“3 separate orders apparently attempted to be delivered; no cards left; no tracking numbers left; online redelivery arrangement (by postcode) ignored; eventual visit to depot fruitless, no idea where parcels were. One has made its way successfully all the way across Europe only to be lost by Parcelforce just a few miles from destination. Am raging.”
“Yet another unhappy customer; Parcelforce have delivered my package to a completely different address. To a school to be more precise, so it is closed over the weekend - which lost me 3 days. Are your drivers that lazy to say the least?”
“Let down again by parcel force paid for 24hr delivery yesterday now told it won't be here till Monday, absolutely pathetic service and I will never use them again,will advise everyone I know not to use ever.”
“No one knows where my item is. Turned up late and when I was not in having given up hope. Next day, it wasn't rescanned for delivery, the depot would not answer when transferred to, and no one could contact the driver. I paid a premium for delivery but instead I got an 8 hour window of maybe delivery, no warning before delivery, no weekend or after hours option, and lack of process around tracking, and they lost my package. In future, if I see a vendor using ParcelForce for delivery, I will not buy.
Poor all around and in every facet.
Impressive in a way.”
“ParcelForce international hub at Coventry has lost 3 parcel in 2 months with a combined value of £11,000. The parcels arrived on different dates all from Koln in Germany Then lost by parcelforce in there Coventry hub. Also why does the international hub hold parcels for 3/4/5 days before releasing the to there national hub for delivery ??? especially when they are EU parcels & the national hub is next door to the international hub " Coventry" ,
I can send a large parcel to Germany with parcelforce for example on Monday afternoon it arrives with my customer Wednesday afternoon 73hrs later So why dose it take 6/7/8 days for uk residents to receive international parcels from coventry ????? I will no longer use parcelforce & all my custom will be going to a more reputable delivery company .”
“We have been using parcelforce for over year now,only thing we had problems with parcelforce every items we send was damaged and never got any compensation,try to call manager Sheron Robinson at parcelforce but never got any help just wast of time, i would not recommend parcelforce,the worse company to use.”
“This was a terrible experience with Parcel Force, and I hate to say that is indeed ongoing. My package was supposed to arrive on the 27th. Today is the 31st, and still nothing. Yesterday, I spoke to someone who said it should've arrived the 30th, and would guarantee free Saturday shipping. Well I got off the phone with Parcel Force, and they are saying it is in their international hub, and will not be released till Monday.
I have never used Parcel Force before, and I pray I never have to again. This company is backwards, slow, incompetent, and should never handle a pizza let alone someones delivery. Read the reviews, believe it, and avoid Parcel Force.”
“Parcelforce is a dangerous parcel company to use. They are not reliable. I see them as a fraudulent company operating to exploit people. I have been robbed by them. I will make sure i involve the police. It is very unfair. Money was deducted from my account without parcel force delivering my parcel. I called the customer service it was like they have no good management and reasonable customer adviser. They kept on telling me false story. I have lodged a complain with the police regarding this. People need to be aware of parcelforce it is a fraudulent company. The world needs to know about this as i am in pain regarding this. It really do hurt. If there is a word more than very poor i rate them for that.”
“If there is a zero star I would select it for parcel services. It would mean Very very very poor.
I was send a message when the delivery will be....took day off...waited all day...can't move out of the house in case the driver turns up....at the end of the day I was told it will be delivered the next day....no notification about the change of the day....... they need to sort this notifying system... it obviously doesn't work.”
“its disgusting that you charge for your service. I had a lot to say, but to be honest. It was just far too hateful to post. DO NOT USE IF AT ALL POSSIBLE!”
“Parcelforce Worldwide, Welwyn depot - awful service.
This depot have had our package longer than it took to travel from US (9 days now). In this time they claimed to have attempted delivery 6 times (this information they provide to the partners that used them as vendors and to their customers). We have a new born and my wife was home all the times (sometime she has seen online status change of the delivery while being at home), so we have no evidence that delivery was actually attempted. Moreover, on several delivery attempts the reason for failed delivery was wrong address, which is factually incorrect, and other times they don't claim this and when we called them they state correct address and post code. Welwyn deport conversation are very frustrating as they sound annoyed that you are calling them and on at least two occasions their promised to organise deliveries next day that have not been activated (this became clear in our last conversation with this depot).
Bottom line, if delivery matters and you don't want to drive to the depot to pick up your package, think twice before using Parcelforce Worldwide.”
“Missed a delivery, spoke to someone who promised me that it would go out the next day and therefore arrive in time for my fiance's birthday, I checked and she clarified that it would 100% got out the next day and be with me. Waited in all day, no delivery so phoned up to be told it was still sat in the depot waiting and no request to send it out had been received, therefore it would not be arriving in time for my fiance's birthday, then told someone would phone me back and no-one bothered to call me back. Disgusted with the poor service and very diaspponuted that you've ruined my fiance's birthday. Will also be contacting the company I originally ordered from to advise them of the appalling customer service Parcel Force provides.”
“I have now waited for my expensive parcel, it has the correct address is on Express 48. Did not arrive on Monday, tracking showed unable to deliver, called customer service told them I had waited all day, they promised to deliver Tuesday, same thing unable to deliver called again they promised again to deliver Wednesday, they took my phone number so they could give it to the driver so he call me when he arrived to prove he was trying to deliver it. No delivery no phone call. Three further phone calls to Parcelforce who now tell me the parcel is damaged and they won't be delivering it nor returning it sender so angry I have waited in for 3 days still don't have my bicycle. Now have to contact the company that made my bike in the morning but as this bike was made for me there is no hope of them being able to dispatch another within a few days.”
