“The only reason this shower have a score of 1.17 is because the lowest score you can give them is 1!!!
Parcel sent Express 24 on Monday am from York to Edinburgh. Still not arrived! Would have been quicker walking there…. and back. ParcelFarce at their best.”
“I paid 48pounds do send a letter to Portugal. The letter was hold in costumes and I tried to call PARCELFORCE to solve the problem, it took more than 1hour for them to answer. I recommend other services that are in the market. I paid too much for a nightmare.”
“Terrible, they lie and are incompetent. Unfortunately if you have purchaed from abroud you dont get to choose the carrier. These guys are criminally bad and I hope the country can do something about them as they seem to be tied to royal mail. Dont bother calling their premium number they will most likely hang up after your expensive wait. Their customs team I found to be an absolute joke. Liars as I said. Package heading back to states.”
“Thieves.
An international item paid for at PREMIUM rate was lost by Parcelforce. They then rejected all regular correspondence and ONE DAY after the expiry of their liability claimed any claim to be "out-of-time".
THIEVES, LIARS & CORPORATE GANGSTERS.
You deal with these people at your peril.
YOU HAVE BEEN WARNED !!!”
“No one came as we were home yet tracking shows delivered at address ( not neighbours) and signed. Office will not tell me who signed for it instead asking sender to make a claim. How can they when tracking shows delivered? Refusing to investigate as this needs to be done within a certain time which they did not reveal. Asked for manager of centre but no luck . How does such a company not address this as is apparent from the reviews this is common? Where are trading standards?”
“Parcel was out for delivery and a card was apparently left but never received anything. I contacted customer service, they advised would attempt delivery the following working day, I told them no one would be available and asked for it to go direct to my local post office for collection Tracking said was out for delivery with an estimated time, again no calling card was left and now back at depot with a delivery attempt or my wishes followed. Going onto day 3 for delivery again noone will be home (reluctant to ask someone to be in if they don’t bother showing up) let’s see what happens then. I’m not holding out much hope now of receiving it and it being returned to sender.”
“Attempted delivery with card left. Another lie, no one came and no card was left behind. It happend to me 3 times out of 5 in last couple of years. Avoid”
“i will never use parcel force again and i will tell all my friends not to use them and thay will tell all there friends and so on as i had a bad experience with them as i booked them to puck up a parcel in Scotland and to deliver it to me the next day and thay never picked it up until the day that it was suppose to be delivered and the day that it was suppose to be delivered it never came and it was suppose to be delivered on a Thursday and now thay tell me that i will get it on a Monday”
“I paid extra for Saturday delivery. It’s now 5pm and no word on when it’s going to arrive. Probably won’t be until middle of next week judging by the reviews below”
“Sat in all yesterday afternoon waiting for a delivery that was supposed to be yesterday (next day delivery) and it never arrived. I could see on the tracker it arrived at the depot at 4.54 am so I know it could easily have been delivered and not a problem with the sender. Looks like I'm in for another day waiting as it's still sat in the depot today. Rubbish service, not good enough ParcelForce, you can't use Covid as an excuse now!”
“My parcel was out for delivery on a van with a named driver, (according to their tracker service) on the 1st June 2021 then again on the 2nd it is now the 3rd. The service is meant to be Parcelforce 24? I have spoken to a person called Mark at the Bristol Depot, who could not explain why there is a delay, only to say it might be damaged or the driver may have run out of time? However the time slot they informed me was 11.45 to 12.45 and on both the 1st and 2nd June a Parcelgorce van drove past my house with deliveries to other houses nearby? If my supplier had used either Hermes or DPD my important parcel would have been here on the 1st and within the time slot I had been allocated? As an ex Postmaster I am especially disappointed by this poor service.”
“Waiting for a parcel to arrive, was given the time and date so made sure I was in, I then received a message saying 'unable to deliver parcel' I actually saw the van going up the road.
This is the second time this has happened to me, when will companies learn to use a more reliable courier!!!!!!!!!”
“Got an email notice for delivery this morning, planned between 1036 and 1136, it’s now 1324 and still no sign of the parcel. No answer on their ‘helpline’ nor any email updates.
Shocking.”
