“I needed to send a document overseas, and it had to arrive by today (Tuesday). So I spoke with the Parcel Force rep at the post office last Friday morning, and they assured me that if I paid for the priciest expensive option (well over £60), the document would definitely arrive on time, seeing how there would be three working days (Friday, Saturday, and Monday) to process the delivery.
But upon tracking the documents today, it appears to have JUST arrived at the destination country, which means it hasn't been delivered. I called Parcel Force customer service, and they weren't very helpful or polite, only saying that the documents would be delivered at a later time (not very specific)...”
“parcel force is the most awful delivery company. I don't understand how this company is still on business. my parcel has been returned to the delivery depot for 3 consecutive because the delivery man couldn't make time to drop my package, and finally i had to collect my parcel from post office.”
“My partner and I are from Australia and we moved to London. I sent my work clothes and a few extra pieces from overseas to save money After paying the extra money requested by post, we received a confirmation email after we paid on Thursday 17/09 that the parcel payment would be processed on Friday and delivered Monday 21/09.
I waited on Monday and the parcel did not arrive.
I waited on Tuesday and the parcel did not arrive. I rang parcel force three times throughout the day and requested the Depot (London southwest) call me back. they did not.
I heard nothing on Wednesday.
I rang on Thursday- They gave me the number for the Depot and apologised on their behalf. They noted that they were not part of that depot, and encouraged me to call them directly.
I did.
The operator assured me that they had not received the three requests to call me earlier in the week, and that there must have been a glitch in the system, and that my parcel would be in the mail tomorrow.
I waited all day on Friday.
I rang Friday afternoon to enquire about the parcel. They said it was still at the depot.
I rang the depot directly twice.
Both times I was placed on call waiting for 13 minutes before being cut off and told that they were experiencing difficulties and were unable to take my call.
I called the generic line and got through to another depot.
The lady I talked to understood my concern. We are also in the process of moving house, and we do not want a parcel delivered to an empty house.
I told her my experience with calling the depot and saying they had not received my complaints. The lady was shocked. She could see that there were FOUR requests attached to my parcel number and effectively the depot had LIED about not receiving my requests.
She created a 5th request for me not only asking that the depot call me directly but to arrange a Saturday delivery free of charge.
It is Saturday. We have not had a call back. We do not have a parcel. We are moving house.
Parcelforce, lying, and avoiding the problem altogether is not customer service. It is like you are going out of your way to give us bad customer service.”
“Parcel force has always been the worst of the worst, they don't even attempt their deliverys and the customer service is way below average . I wouldn't advise anyone to send or receive mail/parcel with them.”
“Paid for the Express 24 service and was given the option of choosing a collection time. I chose no later than 16.30, the parcel was finally picked up at 18.15. This apparently then meant that it could not be delivered the next day, like I had paid for, and therefore would be delivered the day after.
I sent the parcel Express 24 as it had to be there the next day. When I tweeted @Parcelforce for some assistance and some idea of when it would be delivered, they could only apologise but not tell me what time the receiver could expect the parcel.
I suggested Parcel Force to my client as I've only ever previously had good experiences with them. This experience not only inconveniences my client, but reflects poorly on me. I will not be using them again.”
“Absolutely disgusting, no end of failures to deliver parcels on time and they even refuse to give compensation when they've wasted someone's time and failed to deliver on the correct day. Avoid like the plague, FedEx while far more expensive will always be my number 1 choice from this day forward because I'd rather pay extra and not waste my time.”
“Please avoid them
They charged me twice and had to go through 4 different phone numbers to finally be told I have to email them...
now i have to wait for a week to get a refund”
“Do not use this company. Sent me an email to tell me they would be delivering my parcel on the 17 Sept. Waited in all day. Contacted customer services. Was told that the parcel was delivered to Plymouth depot on the 16 Sept, but for some unknown reason, they then sent it to their Coventry depot. I live in Cornwall. Beggars belief.”
“please avoid this carrier at all costs.
they are very rude, no service or assistance at all, I've been charged some ghost costs to get my parcel delivered when I already paid a fortune for the shipping.
on top of that they managed to lose parcels more than one time resulting in the worst carrier ever in the uk !!!!
!!! AVOID !!!”
“Gold stars all round for most unreliable and totally useless company of the UK please read reviews before using as you will be gob smacked on how crap their system is and customer services total JOKE JOKE JOKE”
“No coms no parcel total joke as when you call customer services they have as much help as a chocolate fire guard. 2 parcels in 2 weeks not late had to go and find driver as he says he is busy no care no help total waist of money and time. Hope you well as I will never use you again”
“I ordered a package on amazon using their courier 24hr next day service and while on my tracking page it was displayed as out for delivery, it was not delivered.
