“Another lost parcel and indifferent attitude from Parcelforce.
My parcel was scanned onto the delivery van 1st June and and a delivery slot emailed to me via their system.
Needless to say parcel was not delivered and I have been chasing ever since.
No one at Parcelforce is interestedsimply saying the parcel is now missing. I asked if the delivery was outsourced to a third party contractor to be told they couldnt possibly comment. I cant help but think perhaps its stolen. The parcel was parts for a mercedes sprinter van.
I was also told by parcelforce that its not their responsibility to inform the sender they have "lost" the parcel they sent.
Shocking service, my advice is pay a little more and use a credible service, Fedex,UPS etc.”
“Another lost parcel and indifferent attitude from Parcelforce.
My parcel was scanned onto the delivery van 1st June and and a delivery slot emailed to me via their system.
Needless to say parcel was not delivered and I have been chasing ever since.
No one at Parcelforce is interestedsimply saying the parcel is now missing. I asked if the delivery was outsourced to a third party contractor to be told they couldnt possibly comment. I cant help but think perhaps its stolen. The parcel was parts for a mercedes sprinter van.
I was also told by parcelforce that its not their responsibility to inform the sender they have "lost" the parcel they sent.
Shocking service, my advice is pay a little more and use a credible service, Fedex,UPS etc.”
“Absolutely shocking , received my items today after 4 times being told it would be delivered and paying Saturday delivery and then receiving 1 of the items of the 2. Then to have been told no one was home when I waited all day , And was told a card was left with further instructions which obviously wasn’t because no one came back with the 2 nd item. Then Monday the same thing happened and Tuesday the same eventually my items came with the box in such a state half the items inside were missing or damaged ! Shocking will NEVER use again”
“Promised delivery - told me when it would arrive - premium service at premium rates.
Did not arrive any where near time promised.
Told them and they put up two metaphorical fingers to me.
DO NOT USE”
“Terrible company and lousy service!
They send you a message claiming that your package will be delivered on a certain date then they send you another message giving you the exact time you should receive your package and finally they send you a message saying your delivery is delayed.
They are unreliable and they constantly get 1/5 reviews. Why do companies still use their services? Parcelforce is an embarrassment and should be taught a lesson rather than still being in business. Look at DBD and how professional they are compared to what's called parcel service.
My humble opinion is as follows: If you buy from a company and you see the Parcelforce logo avoid the purchase at all costs! Otherwise, when you opt for an express delivery expect your package to arrive within a week if you're lucky.”
“Super Service. Sent from UK to a remote small village in France, far from big towns or cities and parcel delivered within 4 days. (During Covid-19 Crisis). Brilliant and Thank You”
“Delivered parcels to another household, god know's where. Totally incompetent company. I've not had any issues with any other company during lockdown. I've now lost money. Parcel drop 24.”
“Wich I could give 0 start!
EH832705799GB, receive a email from Parcel Force informing that my parcel would be delivered 2 days ago.
No further update from their website, and they still didn't reply my complaint form.
Don't understand why they send me emails telling lies about the delivery schedule once they are not even trying to deliver:
"Your parcel from HONGKONG GEEKBUY INTERNATIONAL will be delivered by Parcelforce on Thursday 4 June 2020"
Hate this company, we all should STOP hiring their services IMMEDIATELY AND PERMANENTLY.”
“I paid my customs fee, was told that parcel would be out thurs, then fri, had email saying I missed the delivery at 930pm fri, was Definate indoors then, called back sat, definate have it by 2pm today, nothing, could have gone and collected it quicker, Won’t use them again useless, I understand about these covid times, but to be told three different days, rubbish”
“Parcelforce received my package on 28 May and has been sending to different depots around London and customer service unhelpful and unwilling to assist. This is day 3 and the package is still not out for delivery yet delivered to another depot why not just deliver to me! That would be helpful!”
“Terrible company!!!!it's been twelfth days how I have been waiting for my parcel and I'm still waiting- unbelievable!!!!My parcel everyday leaves depot and can't get to me.Why?They don't know!!!!”
“Parcel Farce would be a more appropriate name for this shambles of a company.
Paid for 48hour delivery, it was posted to me on a Tuesday morning. It arrived a week and two days later on a Thursday evening.
Driver claimed delivery was attempted after one week, we were home all day and can safely say that this was a falsehood.
I will not be using this company again.”
“Absolute rubbish. No communication, no updates, no parcel in several weeks, even though they've promised to deliver it now three times. All I got was an invoice that I instantly paid. Fool me once...”
“UNRELIABLE AND DISHONEST!!!
If I could leave no stars I would... One star is far too generous! Paid for 4 parcels collection from my house. They never turned up. First time they lied and said customer wasn't there when I checked tracking. They didn't even leave a note in the post if that was the case and I was home anyway so they lied and put it on me! LOL. Rebooked for collection. Courier has still not collected and I tracked online it still says 'COLL REQ ADDED.' Twice I have been let down. Absolute joke! I have had to apologise to my customers who are both still waiting for their parcels to be delivered because of the shortcomings of this company. I highly regret using their services and I will never give myself this stress and headache again. Avoid for your own sanity! I don't even know what's happening as they haven't said I need to rebook. It is now 9.33 so Lord knows what's happening with this company!”
