“When drivers cant be bothered to pick up or deliver they just lie and say they attempted. This has happened more than once now. They are completely unreliable.”
“If you want to overpay and not have your items delivered on time, or even worse lose your parcels, then use these guys. I bought one of the top services (Global Express - next day service) for critical legal letters and they lost the packages. It‘s 6 days later, no one has a clue where it is and I keep being told it‘ll 100% go tomorrow. They finally opened an investigation but that takes upwards of 7 days for any response. I needed these there 5 days ago, and maybe I’ll get a response 14 days after I shipped the items. HORRIBLE, USE FED EX.”
“It was extremely frustrating awaiting for the Parcelforce delivery that never arrived today 23/12/20. On 18/12/20 at 17:40 I called Parcelforce Gatwick depot to arrange a redelivery and a lady took my call and confirmed of this. I waited the whole day today for this which means I lost the whole day and unable to do my food Christmas shopping. I rang the Parcelforce depot again today to complain of this and Barry was apologetic on behalf of his colleague who failed to put this on their system and arranged another redelivery on Christmas Eve. I am flabbergasted because I may not be able to do my last day of my family’s food Christmas shopping tomorrow awaiting for this redelivery. It is absolutely unacceptable to be put in this situation on Christmas Day. I hope they will improve their service in the future.”
“It was extremely frustrating awaiting for the Parcelforce delivery that never arrived today 23/12/20. On 18/12/20 at 17:40 I called Parcelforce Gatwick depot to arrange a redelivery and a lady took my call and confirmed of this. I waited the whole day today for this which means I lost the whole day and unable to do my food Christmas shopping. I rang the Parcelforce depot again today to complain of this and Barry was apologetic on behalf of his colleague who failed to put this on their system and arranged another redelivery on Christmas Eve. I am flabbergasted because I may not be able to do my last day of my family’s food Christmas shopping tomorrow awaiting for this redelivery. It is absolutely unacceptable to be put in this situation on Christmas Day. I hope they will improve their service in the future.”
“My 83 year old grandmother sent me a parcel from the US and apparently already paid over 100 dollars to ship it from there. I then receive a letter in the post saying I have to pay Parcelforce 65 pounds to receive my package for customs duty, excise duty, import VAT and a clearance fee....Absolute joke. This company is really a shark. I've never once had to pay any fee for receiving a package from abroad before.”
“OPENED A COMPANY ACCOUNT WITH THIS COMP. WE WERE PROMISED GUARANTEED DELIVERY OF 4 DAYS TO TURKEY , AN ACCOUNT MANAGER THAT WILL HELP US WITH OUR ACCOUNT TO SEND AND RECEIVE PARCELS , SIGNED THE AGRREMENT AND DIRECT DEBIT .
THE ACCOUNT OPENED , THEY LOST MY PARCEL THAT HAD MY FAMILYS CHRISTMAS PRESENTS IN THEM , SECONDLY , I WAS TOLD BEFORE I SIGNED UP THEY WOULD ARRANGE A COLLECTIO FROM MY TURKEY ADDRESS , WHICH WAS ANOTHER LIE I WAS TOLD , NO SUCH SERVICE FROM TURKEY . SO THEY LOST MY PARCEL AND THEN RESTRICTED MY ACCOUNT FOR NO REASON , I COULDT EVEN ARRANGE A COLLECTION FROM MY BUSINESS TO MY UK CUSTOMERS FOR CHRISTMAS AND NOW , MY CUSTOMERS HAVE CANCELLED ORDERS . SUCH A TERRIBLE SERVICE IS UNBELEIVABLE .AND HE SO CALLED ACCOUNT MANAGER FOR OUR COMPANY , I HAVE LEFT 8 MESSAGES WITH HER ANSWER PHONE AND STILL NO CALL BACKS AFTER 6 BUSINESS DAYS . THIS CONMPANY IS A WASTE OF TIME , I JUST WASTED SO MUCH TIME AND EFFORT TRYIN TO OPEN AN ACCOUNT AND SEND MY ITEMS , ITS TIME WASTING AT THIS TIME OF COVID WHILE I AM SHORT STAFFED , THIS COMPANY REALLY HAD ME OVER BIG TIME . I AM AT A LOSS OF MORE THAN £ 700 ,MY LOST INTERNATIONAL PARCEL , MY customers got so annoyed and canclled their orders , DUE TO MY ACCOUNT RESTRICTION LAST WEEK AND NO HELP FROM MANAGERS THAT SUPPOSED TO LOOK AFTER A COMPANY. AVOID LIKE THE COVID 19 ... AND KEEP YOUR SANITY PEOPLE ...I RECOMMEND DO NOT WASTE YOUR TIME WITH THIS COMPANY .”