“it was a terrible experience, and i bought a printer and opted for next day delivery as i really needed one, and didnt want to continue paying to print in school. i ordered on sat and the order processed on monday and was dispatched on tuesday. i didnt go for my classes and stayed at home in order to receive the parcel, and received a message at 12.26pm that the parcel was coming in from 12.55 - 1.55pm. I kept looking out of my window from around 12.50pm but didnt see any vans or delivery person. i tracked my parcel online and was told that there was a delivery attempt at 12.41pm. i went immediately went to the letterbox and saw a delivery notice saying that my parcel is ready for collection at post office AND THE NOTICE IS DATED YESTERDAY'S DATE. this goes to show how irresponsible the driver is, to get the dates wrong and also leave without even giving me a call or going to the reception. he literally just came and didnt even try to deliver, and immediately left the note. i immediately called parcelforce and was redirected many times, eventually to the depot where the really rude staff hung up my call twice while i am still speaking. eventually i managed to arrange for them to re-deliver it tomorrow, and made sure that they left a note to the driver to head to reception so that i can get a call to inform me that my parcel is here. i spent an hour over the phone, where the lady shouted at me and made many rude comments about how it's my problem that i wasnt in to collect. however, i have been in the whole day but how was i to know that the driver was here if i didnt receive any calls. further, he came earlier than the time he told me. the lady over the phone eventually promised me to get the driver to come by tomorrow around lunch time since he will be in my area. later in the afternoon while i was in a class, i received a message saying that my parcel is ready for collection at the post office. i called parcel force again and this time a different lady picked up my call and again insisted that i was in the wrong and that nobody promised me that my parcel will be re-delivered tomorrow. she even said that the post office is near to my place and i should pick it up myself. isnt the whole point of paying for delivery so that i dont have to lug it and carry it back? if i had wanted to carry it, i would have just gone to the store to get it immediately. later she insisted that nobody promised me and that i didnt speak to anyone, even though i was able to tell her exactly when i called. the service is absolutely horrible. later she insisted that if i were to insist on re-delivery, i will have to wait till thurs or friday, but i will not be in on both days as i have classes. after paying for next day delivery i end up having to wait for close to a week, its absolutely ridiculous. eventually, i got really sick of her being rude over the phone and told her that i will go to the post office to collect myself. she just hung up the phone after scoffing. i cannot believe that they can be so rude and I WILL NEVER EVER USE PARCELFORCE AGAIN IN MY LIFE, and to all those who are reading this, please do not use parcelforce, you are probably better off throwing whatever you want to send in the bin since looking at the reviews, it either dosent arrive or it takes ages to arrive. i have never ever written a review for anything in my whole life, and this is the first time i feel so so disappointed and angry”
“Delivered a parcel to main post office last wednesday 14 th was told as it weighed 2.2 kg would have to go parcel farce 48 hour delivery ,,,,,, wait for it £12.98 so paid up been checking the tracking and it was delivered this morning what rubbish service waste of time will not be using again ,I can now see first hand why their reviews are sooo bad parcel had to go from dorset to Yorkshire”
“Discusting service.paid for 48hour delivery, five days lata had to contact seller who tracked parcel.said attempted delivery but no card was left.had to find which depot parcel was at and then contact them to find out which post office to pick it up from.this company is a joke,stay well clear.”
“I've had several unacceptable experiences with Parcelforce - on every occasion I'm at home waiting for the delivery during the allotted time slot. I receive a text during that time to tell me there has been an attempted delivery and a delivery card has been posted through my door. Firstly, I have been in the room next to the front door and have heard no knocks and secondly no card is ever posted through my door. The driver may or may not decide to deliver the parcel after my allowed slot later that evening, or possibly not at all. Clearly the drivers are behind schedule and don't even attempt to deliver the parcel!!”
“took 3 days to deliver a parcel with 24 hour delivery last week, parcel was put on delivery van 3 times before it was delivered, that was last week, similar story this week, all at Newport depot, bunch of incompetent uneducated morons couldn't organise a pi$$ up in a brewery.”
“I have never received such an unacceptable service...I am genuinely surprised that parcelforce are still in business with an ethos which clearly places the importance of good customer service down the very bottom of their operations! We have a business account with parcelforce and in the past few months have had, missed collections, damaged items, consignments being split despite stating clearly they needed to remain together, missed deliveries, missed deadlines, they appear to have zero control over their drivers (who incidentally seem to run the show), drivers and account managers with zero accountability, promises of returned calls that never happen, elusive account managers, a dis-jointed system which doesn't seem to let anyone see a big picture of what is going on....awful service please go elsewhere!”
“If I could give Parcelforce 0 stars I would. I was expecting a large, expensive delivery today. Not only was I home ALL DAY and the driver did not once ring my doorbell (which is very loud), but for some reason the packages were handed off to a complete stranger. I live on a long street in London and do not know all my neighbours, so when a delivery driver leaves an expensive package without my authorisation to someone I don't know who lives half-way up my street, I feel a right to complain. I called Parcelforce TWICE and they were astonishingly unhelpful; while I had the name of the person who signed for my package they could not tell me the address at which the person signed. Apparently it is their policy to deliver to neighbours WITHOUT CONSENT. I'm stunned by how stupid this policy is. Now I have to go and knock on lots more doors...”
