“ParcelForce Global Express service sounded efficient and fast. I was able to track the parcel. It was expensive ,almost £50, but the contents were important.
The sending it via post office was easy and efficient.
Everything seemed to be going correctly until I noticed that the parcel which was set for international delivery suddenly seemed to be back to my locality on the day it was due to be delivered . I called Customer Service who said they cannot do anything to help. I was told there was an error in Parcel Force’s part.They cannot resend it. They could not help with the claim (which has taken 4 weeks to get an actual result) I could actually recommend to Parcel Force management that a voice message to state the process would suffice- Customer Service cannot do anything and you must claim online .
Also there was never an apology. Not at any point whatsoever .
I would also like to point out that the online claim service is antiquated and inadequate . Not at all user friendly.
So Parcel Force managed to ruin my mother’s birthday…and considering it is at a time of pandemic it is even more significant as I cannot go and visit her.
I would have not given even one star but this option was not available.
I have no option to a poorer service but should I have to come across it , I will most certainly pass this information on.”
“Same old story with parcel force. No attempt to deliver, no card left. Apparently they came by when I was stood outside my house waiting for them. Shoddy business tactics from a shoddy company. Hopefully a new courier will rise up and put parcel force out of business”
“Parcel force is unreliable and uncooperative, they did not attempt to call us, as requested, to gain access. The tracking did not update, so we were unable to see where the van was. Waited in all morning, only to be told that he had tried to deliver but no one was there. Absolute rubbish. There’s only one courier firm that has consistently been reliable, helpful and with up to the minute tracking, plus text updates when we are the next deliver and that is DPD.”
“On the 11th of May 2021 arrange a collection date. They came and they did not ring the doorbell, they left the note saying rearrange your delivery. I called the same day customer service and they said to me they will come to collect it tomorrow but they did not!! It has been a week now, they are still not here!! I have called customer support more than 3 times!! I still have no clue what is happening!! I feel like I am being scammed!! I spent like £ 90.00!!”
“Absolute rubbish as a delivery service. They never ever deliver on the day expected. They say it is on the van and out for delivery from Edinburgh but you know immediately that that means it will not be delivered today and if you are lucky maybe in a couple of days time. Shocking service. I have never received the parcel on the day they say it is our for delivery.”
“worst delivery service ever. Tried delivery twice, but as we were in both times I can only assume they didn't ring the doorbell. The missed delivery notes left contain no tracking number. They suggest we pick up from a depot - no address for depot, but having looked it up it is a 40 minute drive away. If we arrange redelivery over the weekend they charge £12!!! And obviously even if they redeliver I have no idea whether they will ring the doorbell. They can allow pick up at a post office sorting office - less than 5 mins away - but I have to pay £1 for that. And I have no idea who or what the parcel contains. The service couldn't be worse”
“Is the worst service that I paid for.
I Paid 50Pounds to send a letter to Portugal from London, they said that it would take 2,3 working days.
I called daily and nobody told me what was happening
It took 6days.
Don't use this service.”
“Firstly delivery .. you guys sending out sms ...then no delivery ... your tracking systems a shame .. my parcel was to be delivered on a friday .. then the monday ... sms supported that with time slot tracking system however did not it was at depot on van out for delivery at depot on van!... ....it finally arrived on a wednesday today infact completely battered .. had fragile stickers all over it too.
..and im still waiting on response via email from yourselves from monday ....yes yes yes we know it coronavirus ...if you cant cope with the unpresedented times we are in ... re group and think it through...shocking service ..!!”
“Scum of the earth, avoid these ignorants at all cost
Before you buy anything online check their delivering partner and if is parcel Farce then run away with 100miles/h
I have been waiting for a parcel for a week to be told that my item has been returned to the depot because of an insufficient address.
Chase them many times on the phone they couldn't give a flying toss about us.
Decided to go to the depot and somehow managed to pick up the item
Lost time, wasted my energy for a bunch of useless, inconsiderate stupid arrogant idiots!!!!
Never again”
“Sent out my parcel since March and as at today 11may recipient have not recieved anything. You cant reach parcelforce on phone, they keep making promises and yet nothing. We have asked them to return to sender and they have told us to wait for another 3weeks.