“OPENED A COMPANY ACCOUNT WITH THIS COMP. WE WERE PROMISED GUARANTEED DELIVERY OF 4 DAYS TO TURKEY , AN ACCOUNT MANAGER THAT WILL HELP US WITH OUR ACCOUNT TO SEND AND RECEIVE PARCELS , SIGNED THE AGRREMENT AND DIRECT DEBIT .
THE ACCOUNT OPENED , THEY LOST MY PARCEL THAT HAD MY FAMILYS CHRISTMAS PRESENTS IN THEM , SECONDLY , I WAS TOLD BEFORE I SIGNED UP THEY WOULD ARRANGE A COLLECTIO FROM MY TURKEY ADDRESS , WHICH WAS ANOTHER LIE I WAS TOLD , NO SUCH SERVICE FROM TURKEY . SO THEY LOST MY PARCEL AND THEN RESTRICTED MY ACCOUNT FOR NO REASON , I COULDT EVEN ARRANGE A COLLECTION FROM MY BUSINESS TO MY UK CUSTOMERS FOR CHRISTMAS AND NOW , MY CUSTOMERS HAVE CANCELLED ORDERS . SUCH A TERRIBLE SERVICE IS UNBELEIVABLE .AND HE SO CALLED ACCOUNT MANAGER FOR OUR COMPANY , I HAVE LEFT 8 MESSAGES WITH HER ANSWER PHONE AND STILL NO CALL BACKS AFTER 6 BUSINESS DAYS . THIS CONMPANY IS A WASTE OF TIME , I JUST WASTED SO MUCH TIME AND EFFORT TRYIN TO OPEN AN ACCOUNT AND SEND MY ITEMS , ITS TIME WASTING AT THIS TIME OF COVID WHILE I AM SHORT STAFFED , THIS COMPANY REALLY HAD ME OVER BIG TIME . I AM AT A LOSS OF MORE THAN £ 700 ,MY LOST INTERNATIONAL PARCEL , MY CANCELLOED ORDERS DUE TO MY ACCOUNT RESTRICTION LAST WEEK AND NO HELP FROM MANAGERS THAT SUPPOSED TO LOOK AFTER A COMPANY. AVOID LIKE THE COVID 19 ... AND KEEP YOUR SANITY PEOPLE ...I RECOMMEND DO NOT WASTE YOUR TIME WITH THIS COMPANY .”
“Driver lied about having made delivery. Not our signature on card but amazingly the driver specifically remembers leaving the package on out front door - five weeks ago. PF originally said GPS showed the driver had NOT been to our address on the day, now they are claiming this was a mistake. What was definitely a mistake is using Parcel Force. My feeling is they are protecting their driver, even though they know he's in the wrong. £400 worth of goods gone missing.”
“I have now sent 4 separate parcels to different addresses on the 48 hour pick up service and cannot fault the service, pick up has been friendly and on time, parcels all delivered on time, even the booking process was straightforward. Will always use parcelforce in future.”
“We sent an important package, so we paid for the most expensive, fast and secure service, paying more than £100 pounds. We were told it would get there in 2 days. Two MONTHS later, after more desperate phone calls and emails I want to remember, in which no one bothered to find out why the parcel was not delivered, it was unexpectedly returned to me, with the precious contents destroyed. I emailed to ask for a refund. Instead I had to make a claim online, which involved making an acount and filling out countless details (one would think a tracking number should be enough) on their confusing website. I finally got an email, saying my claims reference number is ........ (there was no number). Without this number I cannot track my claim and now three months after sending the parcel I still have no refund. There was no reason why the parcel should not have been delivered. All address details were correct and it was a normal, very well wrapped box.