I will NEVER be buying anything with parcelforce as a courier, by far the worst service I have encountered. I even had amazon contact the courier who informed me that it would definitely arrive today. Obviously this wasn't the case.
I say to anyone looking for a next day courier, go else where. STAY AWAY from parcelforce if you want your package to be delivered on time.”
“Gold star award in Poor performance. 48 hour delivery item was meant to be delivered over four days ago. still yet to be delivered after 5 days . poor customer service, everyone there passes the bulk, no one to take responsibility. unimaginable poor service. had better experience with cheaper courier service”
“This is the worst service I have ever experienced in my world. The people that answer the calls are extremely unqualified and inexperienced. My delivery was meant to be here 2 days ago but the driver hasn't turned up yet. I will be sure to never use this service EVER or tell anyone sending items to use these incompetent people. I will surely spread the word because they have really got to my last nerve. Will make sure anyone I know or strangers that I hear that want to send or receive items never use this awful service.”
“Shocking service. Posted a parcel. Over inflated price. The post office assistant typed in one wrong letter of the postcode on the tracking label even though I clearly wrote the correct address in block letters and large numbers. Should not have been processed for Parcelforce there and then if the full address had not been validated as it comes up on the assistant's screen. But the PO assistant didn't mention anything to me. Item went missing for days. Contacted Parcelforce. Grumpy and impatient customer service. Told me they were returning the parcel as it had the wrong tracking label address. They made no attempt to use common sense and check the correct address written on the parcel. I would have to wait for the parcel to be returned to me. Told to fill out a claims form from the post office. No apology even though it was clearly not an error on my part. Have to pay again to post to someone waiting for an item they need by the following week. Never again.”
“I ordered a car part which was due to be delivered on 18 or 19 August.
At 07.08am on 19 August I received a text from Parcelforce advising my parcel would be delivered 'today'. I made a couple of calls during the day to find out whether I could be given a rough indication of time and was advised at approximately 13.00 that the driver was in my postcode area and he would probably be with me at around 16.00. At 18.00 I went online using the tracking service and saw that the parcel had been returned to the Gatwick depot without me being contacted.
I rang the Gatwick office and spoke to a very helpful lady called Lauren (it was her first day), there was no supervisor or manager available or willing to speak to me. I asked why I had not been contacted and how frustrating it was as my car is booked into a garage at 08.00am tomorrow for the part to be fitted. I asked whether, as Parcelforce, were at fault, they could taxi the parcel for me and was advised this could not be done. Lauren even offered to bring the parcel home with her as she lived very near but this was turned down.
I am apalled at the lack of customer service and 'ownership', I was advised I could drive to Gatwick which would take me 45 minutes (it was now 18.40) and collect the parcel but as I hadn't even showered waiting for the parcel to arrive all day and worrying I would not hear the doorbell, this was not an option.
I am very disappointed at the poor handling of this and the couldn't care less attitude of the company with the exception of the very helpful lady Lauren who could not help despite trying.
I am now hoping the part will be delivered tomorrow morning, too late for my garage appointment but there is nothing I can do.
If I had a choice (the company I ordered the part from used Parcelforce) I would never use Parcelforce again, dreadful service, nobody willing to help or speak to me other than the poor lady who happened to answer my call - shame on Parcelforce !!!!
Very disgruntled and unsatisfied customer”
“waited in all day for something to be delivered between 0800 and 1800 no sign of it at 1815 went on tracking website only to find it had been returned to depot at 1530!!! No attempt to deliver item couldn't get a hold of customer services just a stupid automated voice telling me that my item was out for delivery.Not the first time I've had this problem with parcel force .DPD,UPS etc are miles ahead of this bunch of cowboys the sooner they go belly up the better!!!!!”
“Been told it was coming yesterday. Then they said today. When i phoned tofay i was told by the aldershot office im not getting as they dont work saturdays
Then she hung up on me. Great
Been told maybe monday but i took today off anf have to work monday. Have canceled order.”
“What an appalling service. After missing a delivery because it was early (3 days), I had arranged to collect from depot, only to find another missed delivery card through my door. Having phoned again I was told my item had been delivered to a neighbour and a name was quoted - pure fiction ! I called again and after a while I was told my items had been "found" on the van...... I suppose its easy to miss 2 custom car seats.”
