the bulk, no one to take responsibility. unimaginable poor service. had better experience with cheaper courier service”