I seriously have no idea how they could have made this experience any worse. It ruined so many of my days as I was trying to deal with it.”
“Worst ever courier service hands down. My parcel arrived in the UK on the 28th of November and now it’s the 19th of December and still haven’t got my parcel coming up with loads of excuses one day forgot to submit papers to custom clearance another day sorry error on the system we will deliver tomorrow which never happens ... I am really surprised that this company still in operation.”
“Worst delivery ever... they don’t deliver to the address you actually pay to and the driver lies he tried to deliver .
Even when you pay for express delivery, 7 days after you package is still not with you .
My food stuff actually got spoilt, wicked people .
They are not sober and all keep lying to you. DO NOT WASTE MONEY USING THEM.”
“I would give zero stars if I could. Nightmarish service! First parcel delivered was damaged and the things inside although securely protected were smashed ! The courier didn’t even call that they were going to come, neither text messaged. And delivery is between 7 am - 6 pm - I guess I’m supposed to be stuck at home all day? What is more the second parcel (next day) was not delivered because the courier came in the morning when the status on their tracking service showed “at the depot”, no text message, no call before. I was upstairs and he didn’t even rang a doorbell, just knocked every quietly (I have a Ring and CCTV so I could see exactly what it looked like afterwards)! He waited 30 seconds and left!!! I spotted a notification in my app one minute later and called the Parcel Force but they said they can’t call the courier as he left the area - this is ridiculous. It looks like they don’t care if they deliver your parcel or not! Now I have to travel a long way to collect this parcel from their depot or wait till Monday because the courier is incompetent !! I would open the door, he could rang the bell as normal people do or call me on my phone ! They have my phone number (now I’m wondering what for) It’s hard to sit at your window all day. And for the previous damaged parcel I will demand a compensation too. Outrageous company”
“i live on the first floor of a two storey building, the driver wont bring the parcel to my door step. when i call there customer care the lady said there driver is not allowed in the building that i need to come outside to carry the parcel”
“Incompetent company that lies to its customers about them 'not being home' (aka they're too LAZY to deliver). They deliver late despite paying them for specific times, or they'll damage or lose or even STEAL your mail. What's the point in a delivery company that doesn't deliver? I thought using their services was a contract between me and them, but clearly it's only me who has to stick to my end of the contract. Entirely disappointed with ParcelForce's mediocre service and will be telling everyone I know to not use them. Had the company been truthful, this would have all been fine - I could have emailed my customers to let them know, but instead ParcelForce's let-down, has caused ME to be a let-down. ParcelForce doesn't seem to know what truth or morality is. Shame on you.”
“I sent my mother a parcel for xmas and realised when I went to check on it that the lady in the post office had put the wrong door number on the receipt.
I called Parcelforce customer service and explained that my 82 year old mother wouldn't be able to go knocking on doors to try and get her parcel (it was heavy and because of covid) and could they help.
The woman I spoke to (I didnt get her name unfortunately) took my details and sent an email to the delivery office in my mothers area (Medway Kent) in the hope they would delivery it to correct address.
The next day I spoke to the delivery office (chloe at Medway) and again explained everything and she confirmed they had received the email but also sent the driver a message giving the correct address.
The parcel was delivered the same day with the driver (shaun) even pushing the heavy parcel into my mothers house so she wouldn't have to move it on her own.
All three of these people were outstanding in their customer service, I can't praise them enough.
I can't see my mother because of covid so this made a big difference to both of us.
Thank you again.
From
David Oliver (Glasgow)”
“Idiotic woman on the phone..I’ve just asked her a question after waiting 30 min on the phone, she continuously asked me 3 times if I’ve got a tracking number. So I’ve answered “no” as I haven’t. When i tried to continue talking to her, she hang up on me.
Miserable t.at”