My advice, dont ever consider using parcelforce for international delivery or any delivery at all. They are slow, liars and not reliable. They will leave you regretting ever contacting them.”
“They did not deliver my parcel on the day it was supposed to be delivered and claimed that nobody was there to receive it which is a lie because I was waiting outside my home the whole time so if someone was trying to deliver my package I’d have seen them.”
“They did not attempt to deliver my parcel and did not leave a card to say that they had attempted delivery. Liars. I have no transport and will have to walk to and from my local depot which is miles a way and highly inconvenient.”
“It is their business model to fail delivery with the excuse of "insufficient address" for you to book a re-delivery slot which is charged. Never had an issue with any deliveries made by DHL, Hermes or DPD. I think their drivers just look up your address and if it is convenient for them to deliver it they will, otherwise they just bring it back to the depot.”
“Took well packaged parcel down to local post office to return items in one parcel to ex-girlfriend. First thing they asked was what is in package? This was noted. parcel never arrived. I mislaid receipt so asked for printout as I knew what day and time I took parcel to post office. THEY KEEP NO RECORDS SO CLAIMS CANNOT BE MADE...
Phoned police to report theft. They found same response. MUST SAVE THEM MILLIONS OF POUNDS IN CLAIMS BY ADOPTING THIS POLICY...
The local Post Office has on average only around 3 Parcel Force packages a day collected from their store so getting a duplicate receipt should have been easy....
This is 2021 where everything is recorded so should be easily traceable.
It is virtually impossible to speak to a human being so if your parcel goes missing it's tough luck.
In future if I have anything of value, will use Shiply and at least then can choose best quote and see reviews of courier before getting them to pick up package.
It is my belief that theft at Parcel Force is endemic and the fact that they ask what is in each package helps theives to steal your parcel if they think it has something they want. All I'm left with is a bitter memory from a company who are impossible to get hold of when parcels go missing because of automated system. AVOID LIKE THE PLAGUE AND DON'T BECOME A VICTIM OF THEFT.”
“The Parcelforce customer services are a joke. I posted an international parcel over a month ago and the app says it’s been sent to the desitination country and delivered back to where I posted it but no one has it. I can’t speak to a human to understand where it is and what went wrong and the email system has taken 3 days to respond with utter gibberish. I paid £50 for this service and it’s been a complete waste of time. This company will go bust very quickly. If only we could short Royal Mail.”
“Really bad service from Parcel Force.
I won't leave the parcel at home if no one is there, (do they think everyone has to be home waiting for parcels?)
Then if you ask to re-deliver Saturday they will charge you £12
I think they are cashing in by not leaving the parcels and forcing people to pay when you at home.
AVOID THEM”
“This is a parcel delivery company. They did not even attempt to deliver my parcel. I know this because I arranged collection between 12:30 and 15:30 from my workplace and at 12:00 I checked the tracker and saw that they said collection failed because I was not at their depot at 11:30.
Please consider this rating a 0/5.”
“Similar to another post, said thy attempted to deliver an left a card, no attempt to deliver, no card, apparently when thy have too many parcels to successfully deliver all of them, thy do this, v upsetting and confusing for customers, sd thy wd deliver next day, did not, after many calls sd thy wd call driver an eventually del made at 3pm that day,contacted them saying why not offer an, aim, to deliver, as opposed to promising delivery, and if its due to pandemic just be honest, do not say you left a card, when u know u av not even made an attempt to deliver, but if thy av charged for 24hr del an then do not fulil the obligation, the cust can then claim, so i think thy say thy attempted an u were not in, which is v unprofessional, and not acceptable, are parcel force aware of so many negative reviews,are thy reviewing and attempting to improve performance are the regulators looking in to this as i do nitvsee oarcel force acknowledging these reviews”
“If I could leave minus 5 stars I would! I paid for a premium service to deliver a letter from the UK to Gibraltar. The letter was posted on 14 April and the tracking said it would arrive no later than 20 April. As of today - 1 May, it still hasn't even left the UK. I contacted customer service and they basically said, there is a pandemic, you just have to wait. Gibraltar is Covid free and a green travel destination. We have between 2 - 3 flights arriving from the UK daily and so their excuse is rubbish. I WOULD NOT RECOMMEND.”
