“The service provided by Parcelforce is absolutely appalling. This is not the first time I have received such poor service from Parcelforce. I was expecting a high value parcel from Cheltenham and was able to monitor the parcel's progress through to the local depot at Basingstoke. I saw the parcel was 'out for delivery' at 07:52 So I waited in all day and by 5pm I had the feeling that I was, once again, going to be let down by poor service. I spoke with Ian at Basingstoke who explained that an agency driver was being used and that my parcel would be delivered by the end of the day. This did not happen and when I eventually looked on the Parcelforce tracking website, I was appalled to see that the parcel had been returned to the depot as the driver was unable to deliver it but had left a card explaining”
“Came home for delivery between times that had been sent by text, they turned up early so then left parcel at post office collection point that shuts at 1215 every day will not redeliver.
They don't seem to care about customers.”
“Is it possible to lose a set of triple aluminium ladders? Well I paid Parcelforce the sum of £34.90 to do it.....They last tracked to their Swansea depot and from there, the trail ends. I've tried to talk to them by phone...they never ring you back. I've tried to communicate by Email...and yes you guessed it..no response. I am at a total loss and £130.00 out of pocket. Do not, I repeat DO NOT use these cowboys.”
“Very poor service and lies from customer service, tracking updates are worthless as they don't track when a parcel has been cleared by customs leaving them as long as they want to forward it on to the delivery depot”
“Charged me insurance on item then failed to pay when they damaged the item Hermes from now on they did everything to get out of paying left now with nothing not even my item shocking way to treat customersv”
“ParcelForce did not collect parcel in the alloted time. Driver lied about attempted collection. Bristol Depot staff lied about not being able to make complaint. Driver lied about parcel not ready for collection - he would have had to actually spoke to me !! MD Gary Simpson ignored my email complaint. His office was indignant that I had actually been given a tel. no. to speak to them. No governing body regulates them. Complete service failure and not fit for purpose.”
“Desperate.. do not bother with the 48 hour gauranteed worldwide delivery. In fact avoid this company all together if you want an efficient service! Plus their customer service are a bunch of ignoramuses!”
“Couldn't find address even though on a main road. After 2 attempts the driver didn't even load parcel onto van to try again. Ended up returning to seller. Pathetic service.”
“our new company signed up to their 48 hr parcel service's the very first parcel they delivered was badly damaged and cost our company £2000.00
their customer service is terrible and dont really care about it”
“Delivered to a safe place without leaving a note where that was, and at the same time had someone sign for reception. They thus clearly misdelivered but told us it is OUR risk if THEY misdeliver. Horrible.”
“Parcelforce deserves f**** zero stars! Draging on with delivery, saying bunch of lies in mails and over the phone, parcel never being delivered even after almost two months, and customer advisers should be renamed to customer service morons who are extremely rude and who actually give away the actuall attitude of the Parcelforce as a company as if they knew more about customer service - they would have trained their employees to LISTEN and HEAR the customer, not to interrupt each and every sentence and tell off to a customer!!!!! My God I wish those same advisers to go through same situation in life so they can feel how it feels to treated the way they treat customers!! Karma is a bitch so - what goes arround comes arround Parcelforce!”
“Over 2 weeks to clear customs (ever other courier DHL/DPD/UPS/FED EX does this in a matter of hours fully automated but these jokers take over 2 weeks. then they leave the parcel in the depot as "someone forgot to update you'd paid your customs duty" So after hours of calls I'm told it's being delivered on Friday..but oh no "we can't fid it!" then they do fond it and guarantee a Saturday delivery...needless to say it didn't get delivered on Saturday.
This lot really are unfit for purpose,utterly beggars belief how shoddy they are. i'd hazard a guess their tech is way way behind as well. Avoid at all costs "ABPF"# (anyone but parcelforce)”
“My parcel was tracked to arrive Glasgow depot on 2/10. On the system it says that there is insufficient address, but the fact is I have pasted a very obvious piece of A4 paper stating my name, address, phone number and email. I did not get any call to reconfirm the address until I found it out myself. So i called them to arrange a delivery on Friday (6/10). Waited whole day at home receiving nothing, I call ParcelForce and they said they dont know why but the parcel is not out for delivery. So we arranged another redelivery on Monday (8/10). Waited whole at home again receiving nothing, I call them, and they say sorry they lost it.
Because it is an import parcel, they say I can only claim the compensation from the import country. It was a 11kg big box with all my important books, documents and clothes. This is clearly ParcelForce's fault and mistake but I can do nothing but just crying for losing the parcel. In conclusion, I paid 150 pounds of postage just to lose a thousand pound worth of parcel. ParcelForce doesn't deserve even a star.”
“Parcelforce said they tried to deliver but I was in. No card put through the door and parcel was left at post office. Post office will not release the parcel without a delivery card.”
“Im buying constantly off ebay, and 3 times my items were send via Parcelforce - never arrived without problems. My London address might be difficult but somehow any other company manage to deliver but not this one.
My first package was signed by a random plumber, accidentally working in this building and was left on staircase (it was a laptop), second was signed most likely by courier himself and left at the staircase where third wasnt even delivered and still in process of searching for it - the fact that you can't talk to anyone but machine doesnt make it simpler. From now on i will always advise my sellers, not to use this company!!!”
“Asked them to delivery a parcel on their 48 hour service. It was delivered on time but to completely the wrong address a couple of miles down the road and left no card so that the recipient could locate it. Took me about a day to track it down and in all this time, ParcelForce did not issue an apology and I’m still trying to get my money back!! Don’t use.”
“A parcel from abroad was in the country for a whole month before I got it. Out of four attempted deliveries, only one driver left a card. The website information was incorrect and contradictory. Staff members made promises to leave notes in the file, contact a driver, or call me back. None of this appears to have happened. The parcel bounced between Basingstoke depot and a local post office several times. A female member of staff final solved it by calling a driver at home for information. Apart from her, the service from staff and drivers was appalling.”
“You can’t even find an address if it requires a driver to ask or even walk a few yards. And you expect a person to stay in for days waiting until you decide when to deliver. Never again”
